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See what reviewers are saying

Rated 5 out of 5 stars

The driver was pleasant and was on time for all collection points. And also love that the company gave us a replacement bus that was a little bigger than what we booked. Without us even aware there ha... See more

Rated 1 out of 5 stars

Money driven business, Pushed our large group of people onto bus that didn’t fit our number of people or what we booked. Not enough space for storage on the smaller bus, poor communication... See more

Rated 5 out of 5 stars

We used you for some corporate transport, our client started the booking and once confirmed we took over and managed the rest. The coaches all arrived on time with no issues, we made some changes to r... See more

Rated 5 out of 5 stars

I have just booked a coach for July 2020. Laura has been beyond helpful, knowledgeable and understanding to a anxious bride. I can honestly say that from start to finish, receiving quotes, going over... See more

Company details

  1. Vehicles & Transportation

Written by the company

Why choose CoachHire.com? We are the leading nationwide coach hire provider in the United Kingdom. We use local vehicles and local drivers with local knowledge. You can book vehicles of any size as well as events management services, marshals and stewards. Get a fast, easy quote and book online in minutes.  


Contact info

4.2

Great

TrustScore 4 out of 5

937 reviews

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Rated 5 out of 5 stars

Easter Sunday 2025…

The driver was pleasant and was on time for all collection points. And also love that the company gave us a replacement bus that was a little bigger than what we booked. Without us even aware there had been an issue. Excellent service.

April 20, 2025
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Rated 1 out of 5 stars

Worst bus company ever…

Worst bus company ever…
They tell you they only need a 10% deposit to book the bus. They fail to tell you that if you need to cancel, even if it’s weeks/months in advance they charge you a 25% fee of the booking!! Forget about customer service I rang atleast 10 seperate times to take it up with the manager, who never called me back despite me being directed to him on multiple occasions. In what world do they charge you additional fees to the initial deposit and expect people to pay?

Not to mention the first time I used this service the driver was completly incompetent and downright rude.

Don’t waste your time with these scam artists.

January 8, 2025
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Reply from CoachHire.com

Hello

Thank you for providing feedback. We would like to investigate this for you and would ask if you could kindly provide us with the booking number or check that you have left the review on the correct company page as I believe this may be for another company based in Australia.

Best Wishes

Coachhire.com team

Rated 5 out of 5 stars

What an amazing service we had- Lucy…

What an amazing service we had- Lucy our driver was a gem and we missed her when she left us. Communication from them was fantastic. I would personally HIGHLY recommend them. This was a trip that could not fail and it didn’t! The bus was beautiful and spacious. Great job you guys!

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Transportation

Thank you and apologies por the mistake.

May 7, 2024
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Reply from CoachHire.com

Hello Patricia

Thank you for taking the time to share your feedback with us regarding your recent trip.

While unforeseen circumstances can impact our services, we make every effort to minimise disruptions. We strive to communicate promptly when situations arise and are committed to supporting our riders.

We would like to investigate this for you however your booking reference number is not recognised. Are you able to provide the correct reference number or check that you have left the review on the correct company page as I believe this may be for another company.

Best Wishes

Coachhire.com team


Edited Response - Thank you for your email unfortunately the reference number you have provided is not associated with our company.

Rated 5 out of 5 stars

Excellent experience

Had a great experience using CoachHire.com for our group trip! The coach was impressively clean and comfortable, and the driver was professional and friendly. Top-notch service all around. Definitely recommend them for any group travel!

April 11, 2024
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

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Rated 5 out of 5 stars

A great service all round

A great service all round. Fantastic booking system, lovely customer service team, would definitely recommend!

February 24, 2024
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Reliable and Stress Free Service!

I recently required 2 coaches for a team building trip. Everything went as planned and the service was excellent. I've already recommended to my friends and family!

April 11, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Great service all round

Great service all round

April 16, 2024
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Professional and timely

We needed group transportation. And it was the first time I needed something like this. They were helpful, professional and timely with pickups and drop offs. Highly recommend 👌

February 4, 2024
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

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Rated 5 out of 5 stars

Great experience

I would highly recommend this service to anyone!

April 2, 2024
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Highly recommend. Will be using again.

April 8, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Great experience

Great experience and smooth customer service arranging an airport transfer for a work related event. Would highly reccommend!

April 16, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Would use again!

A very enjoyable experience using coachhire.com, me and my team had a last minute trip to Manchester that required a group transportation service and everything ran as smoothly as possible. I would definitely use them again!

April 5, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

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Rated 5 out of 5 stars

Excellent coach company!

Quick and easy to book. Very clean and neat coaches with friendly drivers and a comfortable ride.

March 6, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Perfect for business travel

I recently used coachhire.com for a work trip to the NEC in Birmingham and couldn't be happier with the service. Booking was a simple with clear pricing, the coach was clean and comfy, and our driver was friendly and professional. Highly recommend!

April 4, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really helpful team supported what was (realistically) a very last minute request for transport after I was let down by a previous supplier. Could not fault!

April 12, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Had a great trip with great service

Had a great trip with great service. Couldn't recommend more.

March 12, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

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Rated 5 out of 5 stars

Great trip

It was a great experience, highly recommend it!

April 2, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 5 out of 5 stars

Had an urgent need for a corporate trip…

Had an urgent need for a corporate trip and the team were amazing in helping us sort it out last minute.

March 13, 2024
Unprompted review
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Reply from CoachHire.com

Hello

We are delighted to hear that you had a positive experience and took the time to share it with us. Your feedback means a lot to us and motivates us to continue providing excellent support. It's fantastic to know that our team were able to meet your needs and offer the necessary assistance.

Best Wishes
Coachhire.com team

Rated 1 out of 5 stars

SCAM

This company is a complete scam. After booking and paying in full I was called by the company to say they no longer have a bus available and my only option to keep my spot was book a bigger bus and pay an extra $1500.

Don't be fooled by all the fake 5 star reviews. If you have also been scammed i recommend reporting them to the ACCC

February 22, 2024
Unprompted review
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Reply from CoachHire.com

Hi Archie, As we are a UK-based company and have not ever operated in Australia or advertised there we believe your review is related to a different company - we wish you all the best with a resolution.

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