Cutsclothing Reviews 

463
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and quick responsiveness in resolving issues. Many people also appreciate the high quality of the products, noting their durability, great fit, and stylish appearance, often mentioning they are long-lasting even after repeated washes. However, some customers noted inconsistencies with product quality and sizing, with items sometimes being too big, shrinking after washing, or feeling cheaper. A few reviewers also reported problems with order accuracy, like receiving wrong sizes or colors, and occasional difficulties with customer service regarding returns or exchanges.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction, praising the fit,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the exceptional and impeccable... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that the products are fantastic,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long time purchaser of the brand and came back after a product had been out of stock for a while. Was able to order and had troubles with exchanging as an international customer. Without having to rea... See more

Rated 5 out of 5 stars

I love cuts clothing. Not only are their products amazing, but the customer service is great. I had a situation where I ordered multiple pairs of the same item in the same size and one of them fit muc... See more

Rated 5 out of 5 stars

I live in Canada and placed multiple orders with Cuts recently. When I received my orders, it seemed like changes had been made to sizing of certain shirts. And I was quite frustrated. But Heidi provi... See more

Rated 5 out of 5 stars

I love their clothes. The shirts are stylish, fit well and last through repeated wash cycles. Cuts customer service is also very good. I recently ordered a shirt and got a medium instead of a large... See more


Company details

  1. Clothing Store

Written by the company

We started Cuts with one goal: to create a shirt with the comfort of athleisure but also the professional quality and style designed for the workday.


Contact info

4.0

Great

TrustScore 4 out of 5

463 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(463)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Quality and fit is not the same anymore. Really disappointed!

I am a longterm customer of Cuts, I think I ordered 9 times already and was always super happy with the shirts. The quality was top and the fitting perfect.

On my last order of 7 new shirts I realized that its not the same anymore. I dont know if that was a production mistake but the quality now is unacceptable. The shirts seem way thinner and wrinkle quickly. But the worst thing is the fit. Its inconsistent and not tight to the body anymore. I ordered the same size like always.

I really hope you will fix that issue with your production and get back to the old quality. As a longterm customer I am super disappointed. Is there no production control? For now I cannot recommend to buy Cuts anymore.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less than one star I…

If I could give less than one star I would. Bought clothes and the fit is all over the place. I returned and boy what a hassle, got a gift card that doesn’t work!!!! Can’t make this nonsense up. Good luck Cuts! You can keep my little $57 since the gift card doesn’t work. You need it more than me.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love the product

Love the product. Their customer service has always been top notch too.

There has been issues not on their end and mistakes on their end, and each time I felt they went above what I was considering fair.

Will continue to support and buy them for a long time.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Love Cuts clothes

Love Cuts clothes. Their customer service is excellent. I had a problem with a return and they were so quick to solve it for me. Outstanding and polite service. My son and husband love the quality of their clothes. I will continue to buy from them.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

This company is unbelievable

This company is unbelievable. I have been buying from them for about 5 years now. Once they sent me a new shirt because I asked how to get stains out of one. Today a shipment I ordered from them was held up by a random shipping service audit and they sent me a $40 coupon code for the inconvenience. PS I was not at all inconvenienced and didn't ask for this. On top of the great customer care these are the most incredible and long lasting clothes on the market today. Not to mention they look amazing and work for every occasion!

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

First…I’ve never had an issue with any past purchases. I absolutely love their product.

My most recent purchase was a white polo for an upcoming trip to Italy. When the shirt arrived, I noticed right away some faint but clearly visible spots on the collar. There was no way I was going to chance washing the garment and hoping the spots came off (as I probably would not be able to return the item). I contacted their return department and Ivan replied back to me within a very short period of time. After a few days (delay due to a holiday) and snapping some images of the garment, the matter was resolved. CUTS truly stands by their product!!! Should you have a legitimate issue, know that they will take care of you. I’ve been a client of CUTS since their inception and will continue to be with confidence.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal products. Stellar customer service.

The customer service from Cuts is stellar. I’ve placed two orders- all tops (AO curved hem & AO curved Hem long sleeves) and they are the best shirts I own. I typically wear black shirts and most fade after a few washes, I’m happy to report that the first round of shirts purchase in April (2025) to now (September 2025) the color retention has been great and I wash them every Sunday.

It’s one thing to love the product, it’s another to truly enjoy the company. And for me customer service is a make or break. I’ve only needed to reach out once and I received a response from Alejandro less than 12hrs of sending my email ON LABOR DAY. Every response back was prompt. Looking forward to forward to try more items from Cuts in the near future.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Quality dropped big time

I bought their shirts and joggers in 2024 and was extremely happy with my purchase, they were honestly the best shirts and pants I’d ever owned.

Unfortunately, about a year later I ordered again and was really disappointed. The quality has dropped noticeably: the shirts feel thinner, they started pilling after just a few months, and even the fit isn’t the same as before.

For the premium price point, this decline is unacceptable. I can’t recommend Cuts clothing anymore and will not be purchasing from them again.

August 30, 2025
Unprompted review
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Rated 2 out of 5 stars

Cheap and overpriced

The shirts are way overpriced. I even purchased the shirts at 50% of their retail price due to a special they were running, and I still felt like I paid too much for the quality. I was hoping for a truly excellent t-shirt, and they are not. They are a thin, largely polyester, cheap-feeling fabric with a large "Made in China" tag on them. I paid $34 per t-shirt and bought four different colors, which is 50% of their normal price. Tried them on and the sizing was inconsistent, not to mention they already run really small. I normally wear a size large, but I read that they run small. I felt like I needed a 2XL! I wear Large or XL in every other brand I've ever tried. They have a nice website, and the purchase was easy, but they make overpriced garbage. They are $15-$25 t-shirts at most.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with Cuts

I’ve been very happy with Cuts Clothing. The overall quality of their clothing is great. Also, in spite of customer service being email only, they are still very prompt to respond back in a timely fashion. I want to give a special shout out to Ivan O. who was very helpful in addressing my concerns in a recent order. He kept me in the loop and was very quick to resolve my concern. Thank you, Cuts!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

#1 Brand

I absolutely love the brand. I purchase my first Cuts order about 5 years ago and I pretty much only wear Cuts now. I love the fit and the style. The customer service is great. They are super responsive and helpful. 10/10.

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Products, Great Service

I have been a Cuts customer for a few years now. I enjoy their products and recently I had to work to with customer service to resolve an issue and it was a seamless encounter.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Cuts Clothing Review

I had a situation where a package was stolen off of my front porch and Cuts quickly and effectively responded to my situation and was able to get me a new shirt quickly and effectively.

July 22, 2025
Unprompted review

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