Custom Size Beds Reviews 86

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mattresses, which many describe as incredibly comfortable and a significant improvement for their sleep and back health. The service provided is frequently highlighted as professional and friendly, with staff members being very helpful and accommodating, even with urgent requests or complex custom designs. People also appreciate the swift production and delivery, often noting that items arrived in perfect condition. However, some customers also noted issues with product quality and suitability. A few reviewers experienced mattresses that were too soft, leading to discomfort, or had problems with "roll together" when shared. There were also instances where the product received did not match the agreed-upon specifications, showing poor workmanship or incorrect dimensions, leading to dissatisfaction with the overall quality and fit for purpose.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the mattresses as very... See more

Quality

People report positive experiences with quality, often highlighting the comfort and luxurious feel of the... See more

Service

Consumers find service to be positive, with many describing it as exceptional and first-class. Reviewers... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the swift delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went wi... See more

Rated 5 out of 5 stars

Perfect Bed for my Campervan. The process was easy, I sent over a rough sketch in my initial email. I later received a phone call, where they explained the different price options and thickness'.... See more

Rated 5 out of 5 stars

This is the second time I’ve used this company and I would recommend to anyone. Easy to place order. Exceptional customer service. Especially Gavin who was so helpful and patient whilst I was struggli... See more

Rated 5 out of 5 stars

I had a great experience with these guys I have had 2 mattresses from other companies which I have not found comfortable, I contacted Gavin and myles who offered me to visit their friendly o... See more


Company details

  1. Bedding Store

Written by the company

Manufacturer of bespoke mattresses cut to any shape or size


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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Rated 5 out of 5 stars

Excellent service from enquiry to…

Excellent service from enquiry to delivery. The sales team were very professional discussing all options and design in detail. The finished product was delivered on time as expected. We ordered a bespoke split mattress for our campervan that was produced from detailed drawings, these were provided and checked with us prior to production. The new mattress is so comfortable it has made the world of difference, I do not hesitate to recommend Custom Size Beds

April 21, 2023
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Rated 5 out of 5 stars

Thank you so much for our smashing new…

Thank you so much for our smashing new mattress- it is so very much more than we thought it would be. It’s actually thicker and better than our house mattress!
Your personal service can’t be faulted and neither can the product. I’d happily recommend.
Happy dreams

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Professional service

Excellent service from start to finish, the mattress we ordered is a perfect fit, Custom beds double checked the size before manufacture. The comfort level is exceptional and we are thrilled with our purchase

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

First class

Thank you for all of your help and advice with the measurements of our mattress sending through a template of the outline to our unusual shaped mattress. We thoroughly enjoyed our nights sleep, with total support and relaxation, especially as I suffer from a muscle condition

March 24, 2023
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Rated 5 out of 5 stars

Excellent Service & Product

Excellent all round, service, cost, speed and quality. We bought a perfect fit horizontal split ComfiCel Cool 147x178x15cm depth mattress to fit on our crossways bed on our narrowboat, the lower section tucks away neatly into a cabinet. We couldn't ask for better and it is so comfy. Would highly recommend this company any day.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic mattress, fantastic service

From start to finish the service from these guys was absolutely fantastic. Myles was great to deal with and very thorough in advising what I needed. I ordered my mattress last week and it arrived yesterday. I just slept on it last night and woke up after a 10 hour sleep. I don't want to get out of bed 🤣🤣 top company.

January 26, 2023
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Rated 5 out of 5 stars

I am so pleased I found this company

I am so pleased I found this company - I decided to go with a "human" mattress for our (giant) Great Pyrenees after reading a lot of varied reviews about dog beds online. I spoke with customer support on chat and they were brilliant in helping me make a choice. The custom sized mattress arrived exactly one week after I placed the order and I can see that our 55kg dog is now comfortable and happy - the quality memory foam is helping with his mobility as well. I couldn't speak highly enough of the person in customer support who helped me - thank you and I've already begun recommending you to others.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Expectations exceeded 🤩🤩🤩

Ordered a mattress for our sofa bed, I knew at the time of ordering it would be a tight turnaround. The company said they would do their best but could not promise to meet the tight deadline.
Mattress has arrived in time , great quality , great fit , great service- would thoroughly recommend this company

December 15, 2022
Unprompted review
Rated 4 out of 5 stars

Cool Blue Double Mattress, nearly 4yrs old now

Cool Blue double nearly 4yrs old now, still an outstanding kip.
Just washed the zip cover after over 11K hours sleep (says the calculator). It seriously needed laundering, bloke sweat stains due hiccup in blood pressure meds. 4hrs soak in the bath with that Oxy powder stuff, coolish machine wash & dried easy overnight. Cover fetched up almost like new, well impressed. Was thinking of asking Myles for a spare cover but no point, the cover is simple wash & wear.
Foam base has an “aged” colour to it hence 4 stars but don’t care. Lovely sleeping throughout the four seasons.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Had a best experience with…

Had a best experience with customsizebeds. Just love the mattress which I ordered . Very very comfy and cosy.
Thanks all team specially Sam to whom I requested to urgent delivery. You made my day . God bless. 🙏
Thanks

November 24, 2022
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Rated 5 out of 5 stars

Gel custom made mattress

Just received delivery of our lovely gel mattress and it’s so comfy, bought for our caravan after travelling to Scotland and being crippled on the original mattress. The ordering process was spot on and a mock up drawing sent to make sure it looked right. The cover is soft and well made and we are thrilled with it. We are at an age where we need comfort and this fits the bill perfectly. This is the second mattress we have bought from this company and would definitely do so again. Many thanks

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

First class and prompt service, fab bed

Being new to narrowboat life, we looked around for a custom mattress, found custom size beds and the super helpful Sam and Debra. I can't find any fault and can't praise this company enough. From my husband and brother doing the measuring and diagram as was suggested, to the finished product it was a great service. The mattress fits the bow end of our narrowboat absolutely perfectly, despite my husband and brother initially sending the wrong measurements, Debra was great with her design team and Sam on the phone and email was friendly and really helpful. The mattress arrived, well packaged, vacuum packed, this made getting it onto the boat so easy, delivery was super fast which was a life saver as we were moving onto the boat as liveaboards earlier than expected. The mattress went up to the 20cm we requested, we ordered the medium/firm in the Comficel gel range and weren't disappointed, slept on it now for a few nights and it is really supportive which is great for an aching back after weeks of DIY and painting. A great service from a dedicated team, a quality product at a great price, thanks Karon and Andrew

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Super helpful, great product and amazingly quick delivery!

I was unsure about measuring my campervan so went to visit custom size beds in person.
They were superb, friendly and really helpful.
I placed my order and the finished product arrived in under 2 weeks.
It's perfect and I will definitely use them again and recommend whole heartedly. Thanks guys!!

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company and product

Fantastic company and product. Mattress provided was exact measurements I asked for and it is a very high quality. Customer service was spot on too and answered any question the same day.

October 14, 2022
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Rated 1 out of 5 stars

One year on from buying your 'Comficel…

Update 11.10.2022 Reply to your response I standby what I say, infact we have turned the mattress upside down for more support, we are ordering a new mattress with springs and will never entertain another foam mattress, so if anyone is interested in a year old memory foam coolant supposedly mattress then please get in contact. 11.10.2022.
One year on from buying your 'Comficel 'Cool 'Memory foam - 'Retains less 'Heat and 'Maintains 'Temperature with its '5 year warranty 'Daul layer construction 'Pressure 'Relieving 'Top layer SUPERIOR Pressure 'Relief 'Two COMFORTABLE Layers 'Cushiony layer on top firmer more SUPPORTIVE layer at the bottom DURABILTY
5 YEARS of 'Amazing every day 'Sleep 5 Year warranty and of course 'Peace of 'Mind.
Well here is a peace of my mind, this so called all singing all dancing cool memory foam as obviously lost its memory and forgotten to cool! Correct me if I am wrong but I did not realise a daul layer meant normal foam from a cheap foam shop having a few inches of supposedly cool memory foam 'GLUED' on top, oh' something I could of picked up at a weekend workshop!
Pressure relieving! I have no idea what part of my body has been relieved, relaxed, soothed name it what you want as no amount of words would suit. In a nutshell I and my Partner have had the most uncomfortable, uncoolant, un-amazing sleep of our lives, this piece of foam has in our opinion been mis-sold to us.
The 'TRUTH' a piece of foam you can buy from any foam shop, clued on top is around 8cm of memory foam supposedly coolant, uncomfortable, discloured and in some areas looks like it has been chewed! The too layer coolant is coming away from the bottom layer thick foam, maybe the dreges of the glue were used in a rushed job!
Yes I did contact your Company after a week of purchasing your super duper mattress and was bamboozled by your experts report. A year on and I am still feeling the same I can take photographs of the appalling mattress without its cover and show the results which are absolutely disgusting. Would I buy from you again? No I would not.

October 4, 2022
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Reply from Custom Size Beds

Thanks for your feedback and we’re extremely sorry to hear of your disappointment.

Memory foam is a pressure relieving material which, on it’s own, does not provide a great deal of support. As such, it’s industry standard for mattress manufacturers to glue memory foam to a bottom layer of “support foam”.

This multi layer construction is an intentional and very deliberate feature of memory foam mattresses and without this, you’d continue sink all the way through the mattress until you hit the bed base (ouch!).

Referring to the images and descriptions shown on our website, we make it clear we use a dual layer construction and for many years publish images showing a cross section of the 2x layers. This dual layer design is not something we hide away from and is something we show extensively on our website.

Whilst you’re absolutely right to suggest support foams have a lower manufacturing cost than memory foam, be rest assured the grades of support foam we use are not ‘cheap’. We don’t select our materials based on price, but instead quality, comfort and longevity of those materials.

The darkening and discolouration you describe is a completely normal phenomena that all pale foams are subject to. Exposure to light, temperature, humidity and sweat are just a few of the factors which can accelerate this process and this is not something unique to our foams. Be rest assured, this should not create any cause for concern.

We’re sorry to hear you’re not feeling the benefits of Cool Memory Foam however, this is disappointing as the feedback we normally receive is overwhelmingly positive. While we state Cool Memory foam sleeps cooler compared to traditional memory foam, when making the comparison between other materials such as springs, foam will naturally retains higher levels of heat due to a denser, more solid makeup. Any claims we make are explicitly a direct comparison between Cool Memory foam and traditional memory foam only.

Rated 5 out of 5 stars

Honesty rules

Absolutely brilliant honest to a fault they could of sold me a matress ranging from £369-514 but instead gave me really good advice on how there hand made bespoke mattresses would not be suitable placed on top of another matress that can't be removed from the truck a real surprise as most companies want to sell you there product come what may. I will return to them once I move trucks
Thanks Sam and custom size beds

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, pre and post sale of the mattress. Very open and transparent about their lead times, was advised upwards of two weeks for a custom size mattress but it came in less a week! I had a couple of questions after delivery and they could not do enough to assist, nor did they pressure me on the lead up to the purchase, which was the main issue I came across in chain mattress/bed retailers.

September 1, 2022
Unprompted review

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