From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Manufacturer of bespoke mattresses cut to any shape or size
Contact info
1st Floor Offices, 76 Hollywood Lane, Wainscott, ME38AR, KENT, United Kingdom
- 01634 926123
- sales@customsizebeds.co.uk
- customsizebeds.co.uk
Amazing quality
Amazing quality, fast turnaround ordered and delivered a week later. mine was very complicated as a lot of cuts needed. Brilliant communication from liam amazingly comfort. Thank you custom beds 5 stars from me.
Gary
Excellent honest company
I ordered a custom sized bed and mattress for my daughter's awkward shaped bedroom. From the first phone call to order to the day of delivery I was highly impressed with the service I received. I needed the delivery to be held until a certain day and this was accommodated without a problem.
The frame was very easy to put together yet totally solid and very well made and the mattress is super comfortable! I highly recommend this company and would use again without hesitation.
A wonderful nights sleep
Being disabled I use an electric bed and needed a new mattress so I looked for a company that would make one to measure and found Custom Size Beds. My questions were answered by one of the Company's owners who took the measurements I had made and I was asked to confirm them by email. The mattress was made in a couple of weeks and I was notified and it was delivered the next day very efficiently. I had chosen to have the Cool Memory Foam and followed instructions and allowed it to rest for 24 hrs and then what a wonderful experience, I had the best nights sleep ever. Great product and a super company, I recommend it.
First class
Easy to use website
Made to measure 👌
Very pleased with our new motorhome Island bed mattress.
Would recommend and use them again.
Fantastic Service
Just want to say a huge thank you to Myles and the team at Custom Beds. Order placed on Sunday and delivered the following Thursday. Couldn't be happier, excellent quality product, good price and perfect customer care. Thank you so much.
Great service,super fast delivery,less…
Great service,super fast delivery,less than 2 weeks, and feels really comfortable, haven't slept on it as it was for customers camper,would use again
Multi sectioned van bed review
I bought the Premium Memory Foam Mattress (Firmer Feel) with Charcoal Upholstery, back in January.
Since then I've been all over Europe in my van, and have never had a bad nights sleep! It's super comfy and fits the van perfectly!
The firmer feel is great as the bed doubles as a sofa and the covers are super soft but durable for van living!
Would highly recommend investing in one of these beds!
Excellent service
Excellent service, quality products, speedy delivery.
The follow up calls re order were excellent as we're the delivery notifications.
The custom made mattresses and fitted covers are excellent quality and very comfortable.
Thanks
Fantastic service from start to finish
Website so easy to use. Submitted the measurements and order confirmed. Was a little concerned about not knowing when it would be delivered so I asked by email a few days after ordering. Got a lovely email from Debra followed by an equally lovely phone call from Liam confirming the delivery details. Delivery took just 10 days from ordering. It arrived and I was fascinated by how thin they are when they arrive. Followed their instructions and I now have the most comfortable mattress I think I've ever used. Our grandadaughter, Jessica, who's bed we ordered it for, loves it as well. Highly recommended and a big thank you to everyone. It's a very well 'dunn' from me.
Excellent in every way
Very pleased with the service but especially the quality of the mattress. Excellent despatch time. Highly recommended
motorhome mattress
our mattress was made to measure for our motorhome .the size is exact to what we want and excellent quality and also delivered on time very very happy customer
Short king-size bed
We have a short king-size bed, so a standard mattress is too long. First time ordering from Custom Size Beds and the whole process was simple and straightforward. We went for the orthopaedic 20cm deep mattress. This is very comfortable and supportive. Would highly recommend.
Great all round service from start to finish
Great price for a substantial mattress. Delivery was quick enough. I was a bit worried about buying such a large item online (it was for our motorhome) but I needn’t have worried.
The mattress is shaped to fit the motorhome and I was so pleased when I put it in as it fits like a glove.
Just spent 2 nights on it and it is very comfortable.
I wouldn’t hesitate to recommend Custom Size Beds
Boating Bliss
To maximise very limited space in our boat we requested rather an odd shaped mattress; narrower at the top getting progressively wider, mainly to accommodate Otto our Australian Cattle Dog!
Customer service was outstanding, and the mattress feels like sleeping on clouds; clouds that support you in just the right places leaving you free to drift into a heavenly deep sleep.
Otto agrees; we thoroughly recommend this fabulous company.
From the very start of the ordering…
From the very start of the ordering process the sales team were outstanding, as we were in Spain trying to replace a damaged caravan mattress their knowledge and assistance was excellent. This continued at home when advised about delivery etc, the mattress was received and taken back to Spain on our next trip, fitted in the boot of our car! Once unpacked and an overnight wait we where in “Heaven” you could not ask for a better Mattress for a caravan. lightweight and no sagging in the middle a must for all caravans. Thank you for outstanding service and product.
What a difference!
Principal reason for changing from the mattress provided with our new caravan was that we found it much too firm for comfort. In fact, we referred to it as 'hard' rather than 'firm'. A bit like sleeping on a slightly convex concrete block. I spoke to Myles at Custom Size Beds, who was very thorough and got the issue exactly. Having had the discussion, we ordered the most expensive of the three options, and have not regretted it since. It provides an excellent balance between support and comfort and worth every penny.
We took the opportunity to adjust the mattress dimensions slightly to better match the supporting frame, which was a bonus. We have also benefitted from the greater flexibility of the new mattress when it comes to putting on a clean sheet - doing it on the old one was very nearly impossible.
So, a win in every aspect. Well done!
Wonderful service
We have just received our custom mattress for our narrowboat, and it is wonderful. We are so impressed by the quality of the product and also the helpful staff who make sure what you need is what you get. The mattress is fabulous, quality first class, and arrived within 2 weeks. Great service.
Excellent
top notch we needed the mattress urgently it was ordered just before the bank holiday and was dispatched a few days after considering they wernt working over the holiday period it was there on time didn't let us down Iv used custom size beds twice now and definitely will use again highly recommended
Perfect fit
Perfect fit, was worried about the quality of the fitted sheets as I like posh sheets but no need as they are beautiful and of good quality.
Great customer service too, big thank you to the team!
They were very patient and accommodating.
Bailey unicorn mattress
Excellent product and even better customer service.
Myles and the team go out of their way to double check all the measurements that are sent over to make sure everything is OK before you push the button.
The mattress fits like a glove and is exceptionally comfortable. We ordered the fitted sheet as well,its a little on the expensive side but worth having in our opinion.
Will certainly be recommending customsizebeds to our caravanning friends.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







