Creative.Lighting Reviews 

277
•
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were let down by their experience overall. Customers frequently reported that the products were of extremely poor quality, felt cheap, and looked nothing like the items advertised online. Furthermore, people experienced frustrating delivery delays and struggled to obtain meaningful assistance from unhelpful automated customer service representatives. Though most feedback was critical, some reviewers were happy with the nice minimal design and simple setup of certain items. A few other people also felt that the products looked good on the wall and were easy to mount. However, widespread concerns about defective merchandise and difficult return processes remained prominent across experiences.

What people talk about most

Product

Customers had negative experiences with product quality, expressing deep disappointment over receiving items... See more

Quality

Users describe profound dissatisfaction regarding product quality, noting that items often arrive defective,... See more

Order

Reviewers mention negative feedback about order experiences, highlighting delayed shipments and missing items... See more

Price

People report negative experiences with price, strongly agreeing that the items are vastly overpriced for the... See more

Customer service

Consumers find customer service to be negative, highlighting endless loops with automated bots and a complete... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 2 out of 5 stars

The lights that I received did not match the ones advertised on the web. The stand was smaller and not very practical. The solar panels are about half size advertised. When I complained I was asked to... See more

Rated 2 out of 5 stars

I bought a lamp but it arrived a couple of months after purchase. It told me that it would be here after about 14 days, but that definitely wasn't the case. Product was fine, but i would definitely p... See more


Company details

  1. Lighting Store
  2. also in
  3. Lighting Consultant
  4. Lighting Manufacturer
  5. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

1.7

Bad

TrustScore 1.5 out of 5

277 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.7

All reviews

(277)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

Predatory vendor

They refused to cancel my order after I had just placed it, you can buy their crap on Amazon for a tenth of the price. Then when I wanted to return it they insisted I ship it back to China with a tracking number that costs 89$. It’s a predatory vendor. Stay away

April 25, 2025
Unprompted review
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Rated 1 out of 5 stars

⚠️ Warning: Scam Experience with Creative.Lighting – Refused Refund After Customs Duty

I ordered a product (Order #CL-129078) from
Creative.Lighting on March 9, 2025, and paid ₹12,600 (~€133.43) using my credit card.

The seller promised to reimburse any customs duty, and later confirmed this via multiple emails. After I paid INR 6,531 (~$78) as custom duty to receive the product and sent them the official receipt, they refused to refund, falsely claiming the receipt wasn't valid.

Their support team (Ebba, Idun) kept delaying and then backtracked completely on their commitment — despite me fulfilling my part.

This is a clear case of false promises and unethical behavior.

📌 I have reported this scam to:

The FTC (Report #185928628)

Shopify for merchant abuse

My bank (ICICI) for a chargeback

⚠️ Please be very careful before making any purchases from this site. The store appears professional but uses deceptive practices and refuses accountability once payment is made.

April 8, 2025
Unprompted review
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Rated 3 out of 5 stars

This Company does not want you to…

This Company does not want you to return items have asked so many times for a return authority and just been given lots of excuses from them. They also had one part of my order returned to them through Australia Post and when I inquired about where my parcel was they had it sent back to me they just play games with people. First two items arrived quickly only for the third to take a month or more to be sorted out and return it through Australia post with packaging damaged so I have not opened these parcels as return policy is they have to be retuned in original packaging and authority has to be given to be able to return them which they don’t give you so they are not a trustful company to deal with would advise everyone to stay away from them as they treat you like an inconvenience once they have your money you won’t get a return if not satisfied with the product and there constant demands to give you the run around for months is disgusting.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Poor and i have ordered 3 periodic…

Poor and i have ordered 3 periodic tabelseach one afret the other because the came with scratches and you cant read the names of the elements because the elements self is on rhe wrong place and over the writing.I got it from my parents as a really special gilf and now i feel sad because if the quality.You dont get what you pay for.😡

April 8, 2025
Unprompted review
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Rated 5 out of 5 stars

The Christmas candle is a great…

The Christmas candle is a great alternative to real candles. I love that it can hang on the tree, makes my tree so . The only issue was that my package was slightly dented on arrival, but the product itself was fine. Works great in my room, I’m happy with my purchase.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

I needed a portable camping lamp

I needed a portable camping lamp, and this store had a few interesting items. The battery lasts a long time, and it’s compact enough to fit in my backpack. The only improvement I’d suggest is making the power button a little more tactile, it’s hard to find in the dark.

May 31, 2024
Unprompted review

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