The mortgage was a really good service that helped solve my sudden shortage of funds and the service was very considerate, all my problems were solved, it was great!
The Mortgage Program for Costco Members
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were contacted by a few Costco lenders and completed our refi in about 40 days. Costco did great, however, the lender underwriters had difficulty understanding our retirement funds. Simple terms li... See more
The company worked with us is NASB. The agent did a good job, honest and best suggestion for us to choose on the locked-in rate. Have a decent appraiser for appraisal on the new construction to enfo... See more
Strong Mortgage had a representative in my time zone which was good. Unfortunately, they missed at least two closing dates. Then, because of the missed dates, they said their underwriters needed ne... See more
People also looked at
Such helpful and talented support
From the beginning I was treated with respect and care. All questions answered and everything was done to insure the process went smoothly for me.
Fantastic program
Fantastic program. Chris Cottone from Strong Home Mortgage was great. The whole process was a great experience.
We love Glen Gaubatz!
We love Glen Gaubatz! He's with Cross Country Mortgage and has once again, done an excellent job for us! We have used him several times for home purchases, since he is so thorough and helpful, and always there to explain everything along the way. I recommend him to my clients all the time, and they love him, too!
Highly Recommend Strong Home Mortgage
I actually didn't start through the Costco Mortgage Program, but I was very happy with one of the lenders that I contacted directly that told me they participated with Costco. I worked with a very responsive Strong Home Mortgage representative who guided me through the process and worked very hard to close the refinance quickly.
I like the Mortgage program from Costco…
I like the Mortgage program from Costco and recommend it. Got calls from many lenders. I chose a lender who offered much better rates than my own bank (nationally very prominent) . I hate when the sellers try not o outsmart me, they think they are smart.
Great experience & great savings
Joe McLean at mutual of Omaha was a…
Joe McLean at mutual of Omaha was a pleasure to work with. I would recommend them to anyone refinancing.
I’ve used Costco mortgage services…
I’ve used Costco mortgage services several times and have always been completely satisfied with the products and services!
The sales n admin staff were very…
The sales n admin staff were very helpful. However their underwriting process was horrid, inconsistent with with other lenders and almost TWO months to complete.
Another (our third) easy refi with the…
Another (our third) easy refi with the Costco mortgage program
I was better than expected
I was better than expected, Adam was very responsive and helpful when we had difficulty finding certain documents. My only concern was that the Title company did not confirm the address to send the check for a credit card payoff. Luckily I was able to retrieve it. I also recommend asking for current photo ID at the beginning of the process allowing for time to obtain one if necessary. In CA it takes up to 6 weeks to receive it in the mail.
Very user friendly system
Very user friendly system. Very promptly to get you pre-approved. Then you basically on your own and little to none communication or assistance during the process. Being named Costco Mortgage Program I was expecting maybe some kind of advice or coaching from Costco during the process. I know there was some "savings" on the originating fees but feel that in general after some research there was other associated fees that maybe with other lender would be less.
Good Experience
My experience with refinancing thru Mutual of Omaha by my Costco membership was a good one. There were few lenders to choose from before I decided to go with MoO. All in all, it was an easy process.
Costco mortgage program is excellentDoreen Herring
COSTCO mortgage program is excellent 👌 they are doing a good job for their members thank you for all you do to help us DOREEN HERRING no
It was an easy and problem free…
It was an easy and problem free experience working with Laura from Strong Home Mortgage. Laura was responsive, answered all of my questions, and did not pressure me into anything. She made the process very easy and secure. The Strong Home portal was easy to use for uploading documents. I would highly recommend Laura and Strong Home through Costco Business Services.
Very professional
Very professional, straightforward and quick response. The whole process was easy and on point.
I used nbkc Bank and their service…
I used nbkc Bank and their service level was excellent.
Friendly, timely and they delivered as promised.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




