The concept behind the books is really nice and meaningful, and the questions inside help bring back many memories. However, my experience was only average overall. The delivery took longer than expec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The concept of the book is lovely and some of the prompts are very thoughtful. However, my delivery took longer than expected and updates were limited. Overall a decent product but the experience coul... See more
Nice idea and the book itself looks good, but the shipping time was disappointing and cost more than I anticipated. Customer support was polite but didn’t speed things up. Quality was average for the... See more
I asked for 2 books in portuguese and both came in spanish. The questions are not accured for people who born in 50’s and 60’s. And it too long time to arrive.
Company details
Written by the company
Chez Collective Books Co, nous créons des livres-guidés pour préserver les souvenirs et transmettre les histoires de vie. Notre mission est simple : offrir des ouvrages qui permettent aux familles de se rapprocher, de dialoguer, et de laisser une trace émotionnelle forte à travers l’écriture. Notre collection, "Je veux connaître ton histoire", invite chacun à raconter son parcours, ses souvenirs, ses rêves. Chaque page est conçue pour guider, inspirer, et surtout, créer du lien. Offrir un de nos ouvrages, c’est bien plus qu’un cadeau : c’est transmettre des souvenirs qui ne s’effaceront jamais.
Contact info
3.3
Average
553 reviews
Replied to 17% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UNAUTHORIZED CHARGES
I made an order back in November 21 and it’s already December 21 and the book never moved from its original location. To make the matters worse, they used my card on file to charge me for a “subscription” that I never signed up for in the first place. DO NOT BUY FROM THIS COMPANY! If you have, contact your banks right away.
Reply to Collective Books Co’s response: IT IS AN UNAUTHORIZED CHARGE! Nowhere does your website say anything about a stupid subscription. Your customer service is not helpful! Suddenly the customer support email changed on your website. You are a fraud. Respond to my emails and refund my money!
December 21, 2025
Unprompted review
Reply from Collective Books Co
Hello Tee,
Thank you for your message, and we’re sorry for the frustration this situation has caused. We would like to clarify the subscription point, as there seems to be a misunderstanding.
About the subscription charge
The subscription you are referring to was part of our Christmas offer.
When you placed your order, it included a 30-day free trial to our Collective Books community, which gives access to:
- family-focused resources,
- exclusive content,
- and weekly family giveaways ( Gift cards / Family holidays and much more).
This was communicated at checkout, and a flyer was also included in your parcel explaining how to activate the access.
After the 30-day free trial, the subscription automatically renews unless canceled — which is standard for trial-based memberships.
Important: you are not stuck
You can unsubscribe at any time using the link provided in the emails or inside the community platform.
If you were charged and did not wish to continue, please contact us and we will review the situation with you.
If you do want to join the community but missed the trial, we’re also happy to offer you another 30 days free, no problem.
About your order
We are very sorry that your book delivery has taken longer than expected. This delay is unrelated to the community access, and our team can check the status of your shipment or propose a solution (reshipment or refund).
Please contact us directly at contact@collectivebooks.co
with your order number so we can handle both matters properly.
We want to be very clear:
👉 There are no unauthorized charges but we completely understand how confusing this can be, and we’re here to fix it with you.
— Collective Books Co.
Advertisement
Frustrating Experience with Delivery and Billing
I was really excited to order from Collective Books Co, but my experience was disappointing. After placing my order, it took ages to get any meaningful delivery information. Every time I contacted customer service I felt like I was going in circles - repeating myself, getting vague responses, and waiting long periods with no clear update. It often felt like they didn’t actually know where the order was or were stalling rather than providing real answers.
To make things worse, I was charged again for another purchase that I did not make or authorize. That automatic charge was never explained or resolved in a satisfactory way.
Pros:
• The product seemed thoughtful in concept.
Cons:
• Poor communication about delivery status.
• Repetitive, unhelpful customer support replies.
• Unauthorized charge on my account.
• No clear resolution.
Overall, I can’t recommend Collective Books Co based on this experience. If they improve their communication and billing transparency, that would be a start.
December 15, 2025
Unprompted review
Reply from Collective Books Co
Hello George,
Thank you for taking the time to share your experience. We’re genuinely sorry that your excitement turned into frustration that’s never what we want for our customers.
First, regarding communication and delivery:
You’re right to expect clear, concrete updates. During the end-of-year period, we faced an exceptional volume of orders, which caused delays not only in shipping but also in the accuracy of tracking updates and response times. That said, feeling like you were “going in circles” or not getting real answers is not acceptable, and we sincerely apologize for that experience. We are actively improving both our logistics tracking and our customer support processes to prevent this from happening again.
Now, about the additional charge you mentioned this is an important point to clarify.
About the charge you consider “unauthorized”
This charge was not an extra purchase, but related to a subscription included in our Christmas offer: Your order came with a 30-day free trial to our Collective Books Community. This community gives access to exclusive content, family activities, and weekly family giveaways.
This offer was presented at checkout and a flyer explaining how to access the community was included in the parcel.
After the 30-day free trial, the subscription automatically renews unless canceled, which is standard for trial-based memberships. We completely understand how this can be confusing if it went unnoticed, and we’re sorry if it wasn’t clear enough.
👉 You are not stuck with this subscription: You can unsubscribe immediately using the cancellation link provided by mail. If you were charged and did not intend to continue, we invite you to contact us so we can review and resolve this properly.
And if you would like to access the community, we’re happy to offer you another 30 days free, with no obligation.
Your feedback about communication and billing transparency is heard and taken seriously. It helps us improve, and we appreciate you acknowledging the value of the product concept despite the issues you faced.
Please reach out to us directly at contact@collectivebooks.co
with your order number so we can: clarify the status of your order, address the subscription charge appropriately, and provide a clear resolution.
We truly regret that this experience led you to feel disappointed, and we hope we can still make things right.
— Collective Books Co.
Scam
Scam. My order came 4 weeks after being placed. My bank blocked an unknown charge - a subscription that I did not authorise from this company.
December 21, 2025
Unprompted review
Reply from Collective Books Co
Hello Jennifer,
We’re sorry to read your message and we’d like to clarify the situation calmly and transparently.
First, regarding the delivery delay:
Your order was indeed delivered later than expected. This was due to an exceptional end-of-year volume that impacted a small number of orders. We fully understand how frustrating that is and sincerely apologize.
Regarding the subscription charge:
This was not an unknown or hidden charge, but part of a Christmas offer included with your order: Your purchase came with a 30-day free trial to our Collective Books Community.
This community gives access to family content and weekly family giveaways.
The free trial was presented during checkout, and a flyer explaining how to access it was included in the parcel. After the 30 days, the subscription renews automatically unless canceled, which is standard for trial-based offers. That said, we completely understand how this can be confusing, and we’re sorry if it wasn’t clear enough.
👉 You can cancel at any time, and if a charge was blocked by your bank or you did not wish to continue, we invite you to contact us so we can review the charge and resolve it properly. We can also offer another 30 days free if you wish to access the community.
We want to be very clear:
We are not a scam, and no charge is made without an associated offer. Thousands of customers receive their books and use our services every month.
Please contact us at contact@collectivebooks.co
with your order number so we can address this directly and close the matter properly.
— Collective Books Co.
Unauthorized charge
An order was placed through their platform at 12:30 AM (while I was sleeping) without my consent. My card was used without my authorization.
I am unable to unlink my card as their platform does not allow me to do so.
I haven't received any response from them.
December 19, 2025
Unprompted review
Reply from Collective Books Co
Hello Rebeca,
Thank you for your message. We take situations like this very seriously, and we want to clarify things clearly and calmly.
First and most important:
👉 We do not place orders on behalf of customers, and we cannot charge a card without an action initiated from the customer’s side.
Our system does not allow manual or hidden orders to be created internally.
What most likely happened, From what you describe (a charge appearing late at night), this was not a new product order, but an automatic renewal linked to a subscription trial that was included in a previous offer.
As part of our Christmas promotion, some orders included:
- a 30-day free trial to our Collective Books Community
- access to family content and weekly family giveaways
After the free trial, the subscription renews automatically unless canceled. This is a standard process and not an unauthorized purchase, but we fully understand how confusing and alarming it can feel if you were not expecting it.
About unlinking your card: Card details are handled by our secure payment provider.
If you are unable to unlink your card from your side, we can cancel the subscription for you immediately, which will stop any future charges.
About the lack of response:
We sincerely apologize if you did not receive a reply yet. Due to a very high volume of requests, some responses were delayed but no case is ignored.
What to do now (immediate solution)
Please email us at contact@collectivebooks.co and clearly state that you want the subscription canceled
We will cancel the subscription immediately
We want to be very clear and reassuring:
👉 This is not fraud, and we will not allow any unwanted charge to continue.
Thank you for bringing this to our attention, we will resolve this properly.
— Collective Books Co.
Advertisement
Scam alert
Scam alert! I bought a book in their website more than a month ago and i never received it. Yesterday I was charged by this company with another purchase that I never did.
December 19, 2025
Unprompted review
Reply from Collective Books Co
Hello Constanza,
We’re very sorry to read this and we understand why the situation feels alarming. We want to clarify things calmly and transparently.
First, regarding your book order:
Some orders placed during the end-of-year period were impacted by exceptionally high demand, which caused delays in production and shipping. This does not mean your order was forgotten or never sent. That said, waiting over a month without clear updates is frustrating, and we sincerely apologize for that experience.
Second, regarding the charge you describe as “another purchase”:
This was not a new or hidden purchase. It corresponds to a subscription that was included in a Christmas offer attached to some orders:
Your purchase included a 30-day free trial to our Collective Books Community
This gives access to family resources and weekly family giveaways
After the free trial, the subscription automatically renews unless canceled
We understand that this may not have been clear enough, and we take responsibility for the confusion. However, this is not fraud and not an unauthorized extra purchase.
👉 You are not stuck: We can cancel the subscription immediately
We can also check your book order status and offer a reshipment or refund, depending on your preference
Please contact us directly at contact@collectivebooks.co
with:
- Your order number
- Confirmation of whether you want a refund or reshipment
We want to be very clear:
No customer is left without their book or their money.
We are here to resolve this properly and quickly.
— Collective Books Co.
Scam - Charged me for subscription I didn’t activate/request
I placed an order from them in November 2025. It took a while to get here with little tracking updates/info, but since it’s the holiday season that was understandable to me. The items arrived well before Christmas and were well-packaged, and seem to be in good condition.
So why the negative review? I received an email mid-December 2025 thanking me for a new order I did not place. It was some sort of monthly subscription to their membership club. I never signed up for this, not even a free trial, so I at first thought it was some kind of mistake. But I checked my credit card and saw that I had a new $34.99 charge from their company, so they must have saved my payment info and decided to sign me up for their subscription without my permission and with no prior warning. Thankfully I caught this right away, and am already working on disputing the charge with my credit card company.
TLDR: Products arrived fine, but they signed me up for a monthly subscription without my consent and tried to steal $35. Don’t purchase from this company.
UPDATE 1/5/26: (I’m updating this a little late, as the situation was actually resolved late December.) Thank you to the company for processing my refund. I am still a bit skeptical of your response considering I wasn’t charged for the new subscription exactly 30 days after my initial order (it was 35 days after instead, leaving an odd 5 day gap in between when I assume the subscription would have actually started/been renewed if it was an automatic charge). However, based on your response, I’m willing to attribute the additional charge to confusion instead of intentional malice. In the future, I recommend either leaving an option on the order form to opt out of the subscription’s free trial, or adding a statement on the order page to make sure the buyer knows that they will be added to the subscription even without activating anything on their end. That way they will know that they need to cancel it if they don’t wish to be automatically charged.
SECOND UPDATE 1/24/26: Yeaaaah no, nevermind. With so many other reviews that had the exact same experience or worse than I did, PLUS the way the company has changed its name to Your Legacy? That’s too many strikes in my book for me to believe this wasn’t an intentional scam. Going back to my initial opinion: do not buy from Your Legacy, formally Collective Books Co.
December 15, 2025
Unprompted review
Reply from Collective Books Co
Hello Briana,
Thank you for taking the time to share your experience, and we’re genuinely sorry for the confusion and concern this caused especially since everything else with your order went well.
We’d like to clarify the situation transparently.
The charge you saw ($34.99 – CBC Family Legacy Community) was not a new order placed without your consent, and your payment details were not used to “sign you up” secretly.
At the time of your purchase, your order included a Christmas promotional offer that came with:
a 30-day free trial to our CBC Family Legacy Community
access to family resources and weekly family giveaways ( gift cards / family vacation )
As with most trial-based memberships, the subscription automatically renews after the 30 days unless it is canceled.
We fully acknowledge that, for some customers, this information was not perceived as clearly as it should have been at checkout, and we take responsibility for that confusion.
Important: this was not theft or fraud
No payment information was used outside of an existing, legitimate order
No one was “signed up manually” without a purchase
The charge corresponds to the automatic renewal of the free trial
That said, we completely understand how alarming it feels to see an unexpected charge, and we’re sorry for that experience.
What we can do immediately
If you do not wish to keep the community access: We can cancel the subscription right away
Or, if you actually want access, we can also offer you another 30 days free, no obligation
Please contact us directly at contact@collectivebooks.co
with the email used for your order, and we’ll resolve this promptly.
We’re glad the books arrived in good condition and before Christmas, and we truly regret that this subscription confusion overshadowed your experience. Your feedback is taken seriously and helps us improve our communication and transparency.
— Collective Books Co.
Kind of scan
I bought one book. I'm Still Waiting For It. Then, Yesterday, I Have a charge and I didn't buy anytjhing. I Need them to return my money, it seemed that they my Credit Card with out my autorizathion
December 19, 2025
Unprompted review
Reply from Collective Books Co
Hello Diana,
We’re very sorry for the worry and frustration this situation has caused. We want to clarify everything clearly and help you resolve this quickly.
About the book you are still waiting for
Your order has not been forgotten. Some orders placed during the holiday period experienced delays due to high demand and logistics congestion. That said, waiting this long without clear reassurance is understandably upsetting, and we sincerely apologize for that.
We can immediately:
check where your book is, reship it, or refund the order, depending on what you prefer.
About the charge you noticed yesterday
This charge was not a new purchase made without your authorization. It corresponds to a subscription renewal linked to a 30-day free trial that was included in a promotional offer with some book purchases. After the free trial period, the subscription renews automatically unless canceled.
We understand that this may not have been clear enough, and we’re sorry for the confusion but it is not credit card fraud or an unauthorized use of your card.
You are not stuck with this charge.
Please email us at contact@collectivebooks.co
with: the email used for your order, confirmation that you want the subscription canceled and whether you want a refund or reshipment for the book
We will:
cancel the subscription immediately,
and resolve the book order situation.
We want to reassure you:
👉 No customer is charged without an associated offer, and no one is left without their book or their money. Thank you for bringing this to our attention we will make this right.
— Collective Books Co.
Unknown state of order
I placed an order on the 12 of december, was told that the order had been sent on december 15. However, I have no tracking number, and customer service is not providing any information. Phone number listed on the website is not available.
I think even with heavy demand, it is extremely unprofessional to accept all of these orders if the company does not have the capacity to ship them and track them correctly.
December 15, 2025
Unprompted review
Reply from Collective Books Co
Hello Claudia,
Thank you for your message, and we’re truly sorry for the frustration this situation has caused. We completely understand your concern.
You’re right to expect clear information and a valid tracking number, especially after being told that your order was sent. Even during periods of heavy demand, communication should remain transparent, and we apologize that this has not been your experience.
About the tracking & shipment
During the December peak, some orders were marked as shipped when they left our production queue, but the tracking number only becomes active once the carrier scans the parcel. When this scan is delayed, it can unfortunately appear as if there is no tracking at all. We agree that this is confusing and not satisfactory.
About customer service & phone availability
We’re sorry if you were unable to reach us by phone. Due to the unusually high volume of requests during this period, phone availability has been limited at times, and we recognize that this added to your frustration. This is something we are actively working to improve.
What we want to do now
You should not be left without answers. Please contact us again at contact@collectivebooks.co
with your order number, and we will prioritize your case immediately to:
provide you with a clear update and valid tracking, or offer a reshipment or a full refund, depending on your preference.
We acknowledge your feedback regarding capacity and demand, and we take it seriously. This situation does not reflect the standards we aim to uphold, and your message helps us improve.
Thank you for your patience, and again, our sincere apologies for this experience.
— Collective Books Co.
Advertisement
Great
Great ! Very happy about the delivery and the books themselves. Can’t wait to offer them.
November 28, 2025
Unprompted review
I loved the pens and I was very pleased…
I loved the pens and I was very pleased that the books arrived in thick covers
December 19, 2025
Unprompted review
No Delivery, No Product, and Charged for a subscription I didn't want
Do not order from here. I waited over two weeks for my order (placed Nov 19) only to receive two fake tracking numbers that show no info. When I reached support to know what was going on, they stopped responding and instead processed an unauthorized charge for a subscription I never signed up for.
I have been trying to get a refund for days. Their customer service is non-existent, and their billing practices are shady. Save your money and go elsewhere.
November 19, 2025
Unprompted review
Reply from Collective Books Co
Hello Sandra,
We’re truly sorry to read your message and understand why this situation has caused frustration. We want to clarify things calmly and transparently, and most importantly, explain how we can resolve this for you.
About the tracking numbers
The tracking numbers you received were not fake. During the peak November–December period, some carriers only activate tracking once the parcel is scanned into their local network, which can result in tracking links temporarily showing no information. We fully acknowledge that this is confusing and not a good experience, and we apologize for the lack of clear updates.
About customer service
Our support team has been operating under an exceptionally high volume of requests, which unfortunately led to delayed responses in some cases. This does not excuse the experience you had, and we are sorry if it felt like communication stopped — that is not our intention.
About the subscription charge
The charge you describe was not an unauthorized or hidden purchase.
It corresponds to a subscription linked to a promotional Christmas offer that included:
- a 30-day free trial to the CBC Family Legacy Community
- access to family content and weekly family giveaways (Gift cards / family vacations and much more)
After the free trial, the subscription automatically renews unless canceled. We understand that this may not have been perceived clearly enough, and we take responsibility for that confusion.
👉 You are not stuck with this charge:
We can cancel the subscription immediately
And we can also refund or reship your book order, depending on what you prefer
How to resolve this now
Please contact us at contact@collectivebooks.co
with:
your order number
confirmation that you want a refund (order) and cancel the community access
Your case will be prioritized, and we will close this properly.
We want to be very clear:
No customer is left without their product or their money, and this situation is not representative of the experience of the majority of our customers.
We’re sorry this was your experience, and we are ready to make it right.
— Collective Books Co.
Advertisement
A bit disappointed...
The idea is good and touches my heartbut I was expecting a better quality materials for what I paid. Also, it took a while to arrive, there were missing items and nobody answered my requests for help messages (email + instagram DM).
December 19, 2025
Unprompted review
Reply from Collective Books Co
Hello Esther,
Thank you for taking the time to share your honest feedback. We’re really glad to hear that the idea touched your heart that means a lot to us, as it’s truly the core of what we create.
That said, we’re genuinely sorry that the rest of your experience did not meet your expectations.
About the quality
We understand your disappointment regarding the materials, especially considering the price paid. Your feedback is important, and we continuously work with our printers and suppliers to improve paper, binding, and finishes. Comments like yours help us identify where we still need to do better.
About the delay and missing items
Waiting longer than expected and receiving an incomplete order is not normal, and we sincerely apologize for that. This should have been handled more smoothly on our side.
About the lack of response
We’re especially sorry that you didn’t receive answers to your messages by email and Instagram. During peak periods, response times were unfortunately longer than they should have been but feeling ignored is not acceptable, and we truly regret that.
Let us fix this, Please contact us again at contact@collectivebooks.co
with: your order number, details of the missing items
We will review your case and propose a solution (replacement, refund, or gesture) to make things right.
Thank you again for your sincerity. We’re sorry this experience fell short, and we hope we can still restore your trust.
— Collective Books Co.
Charged me for something I didn’t order
I ordered a book.
One month later they send me an email saying I ordered another book which I didn’t and they charged me for it and I denied to refund me.
December 19, 2025
Unprompted review
Reply from Collective Books Co
Hello Simon,
We’re really sorry for the confusion and frustration this situation has caused. We want to clarify things clearly and help resolve this properly.
The charge you’re referring to was not a second book order.
It corresponds to a subscription (CBC Family Legacy Community) that was included as part of a promotional offer with your original book purchase. This offer included a 30-day free trial, which then renews automatically unless canceled.
That said, we fully understand that this may not have been clear enough, and we’re sorry if this caused concern. Most importantly:
👉 You are not stuck with this charge.
👉 If you did not wish to continue the subscription, we can cancel it immediately.
Regarding the delivery delay, waiting one month is understandably frustrating, and we sincerely apologize for that experience.
What to do now
Please contact us at contact@collectivebooks.co
with:
- the email used for your order
- confirmation that you want the subscription canceled
We will review your case and resolve it as quickly as possible.
We want to be very clear:
No customer is intentionally charged for something they didn’t want, and we’re here to fix this.
— Collective Books Co.
IS A SCAM!!!
I have had a terrible experience with this company and their customer support. My original order placed since November hasn't arrived yet and they stop replying to my emails.
Now I've been charged 44 dollars for a subscription to their community that I never order, approuved nor want.
December 19, 2025
Unprompted review
Advertisement
Terrible service
Terrible service. Payed my shipment and never arrived. You have never answered to my emails. Literally you’ve robbed me. I want my order or my money back.
December 19, 2025
Unprompted review
After more that one month of placing…
After more that one month of placing and paying my order, the package still haven’t arrived. Besides, customer service is not helpful at all.
December 19, 2025
Unprompted review
IS A LIE
IS A LIE. Is a scam. I have more than a month without the order or any news about it. I placed the order on November 15th and I have asked and no one answers. Then I got charged for a “subscription” that never agreed too.
Don’t buy, is a complete lie and no one answers or gives you any updates
December 19, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.