coolcontacts Reviews 

96
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is the second time I have used cool contacts. Any queries they are quick to respond. Easy to order online you only need to upload your current eye prescription. The price even including paying po... See more

Rated 5 out of 5 stars

The usual, professional, slick service from Abu/coolcontacts. I know I can rely on things running smoothly; but with the knowledge that if I did have a query or something was amiss, I know that Abu... See more

Company replied

Rated 4 out of 5 stars

I have been very happy with coolcontacts. The ordering process is pretty simple and any customer care emails have been answered very promptly. I have only given 4/5 because I feel the service would be... See more

Rated 5 out of 5 stars

Lenses, hard gas permeable, same make as optician but at less than half the price. Excellent web site to deal with, delivery on time. Will be using again without hesitation for future requirements. Pi... See more

Company details

  1. Contact Lenses Supplier

Written by the company

Sit back and relax — at coolcontacts, we deliver high-quality contact lenses and care products straight to your door across the UK. We specialise in the supply of bespoke contact lenses, both soft and hard, tailored to your individual needs. Our personalised service includes free expert advice and support to help you process your order, care for your contact lenses and maintain the health of your eyes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.7

All reviews

(96)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

Ordered some much needed and quite hard to find lenses - Abu was easy to contact over WhatsApp, he gave me great advice and even upgraded my order at no extra cost just so I could get the handling tints I wanted. Fantastic service, will definitely be using again.

November 21, 2025
Unprompted review
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Rated 4 out of 5 stars

coolcontacts review

I have been very happy with coolcontacts. The ordering process is pretty simple and any customer care emails have been answered very promptly. I have only given 4/5 because I feel the service would benefit from a customer notification when products are on their way. I have long lead time contacts so a reminder that they are in transit would be greatly appreciated. Thanks you.

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Helpful and reliable

I was able to get some lenses which my high street optician can no longer get hold of and which are the only ones I know which work for me (quite a faffy prescription). Customer support before purchases was helpful and responsive, and they were able to arrange replacement of one lense which needed adjusting to get it right, just like my high street optician does.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great company - highly recommend

Great company. I had some questions before ordering and spoke to Abu who was able to help. Placed an order online, delivery was quick and the lens are perfect. Definitely will be using this company again.

July 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Grateful purchaser

Lenses, hard gas permeable, same make as optician but at less than half the price. Excellent web site to deal with, delivery on time. Will be using again without hesitation for future requirements. Pity this site wasn't available 50 years ago!

September 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommended.

Fantastic customer service, very professional, friendly and understanding of customer's circumstances
Delivery was quick and secure.
Highly recommend to anyone.

September 10, 2024
Unprompted review

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