Copper Rivet Distillery Reviews 126

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering and the prompt delivery of their products. Many highlight the excellent quality of the products, with specific mentions of delicious whiskies and gins, and the appealing packaging and branding. The service is frequently described as efficient and great, with staff being polite and helpful, and communication regarding deliveries being clear and timely. However, some customers noted issues with the packaging, describing it as loose, flimsy, or damaged upon arrival, leading to concerns about product safety during transit. A few also mentioned a lack of initial delivery updates or confirmation emails after placing an order.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the delicious taste and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, highlighting that the ordering process is simple, quick, and easy,... See more

Quality

Customers had positive experiences with quality, consistently praising the products as delicious, top-notch,... See more

Service

Users describe positive interactions with service, consistently highlighting its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order & prompt delivery. However parcel was delivered opened as was one of the two bottles of whiskey I ordered. However given 5 stars due to the way it was dealt with by Dylan, customer servi... See more

Rated 5 out of 5 stars

I ordered a bottle of whisky as a birthday present for an afficianado. It was very well received, and I know him well enough to be certain he was pleased. The delivery service did not send me any ne... See more

Rated 5 out of 5 stars

I was visiting the UK for less than a week and really wished to bring some whisky back home to the US. Few of my friends had visited the Copper Rivet Distillery before and absolutely loved their produ... See more

Company replied

Rated 5 out of 5 stars

My order was so carefully packaged. When I realised I wasn't home for delivery getting it changed to my work address was seamless. Will purchase again - job well done!


Company details

  1. Distillery

Written by the company

Award winning, family run distiller of Dockyard Gin, Masthouse Whisky, Vela Vodka and Son of Gun. Copper Rivet Distillery is respectful of tradition but a powerful innovator, seeking new ways to make farm to glass spirits which are beaters - full of flavour and smooth in character. If it takes a little longer, or cost a little more to make a better spirit for consumers to enjoy, the family behind Copper Rivet Distillery will do it.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

This is the 4th time I have ordered…

This is the 4th time I have ordered your vouchers. They make amazing presents. However on this occasion, I ordered on 10th November & still not received them. I called today (11th December) & was told there had been a delay. I did get a genuine apology but no goodwill gesture was offered & my vouchers have still not arrived. Sadly, I’m reluctant to buy anymore for fear they won’t arrive in time.

December 4, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

We are so sorry to read this, especially from a loyal customer. Your issue is an anomoly which has been caused by a delay with our printer and also delays with the postal service. Neverthless, we're very sorry to have let you down.

Advertisement
Rated 5 out of 5 stars

Great gin, good food - sold!

Easy to get to location
Great venue, nice views
Friendly and knowledgeable staff
Nice family feel/personal touch
Pumphouse great atmosphere and food very tasty and reasonable prices
Tour is good value for money
Also purchased as gift for friends

And .. Great gin, obvs!

November 18, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you so much for your custom and your kind review.

Rated 5 out of 5 stars

Taste Amazing

The order was easy to do online and arrived quickly. Packaged well, lovely gift box for the Whisky.

All the products taste amazing, I ordered Son of a Gun Coffee, Masthouse Whisky Explorer’s Pack and Son of a Gun which is really strong but lovely.

I have ordered from Copper Rivet Distillery before, vodka and gin, always happy with the high quality taste of their products.

November 28, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you so much for your custom and your kind review. We hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, bought as a present for my son in law, I would recommend the copper rivet to all my friends and relatives

November 29, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you for your custom, our products do make great gifts! We hope to see you again soon.

Advertisement
Rated 5 out of 5 stars

Great product and Brilliant service

Great product and Brilliant service. Ordered online and was able to collect next day. Staff were very helpful, would highly recommend !

November 16, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you very much for shopping with us and your nice review. It's greatly appreciated.

Rated 5 out of 5 stars

Sisters Birthday

It was easy to purchase a gift for my sister while i am out of the country. There was a problem with shipping at the team were able to resolve the issue with the shipping company, and now my sister has her birthday gift

November 3, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you for choosing and also for your kind words. Our small team works really hard for our amazing customers like you!

Rated 4 out of 5 stars

Local

Is nice to support a local business that's helping bring back Meadway to a vibrant and exciting future.

November 11, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you for your support and your nice review.

Advertisement
Rated 5 out of 5 stars

Great Christmas present

Tried Son of a Gun with dessert at a restaurant and thought it was very good and would make a perfect Christmas present - great taste, different and a quirky story. Ordered three bottles which were dispatched promptly with friendly and efficient customer service.

October 31, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you so much for choosing Son of a Gun. It really is a great (and very different) drink. Thanks also for taking the time to leave your review.

Rated 5 out of 5 stars

I ordered online

I ordered online. The site was super easy to use and I really liked how there was a good description of all the products. Collected my order the next day, quick, helpful and hassle free! Will definitely use this service again.

November 3, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Tha k you very much for taking the time to leave a review.

Rated 4 out of 5 stars

I'm hoping the spirits I bought as…

I'm hoping the spirits I bought as gifts will be well received. Am very impressed with the gift bags.
One negative was my husband went to collect my order. He handed over his phone with it on.
When he got home we were one bottle short which meant he had to go all the way back. All else fab.

October 19, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Dear Ms McNaught, I really sorry to hear this. Please do send an email to enquiries@copperrivetdistillery.com, we will compensate you for your bother.

Advertisement
Rated 5 out of 5 stars

Fantastic English single malt

Excellent service from order through to sipping the first dram! Very prompt delivery.

Fantastic single malt - light in colour and very fragrant. Definitely worth a try.

November 7, 2023
Copper Rivet Distillery logo

Reply from Copper Rivet Distillery

Thank you for choosing Masthouse Whisky and for leaving your kind review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look