Computer Orbit Ltd Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and fast delivery of their products. Customers consistently praise the amazing prices and deals, often finding components cheaper than other retailers. The ordering process is described as easy and well-managed, with many appreciating the quick dispatch and well-packaged items that arrive in perfect condition. Reviewers also commend the responsive staff who provide helpful and specific information, making the overall experience very positive. However, some people were dissatisfied with delivery experiences, citing issues with couriers providing incorrect information, delayed dispatches, or parcels arriving damaged. A few other people also felt that the company's handling of faulty product returns and associated charges was unacceptable, especially when products were tested as instructed.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the fantastic quality and excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the rapid and free delivery... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting great prices and value for... See more

Order

Customers consistently note positive experiences with order, praising the smooth online process, efficient... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the amazing, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more

Rated 5 out of 5 stars

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer supp... See more

Rated 5 out of 5 stars

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... See more

Rated 5 out of 5 stars

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Repair Service
  6. Computer Service

Written by the company

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

First time ordering from these guys

First time ordering from these guys. Ordered a case and just opted for the free delivery option; case arrived the next morning. Well packaged and a great price. Will be buying more parts from here in future!

August 13, 2025
Unprompted review
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Rated 5 out of 5 stars

The Right Stuff

So, No availability of the product in the USA.
Easy ordering, prompt service and delivery.
Would definitely use the Orbit again.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Lian LI VectorV100-from UK to Ph

There was dent on the rear and it's tricky to place the glass on the slot. Not sure if customs was to blame if package was opened and Inspected. The styrofoam was broken and plastic was torned exposing the glass front panel. Both glass panels were still in one piece. The fans are yet to be tested.

July 25, 2025
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Rated 5 out of 5 stars

They deliver to Gibraltar

They deliver to Gibraltar; ordered a RX 9070 XT on Friday night, received UPS tracking on Saturday morning and received the GPU on Thursday.
Excellent service, recommended.

July 25, 2025
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Rated 3 out of 5 stars

Haven’t received my package

Haven’t received my package. It was set to be delivered 7/28 at the latest

Edit: due to this helpful response but I want to acknowledge not noting this upfront makes for a bad cx, if it was disclosed it was not obvious to me.

The product hasn’t arrived yet, but when it does I can update again based on the condition it arrives in.

July 26, 2025
Unprompted review
Computer Orbit Ltd logo

Reply from Computer Orbit Ltd

Hi,

Thank you for taking the time to leave a review and for bringing this to our attention. We're sorry for the delay with your package and any frustration caused.

To clarify, we don't provide fixed delivery dates for international shipments, as transit times can vary due to factors beyond our control. Any estimated delivery windows we provide are guidelines only and exclude any customs processing times, which can sometimes take longer than anticipated depending on the destination country's procedures.

Based on the latest tracking information, your package arrived in the US on July 24 and has just been released from customs as of July 30. This means it should now be on its way for final delivery by USPS shortly. We recommend checking the USPS tracking page for the most up-to-date status.

If you haven't received your order within the next few days or if there's anything else we can assist with in the meantime, please don't hesitate contact our support team directly.

Best regards

Rated 5 out of 5 stars

Good selection of products in stock…

Good selection of products in stock with fast shipping. Needed next day delivery and courier screwed up but Orbit support kept me very well informed and dealt with the issue perfectly. Everything arrived in perfect condition

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

FAST

Extremally fast delivery for free or just a pound! And prices for some PC components cheaper than other retailers, thank you!

June 24, 2025
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Rated 2 out of 5 stars

Bought an rtx 5090 Aorus white gpu.

Bought an rtx 5090 Aorus white gpu.
Cost me over £3300. Was missing rops straight from box. Then to run it in , a friend then bought one approx £800 cheaper (diff retailer ) just two weeks later. Also not refunded postage (still).
Extortionate prices and will not be returning. Can't fault the customer service - dont hold it against you guys at all.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service & competitive prices.

I've found Computer Orbit not only had the best price on some hardware I needed, but their customer service was exemplary, very helpful, friendly and professional, and most of all efficient, this is why I try to use smaller businesses instead of giving my money to Amazon, it didn't cost me any more and I felt looked after and valued as a customer, very highly recommended.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Safe quick shipping

Ordered some Durock V2 Stabilisers and found them the cheapest here. Everything shipped quick and in safe packaging!

June 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience with this company they…

Great experience with this company they actually had the parts that I needed in stock unlike other companies that dropship and don’t even check if it’s in stock and you have to wait to get your money refunded back, I placed the order and the delivery came the next day. I would recommend anyone to shop with computer orbit was so happy to get my part so quick.

June 2, 2025
Unprompted review

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