CityFibre Reviews 

Staff very nice and helpful tidied up everything when finished and did a very good job belonging to 4th utility

Great job, they worked hard to route all wires and install everything how we needed. Full recommended 👌

Excellent service. Great engineers.

Excellent piece of work start to finish. The engineers went along with my suggestions for the cable route, some of which was quite demanding, but they were highly agreeable despite the extra time and work needed. Nice couple of guys who put a lot of finishing touches to the job e.g. cementing in a little gully with a tidy job. All so much better than my horrific Virgin experience!

The whole experience was stress free.

Great service, fantastic guys very friendly and polite all work completed without issue all round great experience.

Professional, seamless installation. Very impressed

Very easy to switch we were kept informed all the way through engineer was promt and professional would definitely recommend

Great friendly team who worked positively together 😊

Excellent service definitely 10/10

City fibre was very thorough in installing my new broadband, the engineer was very thorough & polite.

Excellent installation from City Fibre. Arrived as agreed and attended to full replacement fibre with minimum fuss. Engineers were pleasant and very competent Definitely recommended

See my Rise Fibre installation review. All good things.

Very happy with this service very polite and professional, explained every thing he done beforehand.

Hopefully that new ISP was going to be so much better. So far it is.

The engineers were very professional and polite. The customer services department is top class and a credit to your company. Thank you all very much. I will be recommending to all my family and friends.

Installation engineer arrived on time, very friendly and polite, no mess left in house after installation. Would recommend.

What a difference my internet has made by switching to city fibre. The engineer was polite and helpful. Switch now you won’t be unhappy with their service

We have had two really appalling experiences over the past two months. We placed two orders. The first was to upgrade an old copper line and we ended up with no internet at all because no-one told us we needed to send them the WhatThreeWords location - no apology, just tumble weed from the customer service and ordering teams. The next one was another line upgrade and the order was incorrectly placed by the order team resulting in the wrong product and billing. No explanation. When you try to call, the automated message for ALL options is 'we cannot connection your call'. We are still waiting for this second issue to be resolved, in the process of contacting Ofcom. There's a massive backstory with this, but this is not the place to say it. So disappointed. This company used to be really good to deal with but since their latest takeover they have gone to the dogs ...