I spoke with a nice lady and she was knowledgeable about the situation I was being faced with. However the company continued monthly deduction out of my acct., is wrong. I used this svc 1 time and i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I canceled this service just a day after I initially signed up before the trial period. Well comes the time they charge me so I went in and logged in and it showed that I wasn’t canceled yet and whic... See more
Company replied
I received great customer service from Jomarie and Helen. They were able to help assist me with my account cancellation, and tried to make things right by offering more services. I denied the addition... See more
Company replied
Stephanie was AMAZING! She helped me solve my problem quickly and was very kind. Not only did she explain why the issue occured, she also resolved it. We unfortunately got disconnected and she even ca... See more
Company replied
Company details
- #78 of 83 best companies in Legal Services
Information provided by various external sources
Courtcasefinder.com is an Electronic Court Case Retrieval Service. We gather our data from Federal, State and County Court Houses and bring it right to your fingertips
Contact info
02199, Boston, United States
- courtcasefinder.com
4.1
Great
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Courtcasefinder
Hello Kelly,
Thank you for your kind words! We're glad you had a positive experience with our customer service team. Providing respectful and helpful support is very important to us, and we truly appreciate you taking the time to share your feedback. We count ourselves lucky for customers like you.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Great company to get documents!
I believe the person who helped me was Joy, but she was so helpful. I had logging in problems and she walked me right through it.
I was able to download what I needed. Very and and helpful.
June 16, 2026
Reply from Courtcasefinder
Hello Nora,
Thank you for your feedback! We're delighted you had a positive experience. We're glad Joy was able to help you resolve the login issues and get the documents you needed quickly. We'll pass along your review to Joy.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Website is misleading, possibly fraudulent.
This website did a 'free search' and claimed to find information. I paid the initial amount to access it and no information had been found. Completely falsified "found data" report to convince you to buy in when it actually found nothing. In addition it states you will get an email with a link to a cancellation optioin. That email never arrives. Everything abou this website was misleading.
I was able to find a phone number where the automated system said "transferring to an agent" which turned out to be an AI. There has been no information that was paid for provided nor ability to contact anyone otherwise,
June 16, 2026
Unprompted review
Reply from Courtcasefinder
Hello Ed,
Thank you for taking the time to share your feedback. We sincerely regret to learn that your experience did not meet your expectations.
We understand your concerns regarding the search results, the information provided during the signup process, and the difficulties you encountered when attempting to manage your account and contact support. Providing a transparent and reliable service is important to us, and we take feedback such as yours seriously.
After reviewing our records, we were unable to locate an account associated with the name provided in your review. To allow us to investigate your concerns thoroughly, we kindly ask that you contact our support team and provide the email address, phone number, or transaction details linked to your account.
For further assistance, please reply with your account details through the following support link: askcourtcasefinder@courtcasefinder.com. Once we receive this information, we will be happy to review the matter further and address any outstanding concerns.
Thank you for bringing this to our attention. We look forward to the opportunity to assist you and resolve your concerns.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Avoid them! Please refund!
I did a search to get a couple of docs and paid a small fee for them ($1.99). These docs turned out to be useless to me. I have not used their service since.
They tacked on a 7-day trial, which apparently, unbeknownst to me, turned into a recurring subscription. Their Order Summary says "1-Week Unlimited Access..." not "trial" or "subscription".
They then charged my card for $24.99.
I contacted them as soon as I saw the charge on my card and explained I never intended to subcribe. Their support has refused to provide a refund, hiding behind an e-mail sent after the fact (which I had not seen) and some fine print.
This kind of behaviour seems scummy to me.
[Order# PP0HM54497YC337710S ]
May 28, 2026
Unprompted review
Reply from Courtcasefinder
Hello Amanda,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the subscription and billing process. Our trial offer and the associated membership terms, including any recurring charges, are disclosed during sign-up and are also outlined in the welcome email sent upon enrollment. We recognize that these details can sometimes be missed, and we understand how this situation may have been frustrating.
After reviewing our records, we were unable to locate an account using the name provided in your review. To assist further, please reply with additional details linked to your account, such as the email address used during registration, transaction information, or any relevant reference numbers. Once we receive this information, we will be happy to investigate your concerns more thoroughly and review the matter with you.
We appreciate your feedback and look forward to hearing from you so we can provide further assistance.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I couldn’t find neither case that I was…
I couldn’t find neither case that I was looking up and I had three of them.
June 9, 2026
Reply from Courtcasefinder
Hello Catherine,
Thank you for sharing your feedback. We are sorry to hear that you were unable to locate the cases you were searching for.
Search results can vary depending on the availability and completeness of public records, as not all records are accessible through a single database. We understand how disappointing it can be when the information you need is not found.
After reviewing the account, we can confirm that one of our agents has already processed a refund for your purchase. Please allow 3–5 business days for the refunded amount to be reflected in your account, depending on your financial institution's processing times.
We appreciate your feedback and the opportunity to address your concerns. If you have any additional questions or require further assistance, please do not hesitate to contact our support team.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Charged me even tho I sent three…
Charged me even tho I sent three cancelling request before the seven day free trial.
June 9, 2026
Reply from Courtcasefinder
Hi Dontre,
We sincerely apologize for the inconvenience caused by the delay in our response. Please be informed that due to a higher-than-usual volume of inquiries, your cancellation request was not processed in time, resulting in the monthly charge being billed today, June 9, 2026. I can confirm that your account has been canceled and refunded. Please expect the funds to reflect in 3 to 5 business days.
Is there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I used this site ONCE and cancelled my…
I used this site ONCE and cancelled my subscription immediately. Yet for MONTHS, I've been charged $24.99, and I CANNOT log in anymore, even though my email address has not changed. This site is highly suspicious. I've contacted support, and now I am leaving this review. I need someone to cancel this subscription, or I am going to look into my options to get it handled at a higher level. Please help. This isn't right. And it's very, very suspicious in a fraudulent way.
June 9, 2026
Unprompted review
Reply from Courtcasefinder
Hello Samantha,
Thank you for bringing your concerns to our attention. We are sorry to hear about your experience and understand your frustration regarding the recurring charges and difficulties accessing your account.
We take billing and account access concerns very seriously. Upon review, we were unable to locate an account associated with the name provided in your review. To assist you further and investigate this matter thoroughly, we kindly ask that you contact our support team and provide additional details linked to the account, such as the email address used for registration, billing information, or any transaction references available.
Once we receive this information, we will be able to locate the account, review the subscription and billing history, and work toward a prompt resolution of your concerns.
We appreciate the opportunity to address this matter and look forward to assisting you further.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Stephanie was AMAZING
Stephanie was AMAZING! She helped me solve my problem quickly and was very kind. Not only did she explain why the issue occured, she also resolved it. We unfortunately got disconnected and she even called me back! I wish there were more people like her in the world. Very informative, excellent customer service, pleasant personality. She deserves recognition for her work today
June 5, 2026
Reply from Courtcasefinder
Hello Tomesha,
Thank you so much for your wonderful feedback! We're thrilled about your exceptional experience with Stephanie. It's great to know that she was able to quickly resolve your issue, clearly explain what happened, and go the extra mile by calling you back after the disconnection. We'll pass along your wonderful review. She'll be pleased to hear it.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Eric,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you found our agent to be calm, professional, and courteous throughout your interaction. Providing exceptional customer service and ensuring a positive support experience are among our highest priorities, so your kind feedback is greatly appreciated.
Thank you for your trust and support. We look forward to assisting you again should you need any help in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Dexter did a great job! 100%
Dexter was very helpful, took care of my issue very efficiently and was very nice. He was able to solve my problem 100%.
May 23, 2026
Reply from Courtcasefinder
Hello Deanna,
Thank you for your review! We're delighted Dexter provided such helpful, efficient, and friendly service. We'll pass along your feedback. Dexter will be happy to hear it.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Melissa,
Thank you for sharing your feedback! We're thrilled you appreciate the app.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Guy,
Thank you for your kind words! We're pleased you received a cordial and timely response.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Brian,
Thank you for your review! We're glad you found our service helpful and had a good experience. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
The gentleman was so patient with me…
The gentleman was so patient with me and taught me steps to get what I wanted. Thank you
May 27, 2026
Reply from Courtcasefinder
Hello Janet,
Thank you very much for your wonderful 5-star review. We’re delighted to hear that our representative was patient and able to guide you through the steps needed to achieve what you wanted. Providing clear and supportive assistance is very important to us, and your kind feedback is truly appreciated.
If you ever require any further assistance, please do not hesitate to reach out to us. We’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Did everything I needed then to do and…
Did everything I needed then to do and with no distress. I’m happy
May 27, 2026
Reply from Courtcasefinder
Hello Ashlyn,
Thank you very much for your 5-star review. We’re pleased to hear that everything was completed according to your needs and without any distress. Providing a smooth and positive experience is very important to us, and we truly appreciate your kind feedback and support.
If you ever require any further assistance, please do not hesitate to reach out to us. We’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
The agent was very professional and was…
The agent was very professional and was able to solve my issue right away.
May 26, 2026
Reply from Courtcasefinder
Hi Dionne,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
She listened to my concerns and…
She listened to my concerns and addressed the issue at hand. Fast and efficient service. Thank you!
May 25, 2026
Reply from Courtcasefinder
Hello Noa,
Thank you very much for your 5-star review and for sharing your experience with us. We are pleased to hear that your concerns were carefully addressed and that you found the service fast and efficient.
Your feedback is greatly appreciated, and we are grateful for the opportunity to assist you. Please do not hesitate to reach out if we can be of any further help in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
What matter the most
Providing excellent customer service and ensuring that services benefit customers.
May 23, 2026
Reply from Courtcasefinder
Hello Frances,
Thank you very much for your 5-star review and thoughtful feedback. We truly believe that providing excellent customer service and delivering services that genuinely benefit our customers are what matter most.
Your support and recognition mean a great deal to us, and we look forward to continuing to serve you in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
This is a scam read all the fine print.
So looked up something for church on line and went to this website and ordered $1.99 report and got scammed into being signed up for a monthly fee, I did not want and once it showed up on pay pal account immediately contact Stephanie at 800 number. She was accomidating and canceled the unauthorized subscription and refunded the stolen funds. Thank you Stephanie and I will NEVER use this website again.
May 22, 2026
Reply from Courtcasefinder
Hello Lesley,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and misunderstanding regarding the subscription. We’re glad Stephanie was able to assist you promptly by cancelling the subscription and processing your refund.
We appreciate your comments, as they help us improve both our service and the clarity of our offers. Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Customer service was on point
Customer service was on point. Quick response and turn around time. Thank you!
May 5, 2026
Reply from Courtcasefinder
Hello Alicia,
Thank you very much for your 5-star review. We truly appreciate your kind feedback and are pleased to hear that you were satisfied with our customer service, response time, and turnaround time.
Your support means a great deal to us, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
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