CitySprint Reviews 

18,150
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally helpful, polite, and willing to carry heavy construction materials directly into back gardens or designated indoor spaces. Consumers also note that drivers often go above and beyond expectations, ensuring remarkably prompt service and keeping clients well-informed throughout the entire process. Some reviewers were not happy with occasional communication issues, unexpected delays, and scheduling problems regarding their orders. A few people also mentioned experiencing unprofessional behavior from certain staff members who left heavy items in inconvenient locations or refused to complete the drop-off properly.

What people talk about most

Staff

People report positive experiences with staff, highlighting delivery drivers who are consistently polite,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising drivers for being friendly, helpful,... See more

Service

Consumers find service to be positive, highlighting professional and prompt deliveries. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order, highlighting friendly and polite couriers who... See more

Product

Reviewers highlight positive aspects of product delivery, noting that goods arrive on the specified day and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied

Rated 5 out of 5 stars

The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more

Company replied

Rated 5 out of 5 stars

The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours... See more

Company replied

Rated 5 out of 5 stars

Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(18,150)

2,675 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben is a nice guy i asked if he could…

Ben is a nice guy i asked if he could place the heavy worktop in my garden and he obliged. A great help

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our team member was able to assist you with placing the worktop in your garden. We always aim to be helpful, and your kind words are much appreciated!

Rated 5 out of 5 stars

Great driver

Good communication for delivery time. Polite, pleasant and helpful driver.

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that communication for your delivery time was good and that our driver was polite, pleasant, and helpful! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Excellent and helpful delivery from…

Excellent and helpful delivery from ionut S133

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our delivery service was excellent and helpful. We appreciate your positive feedback very much!

Rated 5 out of 5 stars

Great service from CF19 BART today

Great service from CF19 BART today. Very helpful and friendly.

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you received great service and found our team very helpful and friendly! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Ionut S133

Ionut S133

Helpful and friendly and took good care when unloading our items

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our team was helpful and friendly. We appreciate you taking the time to share your positive feedback about the care taken with your items.

Rated 5 out of 5 stars

The delivery driver went above and…

The delivery driver went above and beyond, helping me carry 1 tonne of tile by hand into the house. Driver M039

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear about the exceptional service you received from our delivery driver! We truly appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Quick easy and courteous.

Quick easy and courteous.

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so pleased to hear that you found our service to be quick, easy, and courteous. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Friendly and helpful

Chap was nice and early, polite and friendly. I offered help but chap was very happy to offer load my boards by himself 💪 Thank you BF 😁

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our team member was nice, early, polite, and friendly. It's wonderful to know they were happy to load your boards! Thank you for your kind words.

Rated 5 out of 5 stars

The service was seamless

The service was seamless! The courier was polite and courteous
The courier was sc64

August 10, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your service was seamless and that our courier was polite and courteous. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Top delivery

So today i had the pleasure of taking delivery of a number of wooden posts for the garden to be turned into a pergola. Pete the delivery gentleman was a delightful chap, beaming with character and full of joy.
His experience shone through as he reversed his wagon onto the driveway, then quickly and efficiently emptied the contents of his van into my garage.
I cant reccomend courier NH53 any higher........what a man........what a delivery 5 🌟
Keep up the fantastic work, Pete my man 👏

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are absolutely delighted to hear about your wonderful delivery experience! It's fantastic to know that our team member provided such excellent service and made a positive impression. We truly appreciate you taking the time to share your kind words and the 5-star rating. We're so glad we could contribute to your garden project!

Rated 5 out of 5 stars

Excellent service

I can’t fault the delivery at all, it was quick and hassle free. The delivery driver M039 was very helpful with carrying our order in and provided excellent customer service.

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was quick and hassle-free! It's wonderful to know that our driver was very helpful and provided excellent customer service. Thank you for your positive feedback!

Rated 5 out of 5 stars

The delivery driver was very pleasant…

The delivery driver was very pleasant and couldn’t have been more helpful. He also went out his way to help with questions I had.

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery driver was pleasant and helpful. It's wonderful to know they went out of their way to assist you. Thank you for your kind words!

Rated 5 out of 5 stars

BL25

BL25. Was v helpful and polite and made sure I had all my items x

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our team member was helpful and polite, and ensured you received all your items. Thank you for your positive feedback!

Rated 5 out of 5 stars

Delivery man was very helpful

Delivery man was very helpful. Kept me updated on the delivery time.

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your delivery went smoothly and that our team member was helpful and kept you updated on the delivery time! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Driver was polite

Driver was polite , he put the 50lt bags of compost right in the place I ask. Great delivery

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our driver was polite and placed the compost exactly where you wanted it. We appreciate your positive feedback on the delivery!

Rated 5 out of 5 stars

Friendly staff member

Delivered kitchen unit right to the door of my flat, in busy town centre and offered to take the unit up the stairs. Excellent service

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad our delivery service met your expectations, especially with the added help for your kitchen unit. We appreciate your kind words!

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