The Mortgage Program for Costco Members 

I had an excellent experience. I would recommend it to my family and friends. Thank you so much.

Costco has been our one stop place for competitive interest rates for our main home and rental properties. In fact, we just completed cash out refi's on 4 rental properties with Strong mortgage through Costco. Highly recommend Costco to friends and family, the rates are very competitive and response from banks is often same day.

Best rate out the gate with Dallas at NBKC. 3 week closing.

Overall the experience with the Costco Mortgage Program was great. The best part is the fact that you don't just simply submit your information to a pool of lenders but actually get to choose which ones you wish to contact you with more information. We received initial quotes from the 3 lenders and when we selected one of them the others were very respectful about removing us from their contact lists. The lender that we chose certainly knew what they were doing and moved quickly. My only complaint is that they had to rush out our disclosures (which were still late and we had to push our closing date back a day) and they were nearly $4k off due to the lender just getting out boiler plate numbers to check a box. It didn't seem as though they even contacted the title agency for the true costs.

I would definitely recommend the program! We saved about a half a percentage point through Costco than when compared with rates around town. These lenders make money by moving you through the process quickly then selling you off to another servicer, so they can accept lower margins, just keep that in mind as you work through the program.

GO WITH A LOCAL LENDER!!! ... While you might adore Costco, and their programs, as we do, this one is not worth your while. You think you're getting a slightly better rate, and you might be, but dealing with a long-distance lender and having zero ability to access, in-person either them, or the title company they've chosen to use can be an absolute nightmare, particularly if your loan process ends up having complications, as did ours.

The response to our initial inquiry was immediate, we were very impressed with one loan officer in particular, from Strong Home Mortgage as he was quick, engaging and seemed genuinely interested, and committed but in the end, not so much... Once the going got a little tough, he became distant, and was no longer willing to return my texts, or phone calls in a timely manner. Turned out, I was forced to contact this "loan officer" several times each week, for more than EIGHT MONTHS, just to keep the forward momentum going as he had clearly lost interest, and moved on, presumably to the more exciting challenge of capturing yet another potential borrower to add to his growing cache of Costco member conquests.

I was tasked with finding an appraiser because they couldn't (had they been a local lender, they'd have had a relationship with the few who are here but as it was, they were completely impotent in today's competitive market). I also had to hound the SBA for months to get them to remove an old lien on the property that the out-of-town title company, whom said lender chose to use, couldn't have cared any less about handling (despite that being THEIR job, not mine). Note: by law, you can ask for a title company of your choice, I urge you to use someone who's local.

So, make no mistake, this program seems very promising at first and admittedly, we too had high hopes for a smooth, professional experience but despite our possibly having secured a slightly lower rate, using a Costco approved lender resulted in, for us, anyway, an incredibly time consuming, costly, and wildly frustrating experience that could have been entirely avoided had we chosen to use a local lender. If I had not been on top of this process EVERY DAY, doing much of the legwork my own self, this re-fi would never, ever have happened.

Lastly, if you do decide to use this program, here’s a little helpful hint that may help out, always use email when contacting your loan officer, texting ours on his personal phone seemed more expeditious but left no traceable trail, and he often ignored them. Same with phone calls, and voice messages left but when I emailed him directly, through his lender's own account, he always responded promptly... Best of luck, yall ~

Update: loan was sold within days of closing so know that whomever you’re dealing with, is more than likely not who you’ll end up having as your mortgage holder.

The program was easy to use and I was able to do it all online and by phone which was very convenient. The reduced fees were as advertised for Costco members, but I missed that there were additional costs/fees. No complaints I would use it again if needed. The loan officers I worked with were extremely helpful and patient in answering my questions.

Pretty easy process. Quick responses. Mortgage company I chose, fully answered all my questions through to closing. I have recommended using Costco mortgage program to my friends.

Not only did I have a subpar experience with Box Home Loans (recommended by Costco)…Box Home Loans apparently allows for and is content with your loan being sold off to shady scam loan servicing companies that have 363 shocking 1 star reviews and reviews of fraud, scams, and theft.

If I could give this entire experience a -10 review, I would. Shame on Costco for doing business with this company.

From start to finish, Laura made the home buying process as clear and simple as possible. As a first time homebuyer, I appreciated her patience and clarity in explaining the process and fielding my many questions. Laura was knowledgeable, responsible, and prompt. I cannot speak highly enough of Laura and would absolutely recommend her and Strong Home Mortgage.

Good, everything went smoothly.

Easy process. No issues, would use again. Saved money over our previous refi process.

Rates and fees were the best I could find. NASB handled the entire process from start to finish very well.

Jim Zell of Strong Home Mortgage was excellent to work with - honest straightforward, and friendly. Completing the settlement in our home was also very easy and convenient.

Great program. Great customer service. Low fees which is a huge plus.

The loan officer was helpful and responsive. The interest rate was the best we found. Would recommend using the program!

I ended up using Mutual of Omaha. The person I worked with there was very helpful and personable. He was very patient and considerate through all of the roller coaster ride over the last 4 months with building issues brought on by supply and labor shortages. In the end the Costco program saved me a considerable amount of money, holding down the additional closing costs to $250

A couple of the lenders that contacted me were very pushy and another just didn’t take the time to work with me.

Costco &NASB was able to get me the best offer. I was able to lock my rate before going under contract, saving almost 0.75!

Everything was super easy. Andy L. was always pleasant to speak with and kept us up to date at all times. Rates were the best I found and costs were the best overall. Would highly recommend.

Brad and his team were excellent to work with and quick.

The process was straightforward, efficient, and the lowest cost finance fees that I could find. Professionals handled every detail. They bankers helped make a very stressful decision into something that I could handle.