CS Connolly ltd Reviews 108

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, highlighting the staff's professionalism, knowledge, and helpfulness. Many people appreciate the clear communication, prompt responses, and the team's ability to explain everything thoroughly, making them feel well-informed and at ease. Consumers frequently mention the staff going above and beyond, even when unexpected issues arise, ensuring jobs are completed efficiently and to a high standard. Reviewers also note the tidy work and the practical advice offered, leading to a smooth and positive experience for various heating and plumbing needs.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, knowledge, and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff's efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Third time CS Connolly Ltd has carried out a boiler service and gas safety checks for me. Chris is really friendly and makes time to offer helpful advice. His rates remain very competitive and he phon... See more

Rated 5 out of 5 stars

We've used Chris a few times now for our annual gas boiler service and repairs. We had a problem with our kitchen sink plumbing recently and he dealt with that as well. As usual he was quick to respo... See more

Rated 5 out of 5 stars

Easy to arrange a boiler service via Chris's website. He got in touch very promptly, made the arrangements, communicated clearly, turned up when he said he would, did the job well, left everything nea... See more

Rated 5 out of 5 stars

Chris has serviced our boilers / provided gas safety certificates for a few years now. He is friendly, completely trustworthy, reliable and his pricing is super competitive We highly recommend CS Conn... See more


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Installation Service
  4. Heating Contractor
  5. Boiler and Heating Service
  6. Repair Service

Written by the company

CS Connolly Ltd is a family focused local gas and central heating business, Chris has over 17 years industry experience with British Gas plus additional time served with a large competitor. Having worked for larger companies, Chris felt his clients deserved a more personal, professional and reliable service. Now more than ever with the cost of living, customers are looking for high standards at a more competitive rate. One of our main objectives is to have our customers at heart on every job regardless of how big or small. We will always attempt to repair before having to advise on replacement. First class customer service, safety and high quality workmanship is at the forefront of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

108 reviews

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Rated 5 out of 5 stars

Boiler repair & service

I contacted Chris when pipes to/from our boiler were leaking which came through the ceiling soaking the room below. He managed to squeeze us in & do a temporary fix until he could return. On returning he not only fixed the issue but made a few adjustments so it hopefully shouldn’t happen again & also gave the boiler a service.
Chris was professional yet friendly and explained everything, it’s difficult finding trustworthy tradespeople but Chris certainly is & would definitely recommend him. Wouldn’t hesitate on using again in the future, thanks again

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Gave a warranty on paper

He came on time quoted us then came on time to undertake the work. The work proved to be bigger than expected due to previous bad workmanship. He informed us giving us options.
At all times he communicated well and undertook the job on time and to a very high standard.
I am recommending him to friends and family.
Joe Kelly

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler service

Used Chris this week to service our boiler and would highly recommend him. Chris replied immediately to my initial enquiry and quickly got me booked in for a convenient date. He arrived on time and was polite, friendly and professional. The work was carried out to a high standard at a competitive price. Will definitely use Chris again.

November 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Had Chris and his colleague replace…

Had Chris and his colleague replace boiler in loft. They did a great job and were very tidy and polite. He called before he arrived on time. Would use him again explained how to use everything. Good workmen are hard to find.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

CS Connolly Heating

I have used Chris several times now and would highly recommend him to everyone. Very professional, very careful not to make any mess and will certainly use him again

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Already had Chris in to do a boiler service , arranged for him to come back and fit a radiator , great tradesman , very knowledgable , reliable and honest , very tidy , went over on his estimated time but just charged us what he had quoted previous , top bloke , will definitely use again .

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Chris was great throughout the process from first booking in the job, calling in advance of arriving and explaining what he was doing throughout the boiler service while also making recommendations to get the best results from our boiler.

November 13, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Chris came to complete a boiler service today. He rang before he arrived to give me warning, as promised, and was polite and friendly. The job was completed thoroughly with some great advice and very well priced. Would highly recommend and will definitely use his services again in the future.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend

Chris arranged an appointment to suit our work schedules for a boiler service. He was very efficient and thorough, resolved some issues we were having with the central heating while he was here too. Very professional and we'll definitely use him again.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Chris is one of those tradesmen who takes pride in what he does, really knows his stuff, and does not over charge. We’ll use you going forwards. Thanks :)

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Chris came out to service our boiler before winter, identified a fault and dealt with the boiler manufacturer on our behalf. A replacement part was then fitted by the boiler manufacturer under warranty, Chris returned to complete the service and also sorted out a cold radiator problem at the same time.
On time, knowledgeable and helpful and just such a pleasant guy! I can’t rate CS Connolly Ltd highly enough.

September 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Friendly, professional & informative

Chris was very friendly & professional from the very first contact, through the pre-quote stage and installation of my new boiler system.
Chris explained thoroughly what was required and kept me informed at all stages.
The instal was carried out on time and the house was left tidy.
Very professional job and I would recommend Chris for any future work.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL FRIENDLY SERVICE

Our balanced flue gas fire had not been used since late Winter until we used it a few days ago. Within 15 minutes my wife had a headache and my chest was affected by fumes.

I contacted Chris, who was away on holiday. He gave me instructions to switch the fire off and promised to attend on his return from holiday

Chris came today, carried out a full test of the fire and found it has developed an irreparable fault, resulting in carbon monoxide escaping into the room.

Chris has capped off the fire and given us extremely helpful advice on claiming under the fire's 7-year guarantee. He followed this up within the hour with a full written report.

Exceptional service from such a nice guy. Cannot recommend him highly enough.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

New boiler

Chris recently installed a new combi boiler in our house. Very professional and excellent communication from start to finish.

July 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Heated Towel Rail Installation

I first contacted CS Connolly to see if they fitted heated towel rails for my parents in Edinburgh. I got a quick response back from Nicola, and then Chris. Communication was excellent from start to finish and Chris kept my parents in the loop the whole day. The job had some compilations and Chris dealt with these and tackled them all and completed the job. Chris went above and beyond what we had asked him to do (and didn't charge extra for this), he left the property in the same way he found it and was genuinely a really pleasant guy with an abundance of knowledge. I would not hesitate to recommend Chris, and his number is now in my phone for any future work needed. Tracy

May 18, 2023
Unprompted review

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