Wayne and Matthew attended today my address to connect Fibre for Toob. They were very efficient and helpful. Walked me through different options where and how to fix the new box using existing h... See more
Company replied
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Review summary
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Amazing service! So friendly and helpful. They were able to get us setup earlier than expected, which was absolutely perfect for us and we had Internet within 30 minutes of them leaving. Couldn't have... See more
Company replied
Had my sky fibre installed yesterday by Engineer Wayne, he was fantastic and so efficient. We was running late for the apointment buy he kindly waited for us thats going above and beyond. 2201756
I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... See more
Company replied
Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Professional staff and service seems…
Professional staff and service seems good at the moment
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Personnel were very polite helpful and…
Personnel were very polite helpful and left my home with all their rubbish and replaced any furniture they had to move for installation. Very impressed with their work
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Since city fibre connected our…
Since city fibre connected our broadband it hasn’t work great ! Not had a problem before now it’s rubbish ,
Wouldn’t recommend ,, not super fast , it’s super slow , bad con version and bad range , can’t even get WiFi in the garden now and won’t work the camera
July 15, 2026
Unprompted review
Reply from CityFibre
Hi Liz Bayliss,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
Very friendly and very efficient team
Very friendly and very efficient team. Got everything sorted in an hour or so, talked us through it all. Generally just a great service.
July 15, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Great guys
Great guys. Very professional. Got the job done in quick time. All neat and tidy. I'm very happy.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Great service engineer was class 👌
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Very easy to navigate the switch
Very easy to navigate the switch, the onboarding process was smooth.
Fast and efficient communications and a nice bunch of lads who explained everything very well and in simple terms. Mikal, the lead engineer was great.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
Friendly and knowledgeable engineers…
Friendly and knowledgeable engineers who didn’t leave until they were satisfied that some issues were resolved.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Fantastic cutomer service from…vodafone
Fantastic cutomer service from orderring to installation. Great communication
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Professional easy and quick service
Professional easy and quick service
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Excellent service good communication…
Excellent service good communication from the engineers. Quick clean job.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Engineer phoned to ask if they could…
Engineer phoned to ask if they could arrive early and worked extremely well and cleaned up before they left.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Vodaphone free service using City Fibre
Vodaphone offered this for free. City Fibre were efficient, reliable, respectful and courteous . The lads that did the transition did a marvellous job and discussed decisions with me at all stages.
July 14, 2026
Unprompted review
Reply from CityFibre
Hello Julie. Thank you for the positive review, we appreciate the feedback.
I was very impressed how efficient the…
I was very impressed how efficient the engineers were they were also very friendly and explained everything to me Thank you
July 15, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review.
very professional staff
The staff were very professional during installation, highlighting all work that was required to be done and completing it successfully.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Andrew!
Polite
Polite, hardworking knowledgeable engineer. He did the installation properly. It was not rushed and everything was explained.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive feedback.
We arranged with our broadband provider…
We arranged with our broadband provider to switch to Fibre, the workers turned up at 8am and went through everything with us before starting work. They were polite and helpful answering our questions. They got straight to work and when they left us all was clean, tidy and working, they explained how it worked and helped us connect to the wifi. Very pleased
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Rosemary. We are grateful for the feedback.
Reply from CityFibre
Thank you for your positive review Mahmood!
The staff go out of their way to accomdate your requirements
When BT OPENREACH originally attempted the installation they refused to put it where I wanted, while CityFibre explained the reason that they could not drill a hole through a wall with wood paneling on the the other side as their scanners would not detect electric wiring or plumbing in those circumstances. They were happy for me to drill the required hole. Have a perfect installation as a result.
July 9, 2026
Unprompted review
Reply from CityFibre
Thank you for your feedback, we are grateful for the positive review!
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