Cube Controls Reviews 378

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very easy purchase dispatched super quick. Think should say about import duties to be add by courier which was no problem but could do with saying on website. Arrived well packaged in perfect conditio... See more

Rated 5 out of 5 stars

Estoy muy contento con mi volante CSX3 y Mercedes. Estos productos son de gran calidad y tienen excelente servicio de garantía. I am very happy with my steering wheel Cube Control CSX3 and Mercedes... See more

Rated 5 out of 5 stars

Excellent customer service. I bought my F-Pro second hand and yet they assisted me with troubleshooting the rim. Despite me fixing the rim myself, they were instrumental in helping me locate the bro... See more

Rated 5 out of 5 stars

I had a small issue regarding the provided toll for one of the wheels. So I opened a ticket which was easy and straightforward and got a very fast response and uncomplicated solution offered.... See more

Company details

Written by the company

Cube Controls produces high-end steering wheels for sim racing. All the products are hand-made, wisely crafted by a passionate team based in Sardinia, Italy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

378 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wheel Fault

Contacted them about a wheel that had stopped working and they provided excellent support and it was tracked down to the custom USB cable - at which point they asked for our address and sent us a new cable even though when I logged a support ticket I selected that we had purchased the wheel second hand

November 23, 2022
Unprompted review
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Reply from Cube Controls

Hi Steve, it's no biggie! Thanks for your trust and remember us when you will need a new steering wheel :)

Rated 5 out of 5 stars

I bought a F-Pro 2 my best wheel

I bought a F-Pro 2 and by far is the best wheel I have ever had! The only thing that I have to Point out is that it doesn’t connect to my SC2 Pro! Instead it connects to my PC but because of the distance I have to connect it with the usb cable! It doesn’t affect or anything but it would be nice to have it connect to my wheel base

November 21, 2022
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Reply from Cube Controls

Hello Sonia, thank you for your review! We're happy that you're satisfied with your F-PRO :) About the Simucube connectivity, keep in mind that our latest wheel models connect through Bluetooth and not Simucube Wireless modules. This means that they won't connect to the SC2 Pro directly, but need to be connected to the PC via Bluetooth to be recognized by the Truedrive software. Also, if your PC is far from the wheel, we suggest you use a BT dongle (Tp-Link 400 is perfect) to make sure you get the full signal. If you need further info feel free to contact us through our website!

Rated 1 out of 5 stars

Bluetooth does not work on wheel

Bluetooth does not work on wheel. Was upset that it took a while to get and then wanted me to send it in which they said could take up to 4 weeks to repair. For the money I spent they should have sent me a new wheel and have me return the bad one so I would not be without a wheel. Very poor customer service and because of that I would not buy another one or recommend them. Not sure of the exact date.

November 21, 2022
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Reply from Cube Controls

Hello James, we do remember you and we're sorry for the issue you experienced with the steering wheel's Bluetooth connectivity. As we said last time, we would cover the shipping and repair expenses and take care of this gladly, but we do not offer replacement wheels in the meantime. Also, we never said that this process would take up to four weeks: we always use DHL Express Shipping to avoid racers to stay without the wheel for too long and lose progress, and once your wheel arrives we usually repair it within the day and send it back the day after. So it would never take that much time, since you're in the US it would have taken seven working days tops. So I renew the offer we made you back in August: if you want we can organize this pickup and take care of the issue as quickly as possible. Just contact us again through our website!

Rated 5 out of 5 stars

The wheel is great!!

The wheel is great! It's met almost all of my expectations for a high end product(It was missing one tiny screw). Shipping was fast, and the packaging is excellent! I'm thinking about buying another one of their wheels. Good job, Cube Controls!

September 1, 2022
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Reply from Cube Controls

Hello Phil, we're sorry for the mishap with the screw! Thanks for your kindness, and do not hesitate to contact us if you were to need anything at all!

Rated 5 out of 5 stars

What an amazing product

What an amazing product. The quality is top notch and the wheel is absolutely perfect

November 3, 2022
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Reply from Cube Controls

Hi Steven, we really appreciate your review! You're the amazing one :)

Rated 5 out of 5 stars

Love my Cube controls F-PRO wheel!

Love my Cube controls F-PRO wheel... using it with a VRS DD wheelbase and love the wheel altogether BUT mostly how good the bluetooth connection works allowing me to not have a cord attached to the wheel when driving... the battery is nuts... I charged it when received the wheel and it lasts a few weeks before getting into the 30% charge when I charge it again.
Super cool wheel... love it!
I also had to ask tech support a question after I received the wheel and the ease of communication with them was first class too.
Go Cube Controls!

September 2, 2022
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Reply from Cube Controls

Thanks for your nice words Lionel! Be free to contact us again were you to need anything else :)

Rated 4 out of 5 stars

The wheel is very good

The wheel is very good. The only 2 issues I’ve had are the slick grips (which I added hockey stick tape to) and the difficulty in tightening the shifters down so they won’t loosen. The torx tool they provide lacks the ability to get a good grip. I built a special tool to fit between the clutch and shifter in order to tighten properly. Other than that, the wheel is excellent.

August 19, 2022
Rated 3 out of 5 stars

I was expecting a complete Formula Pro…

I was expecting a complete Formula Pro replacement, but I just got a paddle replacement. It is fine, it fixed my problem but I was expecting a full replacement when you buy a 1000€ product.

August 5, 2022
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Reply from Cube Controls

Hi Alejandro, full replacement of a steering wheel is something that occurs quite rarely. When needed, we arrange a pick-up of the product, so we can proceed with a proper investigation and evaluate the problem. In your case, the problem has been fixed in a way that saves time and it's less polluting than the pick-up.

Rated 5 out of 5 stars

Top notch customer support

I bought them one of their F-Pro wheel, and it’s a very very good wheel! Feels great, good feedbacks from the shifters/buttons and it looks cool :)

Still I got some issues with it and the customer service was very quick to react! The following day I reached them out, DHL was at home to pick up my wheel, 2 days later it arrived at their warehouse, 2 days for repairs, then 2 days to arrive back home in a perfect condition!
Andrea is very nice, comprehensive and quick to react! If I have any other issue with my wheel (which I hope not hahaha), I know Cube will take care of it quickly and efficiently

July 21, 2022
Unprompted review
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Reply from Cube Controls

High five from Andrea! Thanks for choosing us 🙏

Rated 5 out of 5 stars

What more could I ask for?

I bought two wheels and both were beyond reproach. They looked and operated perfectly.

July 16, 2022
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Reply from Cube Controls

Thanks for choosing us!

Rated 4 out of 5 stars

Top steering wheel, with small negative points but with professional elementsof the…

I like the feel and feedback of the buttons very much. I expected the steering wheel to be larger in diameter, which I would also like more. Also the rubber / plastic of the handles I did not expect in such a price category of the steering wheels and is slightly disappointing. If you use it for longer than 3 hours, you get pressure marks, which is also not pleasant. What would be desirable is if the brightness of the button lighting could be adjusted. They only ever have one brightness, which is slightly blinding at night. These are my only negative points. Otherwise, everything is absolutely TOP processed, looks great and pleases me every day anew.

July 15, 2022
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Reply from Cube Controls

Thanks for your review! The brightness can be adjusted though: you can regulate it from the side bar on the right of the window of the color customization :) Once again, thanks for you feedback.

Rated 3 out of 5 stars

The F-Pro wheel is great, but not perfect

The wheel is great!

However, it cannot be paired with every quick release. It cannot be mounted to an Accuforce quick release.

Also, the Bluetooth connection is not 100% reliable.

Hence, for me I only use the F-Pro hardwired.

One would not expect to encounter the aforementioned issues for the price paid for the wheel.

July 7, 2022

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