Computer Orbit Ltd Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and fast delivery of their products. Customers consistently praise the amazing prices and deals, often finding components cheaper than other retailers. The ordering process is described as easy and well-managed, with many appreciating the quick dispatch and well-packaged items that arrive in perfect condition. Reviewers also commend the responsive staff who provide helpful and specific information, making the overall experience very positive. However, some people were dissatisfied with delivery experiences, citing issues with couriers providing incorrect information, delayed dispatches, or parcels arriving damaged. A few other people also felt that the company's handling of faulty product returns and associated charges was unacceptable, especially when products were tested as instructed.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the fantastic quality and excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the rapid and free delivery... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting great prices and value for... See more

Order

Customers consistently note positive experiences with order, praising the smooth online process, efficient... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the amazing, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more

Rated 5 out of 5 stars

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer supp... See more

Rated 5 out of 5 stars

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... See more

Rated 5 out of 5 stars

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Repair Service
  6. Computer Service

Written by the company

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bought RTX 5080

I bought Rtx 5080 from them and I liked the way they process of the order, I also liked the employees been polite and helpful, When I received my GPU I took it to check and it works and no missing ROP.
I would deal with them in the future and I recommend them

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Had to send my motherboard back for a replacement, and Computer Orbit made the whole thing super easy. They tested it quickly and got the replacement sorted without any hassle.

It’s not often you get service this quick and smooth. What could’ve been a bit of a headache turned out to be no trouble at all. Really happy with how it all went.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

All round, good experience.

Ordered some RAM for my first PC build, delivery was swift and RAM was packaged as appropriately as RAM can be packaged. Order even came with a small pack of Haribos!

April 27, 2025
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Rated 5 out of 5 stars

Great experience!

I was struggling to find a specific PC case elsewhere - found it here for a great price. Quick delivery (great delivery options) and well packaged.

April 24, 2025
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Rated 5 out of 5 stars

Trustworthy, Fast, High-Quality

I bought a PC, keyboard, monitor, and mouse (full set up) here 10 years ago and in that entire time only the keyboard needed replaced at the 9 year mark. Rest worked fine.

Time came for an upgrade to play the latest titles with good graphics (because Oblivion Remaster wouldn't run on that old rig), so I would only buy from here as I knew they sold quality stuff. I rang up for advice on choosing, and they didn't try to upsell me at all and found the right rig for me. Made the order for a Killer V2 midday on the Wednesday and it was ready for collection the next day at 2pm. Very fast turnaround, really helpful and patient staff in store (despite the fact I struggle with social interactions), and the machine runs like an absolute beast.

Only issue I had is it took a little while to get the wifi working, but only because I forgot to screw in the wifi antennas. Which they REMINDED me to do when I picked it up! Haha. But everything under their control worked fantastic.

Excellent quality and service as always. Really helpful staff. Would 100% recommend to others, and will certainly be back soon for new peripherals once the wife has calmed down sufficiently about me buying the rig ;)

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Absolute legends

Absolute legends, I forgot to add next day delivery on parts for my sons birthday and they not only sorted the upgrade to next day quickly but managed to get it in the post that day!

April 8, 2025
Unprompted review
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Rated 5 out of 5 stars

No problem for EU

I ordered an item I couldn't find anywhere else at a decent price. I received it quickly with no additional import fees . Great service.

March 14, 2025
Unprompted review
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