I spoke with a nice lady and she was knowledgeable about the situation I was being faced with. However the company continued monthly deduction out of my acct., is wrong. I used this svc 1 time and i... See more
Company replied
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Review summary
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I canceled this service just a day after I initially signed up before the trial period. Well comes the time they charge me so I went in and logged in and it showed that I wasn’t canceled yet and whic... See more
Company replied
I received great customer service from Jomarie and Helen. They were able to help assist me with my account cancellation, and tried to make things right by offering more services. I denied the addition... See more
Company replied
Stephanie was AMAZING! She helped me solve my problem quickly and was very kind. Not only did she explain why the issue occured, she also resolved it. We unfortunately got disconnected and she even ca... See more
Company replied
Company details
- #79 of 83 best companies in Legal Services
Information provided by various external sources
Courtcasefinder.com is an Electronic Court Case Retrieval Service. We gather our data from Federal, State and County Court Houses and bring it right to your fingertips
Contact info
02199, Boston, United States
- courtcasefinder.com
4.1
Great
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancellation request
The issue I had was resolved immediately, I was impressed with the customer representative that helped me cancel my subscription. Thanks!
May 15, 2026
Reply from Courtcasefinder
Hello Alexander,
Thank you for your 5-star feedback. We’re glad your concern was resolved promptly and that our customer representative assisted you with your subscription cancellation.
We appreciate you taking the time to share your experience. If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Sincerely,
Meliza
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I know the individual has a warrant…
I know the individual has a warrant outside of their home state. report did not show it. that was the detail I needed that was not provided.
also your pricing is not clear and worded to obfuscate
May 13, 2026
Reply from Courtcasefinder
Hello Christopher,
Thank you for sharing your feedback. We sincerely apologize that the report did not include the warrant information you were specifically searching for. While our system gathers data from a wide range of available sources, there may unfortunately be instances where certain records, including out-of-state warrant information, are unavailable or not fully reported within our database at the time of the search.
We also appreciate your comments regarding our pricing and subscription terms. We understand the importance of clear and transparent billing information, and your feedback will be shared with our team as we continuously work to improve the customer experience and make our terms easier to understand.
Nonetheless, we have issued a refund of $1.99. Please expect the funds to reflect in 3 to 5 business days.
We regret that your experience did not meet expectations and appreciate you taking the time to provide your feedback.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I want my money refunded I signed up…
I want my money refunded I signed up for a one-time deal not for a subscription. And your app sucks it didn't even give me the court case that I was looking for gave me whatever they felt like giving me.
May 14, 2026
Reply from Courtcasefinder
Hello Anthonu,
We sincerely apologize for the frustration and inconvenience you experienced while using our service.
Kindlyt note that we offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.99 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We also regret that the platform did not return the court case information you were searching for. Please be advised that our information is compiled from publicly available sources, including courthouses, white pages, vital records, and social networks. While we strive for the highest level of accuracy, variations in public records may result in occasional discrepancies.
After reviewing your account, we can confirm that your refund has already been processed by one of our support agents. Please allow approximately 3–5 business days for the refunded amount to appear in your account, depending on your bank or payment provider’s processing times.
Thank you for bringing your concerns to our attention. We value your feedback and appreciate the opportunity to address this matter.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I understand every company has rules…
I understand every company has rules about refunds but she understood that 24.99 is a lot of money to me and that I had not authorized the transaction and was able to quickly solve the problem.She did a great job without having to put me on hold but a few seconds so thank you
May 13, 2026
Reply from Courtcasefinder
Hi Darlene,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have a great rest of the week, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I should not have been charged in the…
I should not have been charged in the first place
I was difficult to find a phone number to call
May 11, 2026
Reply from Courtcasefinder
Hi Wilma,
We're sorry to hear that you had a hard time finding our phone number. Rest assured, we will do our best to improve our services make things more transparent. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I called to Cancel the Free trail…
I called to Cancel the Free trail Officer. Was met with Dexter who was very helpful and understanding.
The most important is he listened and processed my request.
May 8, 2026
Reply from Courtcasefinder
Dear Lorraine,
Thank you for taking the time to share your experience and for your 5-star review.
We are pleased to hear that Dexter provided you with helpful and understanding support during your call to cancel your free trial offer. Delivering attentive and professional customer service is extremely important to us, and we are glad that Dexter listened carefully and processed your request efficiently.
Your feedback is greatly appreciated, and we will be sure to pass your kind comments on to Dexter and the team.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Excellent Customer Service
I canceled prior to the end of the trial and was still charged. I emailed customer service and received a response the same day with the reason for the error and a resolution. I received a refund the next day. Excellent customer service!
May 5, 2026
Reply from Courtcasefinder
Hi Ann,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I understand that there is that 7 day…
I understand that there is that 7 day trial and I messed that up, but right now with me not having a job and trying to get another job, I only used the background check to run a background on me, I totally forgot. The girl I spoke with was so understanding and empathetic she refunded my monthly payment and cancelled the subscription. Thank You for understanding.
May 5, 2026
Reply from Courtcasefinder
Hello Cynthia,
Thank you very much for your kind review and for sharing your experience.
We truly appreciate your honesty regarding the trial, and we completely understand how these situations can happen—especially during a busy and challenging time like searching for a new job. We’re glad to hear that our support agent was able to assist you with understanding and empathy, and that your refund and cancellation were handled to your satisfaction.
Your feedback means a great deal to us, and we’re pleased we could provide a positive resolution. We wish you all the very best in your job search and future endeavors.
If you ever need assistance again, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Jomarie was very helpful
Jomarie was very helpful. She listened to my concern, was respectful and resolved my issue.
May 1, 2026
Reply from Courtcasefinder
Hi Izamart,
Thank you so much for your kind words! We’re delighted to hear that Jomarie was able to assist you so effectively. Providing respectful, attentive service is something we truly value, and it’s great to know your issue was resolved. We’ll be sure to share your feedback with her—she’ll really appreciate it!
Best,
Bianca
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Customer service was very responsive
Customer service was very responsive, courteous and respectful. Resolved my issue timely.
April 30, 2026
Reply from Courtcasefinder
Hello Joseph,
Thank you for your kind 5-star review. We’re very pleased to hear that you found our customer service responsive, courteous, and respectful, and that your issue was resolved in a timely manner.
Your feedback is greatly appreciated, and we look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Though you did not have the info I am…
Though you did not have the info I am looking for, I don't think it was your fault.
April 30, 2026
Reply from Courtcasefinder
Hello Cheryl,
Thank you for taking the time to share your feedback with us. While we’re sorry that we weren’t able to provide the specific information you were looking for, we truly appreciate your understanding.
Your comments are valuable and help us identify areas where we can improve our knowledge and support. If there’s anything further we can assist you with, please don’t hesitate to reach out—we’d be happy to help.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
scam
Used this service to try and find my adoption records, didn't find it, had to do so myself. Turns out they hide a $25 recurring subscription in a checkbox and refuse to refund it even if you don't use the site afterwards. Avoid like the plague.
March 28, 2026
Unprompted review
Reply from Courtcasefinder
Hi Robert,
I appreciate your review and I'm sorry for the confusion. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://courtcasefinder.com/terms.
As a courtesy, since I do not see any usage after the rebill, I have processed a refund of $24.99. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Reply from Courtcasefinder
Hello Mandy,
Thank you very much for your 5-star review. We are delighted to hear that you had an excellent experience with our customer service.
Your feedback is greatly appreciated and serves as a strong motivation for our team to continue delivering the highest level of support to all our customers.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Stop paying for stuff you can do yourself for free
they charge $24.99 a month for something you can do for free on your own just by going to public records searches they're representative told me that they collect the information from public records which are accessible to anyone free of charge
April 1, 2026
Unprompted review
Reply from Courtcasefinder
Hello Casandra,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
We understand your concerns regarding the value of our service. While much of the information we provide is sourced from publicly available records, our platform is designed to save customers time and effort by gathering, organizing, and presenting this data in a convenient and easy-to-use format. Additionally, we aim to offer a streamlined experience that eliminates the need to search across multiple sources independently.
Additionally, upon checking your account, we attempted to process the monthly membership renewal several times; however, the charges were declined. As a result, your account has been placed in a "Canceled" status, and your access expired on 04/18/2026.
If you would like assistance with deactivating your login or confirming your unsubscribe request, please feel free to reach out to us via chat, phone, or email. Our team will be more than happy to assist you.
We appreciate your feedback and the opportunity to address your concerns.
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Excellent Representative
Dexter was polite, knowledgeable and helpful. He was, most importantly, professional and kind. It was a pleasure to work with him.
April 24, 2026
Reply from Courtcasefinder
Hello Sharon,
Thank you very much for your excellent 5-star review. We are truly pleased to hear about your positive experience.
Your kind feedback about Dexter is greatly appreciated. We’re delighted to know that his politeness, knowledge, and professionalism made your interaction both helpful and enjoyable. It’s especially rewarding to hear that his kindness left such a strong impression.
We will be sure to share your comments with him. Thank you again for your support, and we look forward to assisting you in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
The service was great because the…
The service was great because the customer service coordinator was very polite and professional. Liz was very patient.
April 24, 2026
Reply from Courtcasefinder
Hello Audrey,
Thank you very much for taking the time to share your 5-star review. We are delighted to hear that you had a positive experience with our service.
Your kind words regarding our customer service coordinator are greatly appreciated. We are especially pleased to know that Liz’s professionalism and patience made a meaningful difference during your interaction.
We truly value your feedback and look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Very helpful and made the cancellation…
Very helpful and made the cancellation process very easy
April 23, 2026
Reply from Courtcasefinder
Hi Nate,
Thank you for taking the time to give us a review. We're happy you're pleased with how easy it was to cancel. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
I spoke with a nice lady and she was…
I spoke with a nice lady and she was knowledgeable about the situation I was being faced with. However the company continued monthly deduction out of my acct., is wrong. I used this svc 1 time and immediately cancelled it. This company doesn’t show up on subscriptions so I could not find them to make a second cancellation. I feel it’s a scam and feel bad for the call center that has to handle all the calls about their fraudulence.
April 22, 2026
Reply from Courtcasefinder
Hello Shelly,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind comments regarding our representative and are pleased to hear that she was able to assist you in a knowledgeable and professional manner.
We sincerely regret to learn about your experience with the continued monthly deductions from your account. Please accept our apologies for any inconvenience and concern this has caused. What you have described does not reflect the standard of service we strive to provide, particularly if you had already requested cancellation after a single use.
We would like to inform you that your account has already been refunded by our agent. Kindly allow 3–5 business days for the refund to be reflected in your account, depending on your financial institution.
Thank you once again for bringing this to our attention. We hope to resolve this matter promptly and restore your confidence in our services.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
Thank you for making it so easy for me
April 20, 2026
Reply from Courtcasefinder
Hello Kathleen,
Thank you for your kind feedback and for taking the time to share your experience.
We’re delighted to hear that you found the process easy and straightforward. Providing a smooth and hassle-free experience is always our goal, so it’s great to know we met your expectations.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
The actual person I spoke to was nice
The actual person I spoke to was nice. I think his name was Dexter. But the AI bought that answers at first really sucks. I was trying to respond to it and it would hang up on me because it didn’t hear me. But yeah, the real person I spoke to quickly and efficiently helped me get my account canceled. And he was very nice.
April 19, 2026
Reply from Courtcasefinder
Hello Kalea,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that Dexter was able to assist you promptly and efficiently, and that your interaction with him was a positive one. We will be sure to pass along your kind words.
At the same time, we sincerely apologize for the frustration you experienced with our AI system at the start of your interaction. Your feedback regarding the difficulty in responding and the disconnection issue is greatly appreciated, and we are actively working to improve the reliability and responsiveness of this service.
Thank you again for your valuable feedback. It helps us continue to enhance our customer experience.
Have a good one!
Sincerely,
Thamya
Voice of Customer Specialist
www.courtcasefinder.com
+1 833-922-2315
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