CitySprint Reviews 

18,200
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally polite, professional, and incredibly helpful when handling heavy materials like timber and soil. People consistently appreciate the prompt arrival times, excellent tracking updates, and the extra care taken when placing orders exactly where requested. Some reviewers were not happy with the experience, noting occasional instances of rude or unhelpful drivers who refused to properly deliver items. A few consumers also mentioned frustrating delivery delays, missing parcels, and communication challenges when dealing with third-party courier services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing drivers as polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are frequently prompt, polite,... See more

Service

Users describe positive interactions with service, highlighting courteous, helpful, and professional staff... See more

Order

Consumers find order to be positive, highlighting helpful and friendly delivery drivers who arrive on time.... See more

Product

Customers had positive experiences with product deliveries, noting that goods are transported with care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first experience of receiving a Wickes delivery via City Sprint and I am highly impressed. The tracking was great and my order was delivered on time. The delivery driver was fri... See more

Company replied

Rated 5 out of 5 stars

So today i had the pleasure of taking delivery of a number of wooden posts for the garden to be turned into a pergola. Pete the delivery gentleman was a delightful chap, beaming with character and... See more

Company replied

Rated 5 out of 5 stars

My delivery driver (SC64) provided excellent service as he consistently does every single time he delivers to me. Items are transported with care, and placed exactly where I need them when delivered.... See more

Company replied

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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No recent history of asking for reviews

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4.9

All reviews

(18,200)

2,726 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Courier helpful and professional

Courier helpful and professional

August 6, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our courier was helpful and professional! We truly appreciate you taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Great service

Great service. Excellent communication throughout and arrived on time. Delivery driver very helpful (M039)

August 6, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you received great service and that our communication was excellent throughout. We appreciate your kind words about our helpful delivery driver!

Rated 5 out of 5 stars

The driver was very friendly and helpful

The driver was very friendly, polite and helpful. The big items he helped to lift and the garden items he put in the garden. He carefully checked we had all our order. Job done efficiently and pleasantly.
NH01

August 5, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your positive delivery experience! We appreciate your feedback regarding the driver's friendliness, politeness, and helpfulness with your items. It's great to know the job was done efficiently and pleasantly.

Rated 5 out of 5 stars

The delivery arrive on time ,I was very…

The delivery arrive on time ,I was very well informed and updated by phone and text.
The delivery driver was very helpful , polite and considerate in delivering large items.
The driver is a credit to the company.
The courier NG26

August 5, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your positive delivery experience! We appreciate your kind words about being well-informed and updated, and especially about our driver's helpfulness, politeness, and consideration with your large items.

Rated 5 out of 5 stars

Quick delivery and useful tracking

Quick delivery to a safe place, appreciated the tracking option. Courier SC64

August 5, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear your delivery was quick and placed in a safe spot! We appreciate you highlighting the tracking option as well.

Rated 5 out of 5 stars

Driver was helpful,friendly and on…

Driver was helpful,friendly and on time.
Couldn't ask for any more !

Huddersfield HD1

August 5, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our driver was helpful, friendly, and on time. Thank you for sharing your positive experience and for your kind feedback!

Rated 5 out of 5 stars

Great driver

Great driver, friendly and helped bring the worktops in.

August 5, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our driver was friendly and helped with your worktops! We truly appreciate your positive feedback very much.

Rated 5 out of 5 stars

Well done City Sprint

The driver was extremely professional. He asked where I wanted the timber and he put the timber inside my garage.i cannot thank him enough. Well done City Sprint
5star service.

August 5, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent experience with our delivery service! It's wonderful to know that our driver was professional and helpful in placing your timber exactly where you needed it. We truly appreciate your kind words.

Rated 5 out of 5 stars

Brilliant driver

Brilliant driver, always great service, friendly and helpful

July 27, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your driver provided brilliant service and was friendly and helpful! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Extremely pleased with delivery…

Extremely pleased with delivery received by Raza M039, very polite and courteous... Goods handled with care...

August 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear you were extremely satisfied with your delivery and that our team member was polite, courteous, and handled your goods with care. We appreciate your positive feedback!

Rated 5 out of 5 stars

Extremely polite and helpful

M039 was very polite and respectful, handled my fragile package with great care and carried it to the back of the house. Excellent experience overall!

August 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent experience! It's wonderful that our team member was polite, respectful, and handled your fragile package with such great care.

Rated 5 out of 5 stars

Best Servce Ever

As always delivery on time. Such a friendly and professional courier, M039. Remembered previous deliveries which makes excellent customer trust. Dropped off where I wanted.

August 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was on time and that our courier was friendly and professional! We appreciate your kind words about their excellent service and trust.

Rated 5 out of 5 stars

Great delivery services

Dan has been on time and make sure to deliver my package in hand. Thank you

August 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was on time and that our team member ensured your package was delivered safely into your hands. We appreciate your positive feedback!

Rated 5 out of 5 stars

The delivery person was extremely…

The delivery person was extremely helpful and very polite 10/10

The courier reference is M309

August 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our delivery person was extremely helpful and polite. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

So33 J Ross

My parcel was delivered by SO33, J Ross. Friendly guys, quick and easy delivery and were able to carry it to where I needed it.

August 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that you had a positive experience with your delivery! It's great to know that our team was friendly and helpful in getting your parcel to where you needed it.

Rated 5 out of 5 stars

On time

On time, quick, efficient, polite. Another happy customer

August 3, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our service was on time, quick, efficient, and polite! We appreciate your positive feedback very much.

Rated 5 out of 5 stars

Kept me upto date with my delivery and…

Kept me upto date with my delivery and was well inside the delivery window.
Driver was very polite ( M039 ).
Very good experience!

August 3, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that you were kept updated with your delivery and that your driver was polite. We appreciate your positive feedback!

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service he put 10 bags of stones from Wickes on the area it was going,down a long drive into garden.excellent

August 3, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent delivery experience and that our team went above and beyond to place the stones exactly where you needed them. Thank you for your kind words!

Rated 5 out of 5 stars

Fantastic delivery person

The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest delivery person I have had in a very long time. Please give him a pay rise.

August 3, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear you had such a positive delivery experience. It's wonderful to know our team member was so helpful, pleasant, and kind, and that they placed your delivery exactly where you needed it. We truly appreciate your kind words!

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