Creative.Lighting Reviews 318

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the products, noting discrepancies between advertised appearances and actual items, such as incorrect sizes, colors, and configurations. Consumers frequently reported issues with product quality, describing items as cheap, flimsy, and prone to malfunction, with some products not holding a charge as advertised or arriving broken. Some people were dissatisfied with the delivery service, citing slow shipping times, missing packages, and items being left unattended. Reviewers also encountered problems with customer service, including unhelpful responses, difficulties in obtaining refunds for unreceived items, and a lack of accountability for delivery issues. Conversely, a small portion of people were satisfied with the products, finding them stylish, easy to install, and providing good lighting effects, while also praising the fast shipping and responsive customer service in some instances.

What people talk about most

Product

Users describe ambiguous interactions with product quality. Many customers express significant... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed significant disappointment, citing... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers experienced incredibly fast... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant... See more

Based on these reviews

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 1 out of 5 stars

Total scam. I had a package go missing, they insisted I file a police report, which I did - even though the delivery company should be held accountable for not delivering the package safely. Then af... See more

Rated 1 out of 5 stars

We bought a Cordless Wall Art Light in Black / 40cm. It was easy to mount & looked good on the wall. Unfortunately it takes 4 hrs to charge & lasts only 8 hrs, not the 12-20hrs as advertised! Like m... See more


Company details

  1. Lighting Store
  2. Lighting Consultant
  3. Lighting Manufacturer
  4. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

2.6

Poor

TrustScore 2.5 out of 5

318 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

⚠️ Warning: Scam Experience with Creative.Lighting – Refused Refund After Customs Duty

I ordered a product (Order #CL-129078) from
Creative.Lighting on March 9, 2025, and paid ₹12,600 (~€133.43) using my credit card.

The seller promised to reimburse any customs duty, and later confirmed this via multiple emails. After I paid INR 6,531 (~$78) as custom duty to receive the product and sent them the official receipt, they refused to refund, falsely claiming the receipt wasn't valid.

Their support team (Ebba, Idun) kept delaying and then backtracked completely on their commitment — despite me fulfilling my part.

This is a clear case of false promises and unethical behavior.

📌 I have reported this scam to:

The FTC (Report #185928628)

Shopify for merchant abuse

My bank (ICICI) for a chargeback

⚠️ Please be very careful before making any purchases from this site. The store appears professional but uses deceptive practices and refuses accountability once payment is made.

April 8, 2025
Unprompted review
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Rated 3 out of 5 stars

This Company does not want you to…

This Company does not want you to return items have asked so many times for a return authority and just been given lots of excuses from them. They also had one part of my order returned to them through Australia Post and when I inquired about where my parcel was they had it sent back to me they just play games with people. First two items arrived quickly only for the third to take a month or more to be sorted out and return it through Australia post with packaging damaged so I have not opened these parcels as return policy is they have to be retuned in original packaging and authority has to be given to be able to return them which they don’t give you so they are not a trustful company to deal with would advise everyone to stay away from them as they treat you like an inconvenience once they have your money you won’t get a return if not satisfied with the product and there constant demands to give you the run around for months is disgusting.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Poor and i have ordered 3 periodic…

Poor and i have ordered 3 periodic tabelseach one afret the other because the came with scratches and you cant read the names of the elements because the elements self is on rhe wrong place and over the writing.I got it from my parents as a really special gilf and now i feel sad because if the quality.You dont get what you pay for.😡

April 8, 2025
Unprompted review
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Rated 5 out of 5 stars

The Christmas candle is a great…

The Christmas candle is a great alternative to real candles. I love that it can hang on the tree, makes my tree so . The only issue was that my package was slightly dented on arrival, but the product itself was fine. Works great in my room, I’m happy with my purchase.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

I needed a portable camping lamp

I needed a portable camping lamp, and this store had a few interesting items. The battery lasts a long time, and it’s compact enough to fit in my backpack. The only improvement I’d suggest is making the power button a little more tactile, it’s hard to find in the dark.

May 31, 2024
Unprompted review
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Rated 5 out of 5 stars

I ordered the Periodic Table Light as a…

I ordered the Periodic Table Light as a gift for my nephew, and he absolutely loves it. The fact that it includes real elements makes it such a unique item.It looks beautiful when lighing up. The only thing I’d say is the delivery is a little slow, but it’s not a major issue. Overall, very happy with the purchase and will be checking out other products from this store soon.

April 3, 2024
Rated 1 out of 5 stars

They are a fraude

They are a fraude. It's a chinese company of dropshipping, not a swedish company that produces goods. They buy they products from Aliexpress ans sell them 5 times the price. All 5 stars reviews are fake ones. Just report this website to your athorities.

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

I bought solar lights and unfortunately…

I bought solar lights and unfortunately they don’t work.Asked for return with pre paid postage they refused told me to pay for it and send it back to China!!!Those lights are made of plastic and looking super cheap.There is nothing Swedish in this company and their products.

March 22, 2025
Unprompted review

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