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CouponPilots
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See what reviewers are saying
Rapide,simple,efficace
Honestly, I did not realize that you have to pay for couponpilot I honestly like it except for that. When I was cancelling it I was set up with Dana and she did a swell job in helping me. I recommend... See more
Company replied
Mia from The CouponPilots Team responded to my email IMMEDIATELY with such friendly, articulate professionalism and plus, she solved my issue. I truly thought my experience when I first contacted C... See more
Company replied
Company details
Information provided by various external sources
CouponPilots vous envoie chaque mois de super Cartes Cadeaux pour vous permettre d'économiser jusqu'à 80% sur une large sélection d'articles sur le site de notre partenaire. Rejoignez le Club Cartes Cadeaux CouponPilots dès maintenant !
Contact info
Pso. Maritimo Rey de España, 144, 29640, Fuengirola, Spain
- support@couponpilots.com
- couponpilots.com
People also looked at
Fast service and got my order quicker …
Fast service and got my order quicker than what was promised. Mary was very helpful and great to deal with.
May 13, 2017
Unprompted review
Reply from CouponPilots
Hello there,
Thanks for that lovely review Donna!
We are happy to meet your standards. I am sure Mary will be glad that you are commending her and we will make sure your postive feedback reaches her. We at CouponPilots aspire to give you a great customer service experience and a fast delivery service by making sure to send your orders as soon as possible. We are so grateful that you've noticed that we've sent your item way before the estimated time of delivery.
Expect us to continue having an efficient delivery service anytime you place an order.
We are looking forward to serving you more!
Sincerely,
Amy | The CouponPilots Team
I forgot my username and password and …
I forgot my username and password and Dana helped me out right away... love the products i receive with coupon pilots
May 11, 2017
Unprompted review
Reply from CouponPilots
Hello Tammy,
Thanks for reaching out! We are so glad that Dana was able to quickly resolve your issue. We at CouponPilots are always ready to help and trust that we will resolve any issue you may have in the best possible way.
We are very happy that you love the products you've received. Expect that we will continue to provide you with top-notch customer service and the best products.
Thanks for an awesome review and we look forward to serving you again soon!
Kind regards,
Mark | The CouponPilots Team
Very pleased!!!!
I was worried at first that I had fallen for a scam, but then I received my Cadbury gift box and it was amazing! I have since received my Burt's Bees Essential kit and I have to say it is fantastic and I received it so quickly!! Even sooner than what was estimated! So far, the products that I have received have been top-notch!
May 11, 2017
Unprompted review
Reply from CouponPilots
Hi Samantha,
Thank you so much for the good review! We value your comments Samantha. We are delighted that you received your Cadbury Gift Box and your Burt's Bees Essential Kit faster than expected.
Moreover, we are thrilled that you are happy with the products received so far. We really do try to give you top-notch deals. We promise to keep providing you with the best products.
Again, accept our heartfelt thanks!
Sincerely,
Emily | The CouponPilots Team
Burts Bees
I was very happy with the Burt's Bees Essential kit that was delivered last Friday. Dana followed up with an email today asking if I'd received it which was great.
I also have to say I had a very speedy reply when I asked why I hadn't received my initial package.
The only reason I rated you four stars and not five is that the initial sign up process with the address verification which then caused a big delay in receiving my initial coupon was awful. I was fairly convinced you were a scam that I had fallen for. It would be great if you could reduce the delays and somehow speed up the initial setup. As I said, your customer service responded quickly at that time and I appreciated it.
May 11, 2017
Unprompted review
Reply from CouponPilots
Hello Carolyn,
Thank you for writing a detailed review. We clearly value your feedback, in fact I've already escalated your comments to upper management regarding speeding up the verification process.
On the other hand, we are happy your Burt's Bees Essential Gift Set got to you sooner than expected and we are glad our customer service has reached your expectations by responding quickly and following up with your item. We will surely commend Dana for a job well done.
We appreciate your comments and we thank you for letting us know what you think.
Sincerely,
Emily | The CouponPilots Team
Superior Service! Do not miss out!
I just wanted to share with you the wonderful customer service I received with Couponpilots; especially from Dana.
She was very prompt in getting back to me, almost immediately with my questions and concern.
Dana From Couponpiltos was exceptional in serving my needs.
Ten Plus Plus to You!
Sincerely,
Annitta McGwan
May 10, 2017
Unprompted review
Reply from CouponPilots
Hi Annitta,
Firstly, we are grateful for your comments. Thank you very much for taking time to write about the service you've received from us Annitta. We are thrilled that Dana was able to provide you with the best customer service. I can assure you that your positive feedback will reach her and the upper management.
We are so glad that our efforts to provide you with first class customer service are appreciated.
Thank you so much for your kind words!
Kind regards,
Mark | The CouponPilots Team
Would like to say that the customer …
Would like to say that the customer service I received from Dana was amazing she answered all the questions I had in a fast and friendly matter. Would recommend anyone to her. Thank you so much Dana for everything. Love coupon piliots
May 10, 2017
Unprompted review
Reply from CouponPilots
Hi Alicia,
Accept our heartfelt thanks for the very postive review. We will make sure your postive feedback will reach Dana.
Day after day, we do our best to make our customers feel happy and good about our service.
We are so pleased you had a stellar experience with the site and specially with the customer service provided to you by one of our agents.
Looking forward to serve you more Alicia!
Sincerely,
Mark | The CouponPilots Team
Couponpilot review
Honestly, I did not realize that you have to pay for couponpilot I honestly like it except for that. When I was cancelling it I was set up with Dana and she did a swell job in helping me. I recommend you use her for all of them because she did great in helping me out. I recommend her highly. Sorry, in the future I might not recommend your company but I recommend Dana, thank you to her for her help.
May 10, 2017
Unprompted review
Reply from CouponPilots
Hi Michelle,
Thanks for reaching out and writing a review! We really appreciate your feedback! It's unfortunate you won't recommend the site as it was not our intention to cause any unfortunate experience. I'm happy the company was assessed holistically though and not only with an isolated incident.
Moreover, we are glad that Dana made things right for you. She just did what our staff was taught and that is to strive to create a positive human connection with our customers. We are really happy that you experienced just that.
Thanks again for the feedback.
Best regards,
Mark | The CouponPilots Team
Products are great customer service rep …
Products are great customer service rep Pia was very helpful
May 5, 2017
Unprompted review
Reply from CouponPilots
Dear Kelly,
Thanks a lot for the super review! All the team, especially Pia, is so thrilled to read your comment and we are happy that you appreciate the guality of our customer service and the great products we offer!
We are glad that Pia has exceeded your expectations!
Again thanks a lot for posting this nice review. We remain at your disposal for any further requests.
Best regards,
Mark | The CouponPilots Team
I am totally satisfied with coupon …
I am totally satisfied with coupon pilot all the items I recieved were totally of the value.well worth your time
May 4, 2017
Unprompted review
Reply from CouponPilots
Hello Debbie,
Thank you for choosing CouponPilots, and for taking the time to write a review!
We are so glad to hear that you love the items you received. Our company aims to provide a truly unique experience, and Debbie we are sincerely thrilled that we were able to exceed your expectations.
We look forward to serving you more.
Sincerely,
Mark | The CouponPilots Team
I was so happy when I received my first …
I was so happy when I received my first package in the mail. I raced home so I could check it out and it was a box of chocolate bars. Yum, yum! Thank you! I have to say a big Thank You! to Jonathan for keeping me updated on my status and letting me know how long it would take to receive it. Jonathan was very educated in the business and was always there if/when I had questions or concerns. He was great and so were the chocolate bars! Thanks again Jonathan!
Best of luck!
Lynda
May 3, 2017
Unprompted review
Reply from CouponPilots
Hi Lynda,
Thank you for taking the time out and writing us a good review. We are also happy that you enjoyed your box of chocolate bars!
We will make sure your positive comments reach Johnathan and that he gets the recognition he deserves. We appreciate your kind words and we will continue to strive hard to meet your expectations.
We are grateful that our efforts are noticed and look forward to serving you again Lynda.
Kind regards,
Mark | The CouponPilots Team
Coupon Pilot is a great company with …
Coupon Pilot is a great company with lots of great products. Amy is wonderful and gets back to you very quickly with any questions you have.
April 28, 2017
Unprompted review
Reply from CouponPilots
Dear Brenda,
Thanks a lot for the great review! All the team, especially Amy, is very happy to read your comment and we are glad you like our concept and the great products we offer!
We are extremely thrilled about the fact that Amy has met and actually exceeded your expectations!
Again thanks a lot for posting this nice review. We remain at your disposal for any further requests.
Best regards,
Mark | The CouponPilots Team
annoyed beyond belief
They took out a "monthly" payment twice in one day!
April 22, 2017
Unprompted review
Reply from CouponPilots
Hello Michaela,
CouponPilots does not charge twice for no reason at all.
The only reason why this isolated incident happened is because you did sign up twice. As a reminder, the terms and conditions of use of our service clearly state that only 1 account per individual is allowed. Creating multiple accounts is strictly forbidden.
To address this accordingly, I invite you to get in touch with us at support@couponpilots.com. We will resolve this the best way we can.
Thanks in advance for your cooperation.
Regards,
Mark | The CouponPilots Team
In love with this service
In love with this service! It is so worth 9.99 a month!
I saw they had the body shop skin care kit and I claimed it but I received an email I believe an hour or so after, stating that they were sold out! They offered a replacement and sent me a Burt's Bees kit instead! I am excited to receive it!
The customer service is amazing!
April 10, 2017
Unprompted review
Reply from CouponPilots
Dear Anastasiya,
Thank you so much for taking the time to review our services! Your comments mean the world to us as we work really hard to improve our customers' experience day after day.
We are glad to see those efforts pay off when we read reviews like yours. We are very pleased to hear that our staff made your experience pleasant and are looking forward to serve you again soon.
Kindest Regards,
Mark | The CouponPilots Team
I have only positive things to say so …
I have only positive things to say so far. I filled out the info for a free reeces chocolate box. Paid my 99 cent shipping fee. Had to wait to have a paper mailed to me to verify my address, which made me skeptical but it did arrive! Now waiting to receive my box. Anytime I have contacted them I received a prompt reply. Signed up but didn't realize there was a monthly fee of 9.99 and when I questioned it, they answered immediately with an explanation and offer of refund. Can't ask for much more.
April 6, 2017
Unprompted review
Reply from CouponPilots
Hi Shana,
Thank you so very much for the reviewing of our service and teams' efforts. We appreciate the time that you took to let us know that we are doing a great job for you.
We will be sure to pass along your kind words to our workmates as it helps us when we know we have truly made a difference to those we serve each and every day. Thanks again Shana!
Kindest regards,
Mark | The CouponPilots Team
I can't seem to get ahold of anyone …very frustrated
I can't seem to get ahold of anyone email won't work after ordering recesses box, took money and no reply when I try to go on to reply it won't let me either, no contact phone to contact company very frustrated..
April 3, 2017
Unprompted review
Reply from CouponPilots
Hello Linda,
We appreciate your feedback and we are more than happy to resolve your problem quickly so please get in touch with us at support@couponpilots.com or if you want I can even personally take care of your issue. Send me an email at johnathan@couponpilots.com with the details of your order and I will do my best to find the appropriate resolution.
Regards,
Johnathan | The CouponPilots Team
Unauthorized Charges!
I ordered a reeses box that I was under the understanding it was 99 cents.
Only to get a random unauthorized charge of $9.95 after the initial 99 cents was taken. Still have not received anything or heard a response back from them!
No too happy right now!!
April 2, 2017
Unprompted review
Reply from CouponPilots
Hi Amanda,
Thank you for pointing that out! Please get in touch with us via support@couponpilots.com.
We are looking forward to investigate your case Amanda and to take proper actions.
Kindest Regards,
Mark | The CouponPilots Team
Having a lot of trouble getting …
Having a lot of trouble getting anywhere with getting replies. Did the Reeses coupon and now after the credit card info, I get no response from the company. What's going on?
March 29, 2017
Unprompted review
Reply from CouponPilots
Hi,
Thanks for the feedback!
I sincerely apologize for the incident Darlene. Please get in touch with our Customer Service Team at support@couponpilots.com, I can assure you that all requests are responded to at the soonest possible time (you can always expect an answer within less than 24 hours from Monday to Friday, slightly more on weekends). You can also contact me at johnathan@couponpilots.com and I will be happy to personally find a solution to your issue.
Looking forward to hearing back from you and resolving your problem.
Sincerely,
Johnathan | The CouponPilots Team
About my order.
Great fast service ! Answered my emails very fast and very polite.Emily and Dana are fantastic they made me feel satisfied and explained in great detail. I am waiting for my Chocolates. Thank you!
February 11, 2017
Unprompted review
Reply from CouponPilots
Dear Daniel,
Thank you so much for your kind words, we will make sure to forward your message to Emily and Dana,
We are so pleased that you fully enjoyed our concept and our services.
Again, a huge thank you for your review and the 5 stars rate!
Have a nice day, and see you soon for more awesome deals.
Yours sincerely,
Olivier
CouponPilots Customer Service
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