Giani went above and beyond to find us our dream car. We came to see a car we had seen online however, upon arriving at the dealership, we fell in love with another car. Giani arranged for us to test... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Audi Manchester, in particular Murt and Fozz were fantastic. Friendly, attentive, caring and courteous. The ordering of the cars was easy and the financial arrangements were quick and easy. The whole... See more
Company replied
My 3rd Skoda from Sinclair Swansea... delicate circumstances as my last Skoda was involved in an accident leaving me with multiple fractures. Martin Brown sorted everything with minimal effort from my... See more
Company replied
What made my experience outstanding was Emma Purcell. She called back exactly when she said she would and answered all my follow up questions clearly and in a very timely manner. Could absolutely not... See more
Company replied
Company details
Written by the company
At Volkswagen Financial Services UK, we’re all about you. Getting you on the road. Keeping you on the road. And protecting you on the road. With our straightforward finance, servicing, insurance and mobility products, available to customers across the Volkswagen Group in the UK. We’re home to many of the world’s most loved vehicle brands, including Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles and MAN Truck & Bus.
Contact info
Yeomans Drive, MK14 5LR, Blakelands, United Kingdom
- customerservices@vwfs.co.uk
- customer.vwfs.co.uk
4.3
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once you can get through service is…
Once you can get through service is usually fairy good BUT expect a lengthy wait to get to speak to someone
June 25, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Sorted out PCP for car quickly and…
Sorted out PCP for car quickly and paperwork was done quickly too.
July 6, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
We were welcome at the door offered…
We were welcome at the door offered coffee were not pushed or hassled allowed to take our time the sales person was not pushy it was an enjoyable experience
July 1, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Peace of mind
Kalpesh put me at ease with a number of concerns I had before going through with the process of getting my first car.
From having a test drive to going through the different options of financing to signing the paperwork, Kalpesh has been professional throughout, answering dozens of questions and allaying any worries i had.
Since the contract was signed, Kalpesh has responded to my further queries about the car (Tech related) and also checked in with me to see how i was getting on with the car. So all in all I found the experience very positive thanks to Kalpesh’s customer focus and care.
June 29, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Terrible communication
I have tried to communicate with this company multiple times as i have a hire purchase with them and i was not aware of the car servicing needing to be carried out myself. I hand the car back in 6 months and i have been chasing a cost for the fee i will be charged so i can save for it and is impossible to get through to someone who knows what i am talking about. No one can ever resolve my issues and everyone i speak to says different information. I need someone to give me a straight answer on what i will be charged at the end of my HP for no service history fee.
July 21, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Gracie. We're sorry to hear about the difficulties you've experienced trying to obtain clear information regarding your hire purchase agreement and potential end-of-contract charges. You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Ashton at Audi Lincoln was exceptional
Ashton at Audi Lincoln was exceptional. Friendly and responsive to questions. Made buying a new car a pleasure, he'll go far!
June 21, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Great customer service
Great customer service!
Very quick as making a decision, did not have to wait long at all. Nothing was too much trouble
June 23, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
The Portal is still showing my previous…
The Portal is still showing my previous car 3 weeks after I changed it; rubbish
July 22, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Phil. We're sorry to learn of the issues you are experiencing with our online portal following your changes and we appreciate you bringing this to our attention. You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
The staff were very helpful when trying…
The staff were very helpful when trying to purchase the car but unfortunately the after sales care has been awful. I was promised upon purchase that certain things would be replaced/provided. Over a month from purchase I've gotten nowhere.
June 16, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Rhiannon. We're pleased to hear that our staff were helpful during the purchase process, but we're sorry to learn that your aftersales experience has been disappointing and that the items promised at purchase have not yet been provided.
You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
The customer advisor was professional…
The customer advisor was professional and efficient. She politely put me on hold whilst she checked some information, then explained it and resolved my matter quickly.
July 21, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Excessive depreciation on my previous…
Excessive depreciation on my previous iD4,
because of the quality build and comfort I have recently purchased another iD4, I would suggest that VW assist loyal customers by giving incentives if they continue to stay with the brand.
Staff were very experienced and the overall experience was good.
July 1, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Dave. We appreciate your concerns about the depreciation of your previous ID.4; however, we're delighted to hear that its quality and comfort encouraged you to remain with the brand. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Departments don't communicate with…
Departments don't communicate with retailers.
A lot of disruption anxiety and stress
This is the first time of bad experience in 11 years
June 30, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Jane. We're sorry to hear that poor communication between departments and the retailer impacted your experience and caused unnecessary stress and frustration. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
You told me that I haven't got an…
You told me that I haven't got an agreement with you - it is with Volkswagen financial services. When I go onto their site, it only shows my old agreements. I'm hoping it will catch up soon.
July 14, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Mrs Carter. We apologise for the inconvenience caused by the difficulty in locating your agreement online. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Its the 4th car iv had with them and…
Its the 4th car iv had with them and never had a problem
July 4, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Good service
Good service, very help thank you very much. Look properly helping too much thank you.
July 17, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Very professional and courteous…
Very professional and courteous service, can certainly recommend seat for it's value and efficiency
June 30, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Not a great experiance with Driverline so far
When I had had my new Audi A5 for a week I rang in to see if it was registered with Driverline. I spoke to a lady who was rather short with me telling me that the car was not on the system and wouldn't be until it was 10 days old. My question is would I have been left by the roadside if the car had broken down or had a flat tyre? Also within 10 days of the end of my previous cars lease I was suppose to get a final invoice apparently. The car was taken away three days after a payment was made, three weeks on (and still no paperwork) another payment has been taken. When I phoned it I was told it could be five days before the mistaken payment is looked at. I am now waiting for the balance of the first payment and the whole of the payment that should not have been taken. This has come just as I have to pay 12 months upfront for the new car!
July 20, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for taking the time to speak with us about your review Mark. We are glad that we were able to assist with your Driveline query and I am pleased you have received your requested refund. If we could be of any further assistance, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.