From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went wi... See more
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Review summary
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Reviews shaping this summary
Perfect Bed for my Campervan. The process was easy, I sent over a rough sketch in my initial email. I later received a phone call, where they explained the different price options and thickness'.... See more
This is the second time I’ve used this company and I would recommend to anyone. Easy to place order. Exceptional customer service. Especially Gavin who was so helpful and patient whilst I was struggli... See more
I had a great experience with these guys I have had 2 mattresses from other companies which I have not found comfortable, I contacted Gavin and myles who offered me to visit their friendly o... See more
Company details
Written by the company
Manufacturer of bespoke mattresses cut to any shape or size
Contact info
1st Floor Offices, 76 Hollywood Lane, Wainscott, ME38AR, KENT, United Kingdom
- 01634 926123
- sales@customsizebeds.co.uk
- customsizebeds.co.uk
Great company to deal with we buy all…
Great company to deal with we buy all our memory foam mattresses from them for all our van conversions never had a complaint over the last 4 years
September 26, 2022
Unprompted review
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Avoid this company
Purchased a memory foam mattress from this company and within less than 6 months it has started to sag and cause a serious amount of discomfort and a poor night's sleep.
Contacted them several times and had a very poor response from their after sales.
Excuse after excuse how anyone can claim its acceptable for a mattress to dip 20 to 30cm in the middle is somewhat alarming.
Nearly £400 and they do not care.
Do yourself a favour and avoid this company...
Glad I paid via my credit card as I will be claiming my money back.
Nothing but a con.
September 12, 2022
Unprompted review
Reply from Custom Size Beds
Given how much time we’ve spent discussing this with you, we’re disappointed you’re left feeling this way.
When you first reported the alleged issue, we requested some further information so we can open a warranty claim.
Instead of sending us the required information, you replied saying you don’t care about the terms of the warranty and made various demands we send you a new mattress.
As explained several times, if you’re unwilling to provide your cooperation, we're unable to open a warranty claim. Should you change your mind, we remain available and at your assistance.
To respond to your allegations claiming we believe it’s acceptable for a mattress to dip 20 - 30cm, this is entirely untrue and there’s no evidence to support your claim. To be 100% clear, we DO NOT believe such a defect is acceptable and any defect of this nature would be covered by our warranty which is written in line with industry recognised standards.
Fantastic customer service and an…
Fantastic customer service and an amazing mattress, Fits perfectly into my caravan and is extremely comfortable 😊
June 11, 2022
Unprompted review
Want to send a huge thank you …
Want to send a huge thank you to Debra and all staff at customsizebeds … amazing woman who’s helped me tremendously these past few days …
Absolutely fantastic will be using in future and recommending to everyone who needs a bed ☺️☺️
December 21, 2021
Unprompted review
Thumbs up from me
I ordered a custom size mattress and I was very happy with the service, price and quality of the mattress. I would definitely recommend customsizebeds.co.uk
August 7, 2021
Unprompted review
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Buyer beware when it comes to memory foam mattresses
Bought 2 mattreses from Custom Sized Beds - one extra long Kingsize - the other standard Kingsize
I have learned the hard way that memory foam only mattreses are nothing like sprung mattresses - they are hard, have little give, and not very good at contouring to your body.
After 6 moinths of trying to "live" with the matresses we are replacing them - broken sleep, aching joints and sore bones dont make for a great feeling in the morning
Only remedy suggested by Custom Size Beds was to spend more money on a mattress topper that "might" help
August 4, 2021
Unprompted review
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