CitySprint Reviews 

18,189
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally polite, professional, and incredibly helpful when handling heavy materials like timber and soil. People consistently appreciate the prompt arrival times, excellent tracking updates, and the extra care taken when placing orders exactly where requested. Some reviewers were not happy with the experience, noting occasional instances of rude or unhelpful drivers who refused to properly deliver items. A few consumers also mentioned frustrating delivery delays, missing parcels, and communication challenges when dealing with third-party courier services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing drivers as polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are frequently prompt, polite,... See more

Service

Users describe positive interactions with service, highlighting courteous, helpful, and professional staff... See more

Order

Consumers find order to be positive, highlighting helpful and friendly delivery drivers who arrive on time.... See more

Product

Customers had positive experiences with product deliveries, noting that goods are transported with care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first experience of receiving a Wickes delivery via City Sprint and I am highly impressed. The tracking was great and my order was delivered on time. The delivery driver was fri... See more

Company replied

Rated 5 out of 5 stars

So today i had the pleasure of taking delivery of a number of wooden posts for the garden to be turned into a pergola. Pete the delivery gentleman was a delightful chap, beaming with character and... See more

Company replied

Rated 5 out of 5 stars

My delivery driver (SC64) provided excellent service as he consistently does every single time he delivers to me. Items are transported with care, and placed exactly where I need them when delivered.... See more

Company replied

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

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No recent history of asking for reviews

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4.9

All reviews

(18,189)

2,712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive Delivery

Just had a delivery via City Sprint (SC64), the driver was very friendly and chatty, he also offered to take my items into the house for me which was very appreciated.

August 18, 2026
Unprompted review
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Reply from CitySprint

We're so pleased to hear your delivery driver was very friendly and chatty, and that they offered to take your items into the house for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Delivered within specified time

Delivered within specified time. Very pleasant courier

August 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery arrived within the specified time and that our courier was very pleasant! We appreciate your positive feedback.

Rated 5 out of 5 stars

Driver was friendly and polite and…

Driver was friendly and polite and respectful of the property. Also on time. Ref MO39

August 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that your driver was friendly, polite, and respectful of your property, and that they arrived on time. Thank you for your positive feedback!

Rated 5 out of 5 stars

Arrived in perfect time and the driver…

Arrived in perfect time and the driver was very helpful. He made sure my flooring was placed in a convenient place. The courier who delivered my parcel was M039 from the Manchster Service Centre.

August 17, 2026
Unprompted review
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Reply from CitySprint

We're delighted to hear your flooring arrived in perfect time and that our driver was so helpful in placing it conveniently for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Courier number M039 delivered a great…

Courier number M039 delivered a great and friendly service and tracking was great at keeping me up to date on my items arrival

August 17, 2026
Unprompted review
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Reply from CitySprint

We're so glad to hear that our courier delivered a great and friendly service. It's wonderful to know that our tracking kept you updated on your item's arrival. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great delivery by the courteous driver

Great delivery by the courteous driver. Driver was NH42.

August 15, 2026
Unprompted review
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Reply from CitySprint

We're so happy to hear that your delivery was great and that our driver was courteous! Thank you for your positive feedback.

Rated 5 out of 5 stars

Very helpful delivery person.M 039.

August 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that you had a positive experience with our helpful delivery person! We appreciate you sharing your kind words.

Rated 5 out of 5 stars

They were brilliant

They were brilliant. I had my 10 bags of smelly compost delivered by CF19-BART . A Great delivery service!

August 17, 2026
Unprompted review
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Reply from CitySprint

We're delighted to hear that our delivery service was brilliant and that you had a great experience. We appreciate your kind words!

Rated 5 out of 5 stars

Lovely chap

The chap was timely, polite and placed the heavy bags where I wanted them not where was nearest to the drive.

August 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our delivery person was timely and polite, and placed your heavy bags exactly where you wanted them. We appreciate your positive feedback!

Rated 5 out of 5 stars

Courier SC64

Courier SC64
Very very helpful and his help was appreciated...nice to meet a delivery driver that looked after the goods and customer..well done

August 17, 2026
Unprompted review
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Reply from CitySprint

We're delighted to hear that our delivery driver provided such helpful service! It's wonderful to know they took great care of your goods and provided excellent customer service. Thank you for your kind words.

Rated 5 out of 5 stars

Very polite friendly driver.

Very polite friendly driver.
Reference NH42.

August 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are delighted to hear that you had such a positive experience with our driver. Your kind words are greatly appreciated, and we thank you for sharing them.

Rated 5 out of 5 stars

Excellent

This is my first experience of receiving a Wickes delivery via City Sprint and I am highly impressed.

The tracking was great and my order was delivered on time.

The delivery driver was friendly, polite and professional and incredibly helpful. I was expecting him to just place it by the gate (25l bags of top soil and gravel) but he asked me where I'd like it.

I can't recommend this courier service enough.

Order Number: 702268312

August 17, 2026
Unprompted review
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Reply from CitySprint

We are so pleased to hear about your excellent experience with our delivery service. It's wonderful to know that the tracking was effective and your order arrived on schedule. We truly appreciate your kind words about the driver's professionalism and helpfulness in placing your items exactly where you needed them. Thank you for recommending our courier service!

Rated 5 out of 5 stars

The young delivery Gentleman was…

The young delivery Gentleman was Profesional, Friendly, Happy and So Helpful.

August 17, 2026
Unprompted review
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Reply from CitySprint

We're so happy to hear that our delivery team member was professional, friendly, and helpful! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Great service

The driver M309 was helpful, polite and friendly. Nothing was too much trouble.
Thank you!

August 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our driver was helpful, polite, and friendly, and that nothing was too much trouble! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Delivery was very prompt

Delivery was very prompt, at the earliest point in the time slot. The delivery driver (M039) from Manchester Service Centre was polite, friendly and happy. A very good experience. Thanks very much!

August 11, 2026
Unprompted review
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Reply from CitySprint

We're so pleased to hear that your delivery was prompt and that our driver was polite, friendly, and happy! Thank you for sharing your very good experience.

Rated 5 out of 5 stars

M039....on time

M039....on time. No fuss. Friendly and helpful.

August 15, 2026
Unprompted review
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Reply from CitySprint

We are delighted to hear that everything was on time and went smoothly for you. Thank you for acknowledging our friendly and helpful service!

Rated 5 out of 5 stars

Fran Gloi was very helpful a nice fella…

Fran Gloi was very helpful a nice fella who left my delivery just where I needed it.

I’m a very satisfied customer

Thank you

August 15, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our team member was helpful and left your delivery exactly where you needed it. We appreciate your kind words and are happy to know you're a satisfied customer!

Rated 5 out of 5 stars

Fran was polite and friendly he also…

Fran was polite and friendly he also went over and above delivering my soil.
9 bags of 25kg soil delivered. Fran asked where I wanted them placed I’m my garden. This was a great help as it saved me trying to move them by myself.
So he well deserves 5 stars

August 14, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so happy to hear about your positive experience with our delivery service. It sounds like our team member went above and beyond, and we truly appreciate you sharing your kind words.

Rated 5 out of 5 stars

Great guy

Great guy, very pleasant and happy to help

July 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our team member was pleasant and happy to help! We appreciate your positive feedback very much.

Rated 5 out of 5 stars

EXCELLENT SERVICE

Excellent service from Norman the delivery driver. He was very polite, helpful and nothing was no bother.
I would highly recommend and will definitely use again in the near future.

August 13, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent delivery experience! It's wonderful that our driver was polite, helpful, and that nothing was too much trouble. We appreciate your recommendation and look forward to serving you again.

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