coronafocus.app 

AVOID AVOID AVOID- I Had to book an emergency (expensive) test with a different company. Glad i did. Still no results from coronafocus/Oncologica. And im at the boarding gate now!

Ridiculously slow. The website just shows "in progress" for days on end. It will be time for our next trip before we get the results.

Day 2 arrival PCR test arrived at our house three days late. DPD (delivery company) complaint fell on deaf ears. Test has now finally arrived at their testing lab but has shown ‘under test’ for a long time. If I ever get the results it will be past the 10 day isolation time frame. It’s madness and completely unacceptable. How much money is being wasted. DPD and coronafocus are to be avoided at all costs.

Purchased fit to fly pcr tests for our long awaited and 2 year delayed honeymoon to Thailand. Received the tests within a few days, was advised at what time and date to complete the swab test and then post back in the supplied pre adressed and paid for envelope as advertised on their site.

Our flight was departing today 16/12/21 at 21:45, so we took the tests at 22:00 on Monday 12/12/2021 as advised to meet the 72 hour window requested by the airline for entry. We then drove to the nearest main sorting office and put them in the priority postbox at 11pm ready for the first collection the very next day. Skip forward to Wednesday and not heard anything from Oncologica, so decided to check the tracking from the prepaid label. To our horror it had made it 30 minutes down the motorway to Bristol in 2 days!!!!!

Called oncologica as they NEVER answer their live chat or state no agent is available. After being kept on hold for nearly and hour I got through to their customer services. Being very distraught I wasn’t in the best frame of mind, but their agent pretty much said it “wasn’t their problem” as it was down to Royal Mail, agreeably responsibility for this is mostly down to Royal Mail, but I made no contract or payment to Royal Mail, my service is with Oncologica so surely they should be the ones to help?!? For some reason when you complain the agent takes it as a personal attack instead of dismay towards the company itself and continued to argue over the phone with me. The conversation ended with myself suggesting that I call Royal Mail myself.

Phoned Royal Mail after another hour on hold to be told exactly the same as what my tracking stated anyway! Well a great night of no sleep and panicking, decided to call Royal Mail again first thing to see any update and they informed me it was out on delivery to Oncologica, but couldn’t tell me what time they usual deliver, said Oncologica would be able to inform me.

Try calling Oncologica, no answer, phones being hung up after ringing, then a engaged sound, then just a deadline. Checked live chat and what a surprise, someone is ACTUALLY online. So I am know met with their agent Alex who is clearly their chief keyboard warrior who proceeds to inform me that it’s my fault the sample has not arrived as I used the prepaid and addresses return envelope provided by them, instead what I should have done is approached a different courier to deliver it to them? Now don’t get me wrong, Royal Mail are awful we all know that, but if I visit a website where they advertise this service and provide the return postage, why would I go against that and send it back in a different way???? Anyway, after constantly being blamed for their appalling service I was told they would put a priority marker on our order, but still would not guarantee they would test and supply the required certificates before our flight this evening. So we’re now travelling to Gatwick in the attempt to source an emergency PCR test from a reliable provider to be able to attend our honeymoon before we loose all our money after putting trust into Oncologica. We paid Oncologica £90 and now had to spend out another £400 to correct their issue!!!!
I would not recommend this company to anyone EVER, unless you want to pay to be blamed for how useless they are.

Be careful as they also seem to sub out their work under a variety of different names (coronafocus, qured, nomad travel). Basically if you see any mention of “Oncologica” RUN the other way!

Worst is yet to come as we stupidly purchased our pre return lft tests and day 2 Pcr tests (which never arrived before we left) will make a fun return trip, if we make it on this one!

Wish us luck 🍀

They took my money for a covid-19 test and never sent me a confirmational email. They do not get back to a person via email or call. They claim not to know anything of my order at all! I eventually got through to their call centre and they still claim that they don’t know anything thing of my order. I have been ripped off.

Slow, slow and slow. Been waiting three full days in addition to posting and no results. Can't go to shops etc until I get results back. Avoid.

The problem with PCR tests is that for whatever reason you are taking one you need the result promptly. I have had to take them for travel purposes and to be honest I have had the results back in good time, although it always feels like you are flying by the seat of your pants. I used this company for a day 2 test. From sending the test in by their included 24 hour Royal Mail 24 hour service, in good time for next day delivery, it took a total of 6 days to get the result. I would not trust this company to do a quick turnaround with any PCR test for any purpose.

Avoid them! I bought two PCR tests fit to fly for 24-hour results. A day before I am due to fly, they have still not processed my sample let alone have my results. I had to buy another test just so I can have my results before I fly. As for my husband's test, until the day he was due to fly, there was still no results from them. He had to pay to purchase another test, in order to fly out that day. So we ended up spending over £300 for tests which shouldn't have cost more £100.i

Sadly I have to join the 78% who have given this company a bad rating.
I was promised my kit should have arrived 3 days ago. I have had to make other arrangements for testing.
My emails and attempts to get someone to contact me have been ignored.
I have lost pay because of the delay.

Ordered day2 pcr test for a short visit, test didn't arrive until 6pm day after arrival which meant had to do test at home and posted tracked24 on the saturday morning 1200hrs collection. Still not received any news now going into the Tuesday. Had to purchase another pcr test from a different company to get results quicker to enable return flights on time. Now back in germany and still not received result from first test. Contacted company to request refund and to complain. Basically told tough! No refund and no apology. DON'T USE THIS COMPANY IF YOU NEED RESULTS QUICKLY BEST TO AVOID IT!!

I purchased 3 day 2 tests and only received conformation for two, but the company took payment for 3 from my bank account. I got in touch with them (no mean feat!!!) and they told me I had only purchased 2. As we were leaving soon, I bought one more. I was then sent 4! I tried and tried to return the 4th one and get a refund, but they don't even reply to me now. I ended up having to contact my bank, which has refunded me the money. This company are useless thieves with the worst customer service in the world, so, to anyone thinking about using them, DON'T.

Excellent Service & Support.

I have used Corona Focus for 2 trips to Spain. The first was a day 2 and 8. The packs arrived on time and the service was prompt at getting the results back.

I have just used them again for the day 2 test for three members of the family. We had to defer our arrival date and they amended the delivery date - no issues, all done via their online chat service - they were very prompt and helpful.

We have just completed the tests and I had a question - They have an online chat service and they answered immediately. I have uploaded the photos of the tests and the certificates came through very quickly.

I have always found their chat service and support very helpful, they have delivered on time. I would recommend.

Avoid this company. I asked them to change the date of arrival and the address, but they didnt do it. Elusive answers to my emails. Terrible service, Avoid them.

no clear instructions.
no telephone number as a helpline ?
app doesn't work ?
no support what so ever terrible.

Coronafocus/Oncologica sold me covid-19 testing kits. I received the kits, but when I requested receipt for the transaction Oncologica sent me into an endless loop of
Them: "We've requested this to be sent to you from out accounts department"
and
Me: "You have NOT sent it, plase send receipt".

Terrible service. No results after 4 days and am now blocked from their website.

I booked a 2 day post arrival PCR test 24h before flight departure. When I did this with another company previously, I had the accession code for the passenger locator form within seconds, this time no response even after 19h, causing enormous stress. After calling the company several times and emailing, I received a code just before gate closure at the airport. On return, I received the kit, but no info re the activator PIN and again after numerous calls and emails, no response from the company, how can I get my 2 day PCR test in accordance with government regulations? Nothing but stress dealing with this company!!!

Sent my “Fit to Fly” PCR swab at the earliest opportunity (aka at 72hrs before my flight arrival time) and received my result too late so missed my flight and had to rearrange my transport to the Kepler, my flight and transfer to the hotel too. Also had to pay for a repeat PCR (with a different company of course) which guaranteed I’d have my result by 9am the next morning. So disappointed as by the time Ontologica sent me my PCR result it had practically expired. AVOID AT ALL COSTS. Total waste of money. Customer service and support is non-existent too, absolutely nobody to call, seek help from or complain to.

Waste of money terrible customer service, and as I write this review it has been 4 days since I have sent my day2 test and still not received a result. Steer away from this company at all cost, I wonder why the government website recommends this company?

AVOID THIS COMPANY AT ALL COSTS.
Missed my flight out of Heathrow because days later I was still waiting on my COVID test result from them. They did not respond to my inquiries and their so-called live chat agents were never online. I could not fly and had to incur hotel costs and take the airport’s express COVID test. My partner used a different company and received their result within 24 hours, but I only received Oncology’s COVID test result after I’d boarded days later, result that was essentially useless at that time. Use this company at your own risk.