Coffee Bean Shop - Coffee Roasters Reviews 

9,507
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,058 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the coffee beans, highlighting their delicious taste, rich flavor, and wide variety. Many appreciate the freshly roasted and carefully sourced beans. Reviewers frequently commend the excellent and personal service, noting friendly interactions and efficient order processing. Fast and efficient delivery is also consistently highlighted, often arriving quickly, complemented by thoughtful packaging and cherished handwritten notes. However, some customers also noted that while the quality justifies the expense, the products can be perceived as more costly than alternatives, and reaching the free delivery threshold sometimes requires adding extra items.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the exceptional quality, freshness, and... See more

Quality

People report positive experiences with quality, consistently praising the freshness and taste of the coffee... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as excellent, superb, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers had positive experiences with their orders, often expressing delight with the overall process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had the best service from Coffee Bean Shop. I recently purchased a new espresso machine and wanted to up my coffee bean game. It’s safe to say I have done just that. The packaging is beautifu... See more

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

Definitely my go-to coffee beans shop. Been buying from this team from maybe 3 years now and I’ve never been disappointed. The quality of what you buy really is unmatched. Some regular beans and lot... See more

Rated 5 out of 5 stars

I've been getting my coffee beans from here for over 10 years and I can't fault either the product or the customer service. The selection of coffees are fantastic and always roasted to perfection and... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(9,507)

1,007 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been buying the Coffee Bean Shop…

I have been buying the Coffee Bean Shop amazingly fresh coffee beans for years. The service is always exceptional. The whole process from beginning to end is seamless. I would recommend this great company to everyone. Thank you to the team at Coffee Bean Shop.

June 8, 2026
Rated 5 out of 5 stars

Very impressed

Very impressed, loved the packaging, so far I’ve only indulged in the Jamaican, my first cup was love at first taste very sooth and flavoursome, this is now my go to online coffee bean store… Great coffee, thank you…

June 4, 2026
Rated 3 out of 5 stars

Interesting and historic location

Airy, spacious and level café in the perhaps, uniquely pleasant environs of Lancaster Castle. There's good free wifi signal and it's convenient for the station. Some distance to walk from parking, if you have a disability. Cycle parking is out of line of sight, if you bring your bike into the courtyard is policed officiously, for no obvious reason. Drinks are ok, served promptly, but not especially hot nor generously sized. Menu is limited, rolls, muffins, soup etc. and quite expensive, in my view. There's nowhere to charge a phone or laptop, which is quite an omission. The tables were sticky and in need of a deep clean. There may be a high staff turnover, as there's a new server each time I visit. Staff seemed serious and not especially friendly, at a quiet time of day. I was told off for moving a table slightly, so a rather a strange controlling atmosphere. Lavatories are clean and modern.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice bags

Very nice bags, really nice packaged and personalised note was a very nice touch will be ordering again

June 2, 2026
Rated 5 out of 5 stars

Highly recommended!

Every time I receive my freshly ground coffee, the short and lovely message on the delivery note makes me smile. Fast delivery, high-quality coffee, and excellent service. Highly recommended!

June 1, 2026

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