For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Difficulty at first was that the CyberGhost icon appears in the menu bar on top and the one on the desktop is not activated to open CyberGhost. This caused quite some profound confusion! Otherwise t... See more
Company replied
So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.
Company replied
Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
Company details
About CyberGhost VPN
Written by the company
Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase.
Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.
Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
4.0
Great
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
too early to complete my experience
April 10, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for sharing your initial impressions! We completely understand that it takes time to fully experience everything our service has to offer. We hope CyberGhost continues to meet your expectations as you use it more, and we are always here if you need any assistance along the way.
Warm Regards,
The CyberGhost Support Team
Poor service
I have beeb using their services for more than 5 years now. Generally, okay service but streaming is terrible. They do have some dedicated streaming servers but keep in mind that most likely their are known by service providers and black listed, so no streaming :/
I am disappointed. I had several conversations with the support which yielded in no action. Not going to renew my subscription.
April 1, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Rokas! Thanks for being a CyberGhost user for more than 5 years and for sharing your feedback.
We understand how frustrating it is when you are unable to access your favorite content. If you encounter a block on one of our dedicated streaming servers, clearing your browser's cache or simply disconnecting and reconnecting to the dedicated streaming profile often resolves the issue.
Since your previous conversations with our team didn't yield a solution, we would love to take another look at this for you before your subscription ends. Please reach out to our 24/7 support team via live chat at https://support.cyberghostvpn.com/hc/en-us or email support@cyberghost.ro so we can investigate this properly and help you get back to streaming!
Steer Clear, It doesn't Work
Been using cyberghost for a few years, and there was always something broken with it ! Seems like every few weeks I had to completely uninstall it then re install it ! Then I was always in system settings changing things to try and get it to work ! In the end, the support team just terminated my contract, gave me a portion of my money back, and deleted my account. WHY ? Because they couldn't get it to work !!! STEER CLEAR ! Crappyghost would be a better name !
April 7, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Norman! Thank you for being a CyberGhost customer for the past few years, and we are truly sorry to hear about the ongoing technical issues and the frustration you've experienced.
We want to let you know that we have already asked our customer support team to investigate this situation regarding your account and refund. Rest assured, they will make sure this issue is resolved. Please keep an eye on your email for further assistance from our team!
Most things are running, some not
More or less the program does what it should. You get access to your streaming and programs even from abroad. But some try to deny the access.
April 8, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for sharing your experience! We are glad to hear that CyberGhost is helping you access your streaming programs from abroad. Content platforms constantly update their detection measures, but our team works continuously to optimize our servers and keep your favorite services accessible. If you ever run into a specific issue, please feel free to reach out to our support team for assistance!
Warm Regards,
The CyberGhost Support Team
Swift resolution to a problem I…
Swift resolution to a problem I inadvertently created.
April 7, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for sharing your experience! We all make mistakes, and we are glad our team was able to step in and resolve the issue quickly. We're always here to help whenever you need us!
Warm Regards,
The CyberGhost Support Team
It’s your money, be aware
CyberGhost is general alright. Easy logon, also while travelling, but not always. I had some problems in the beginning, but it was solved. Unfortunately, sometimes I simply had to take the VPN off, as the internet connection didn’t work. Also not after being in contact with their technical service. The 1st 2year contract offer is fine, price wise, but watch out their automatic renewal. Suddenly the dedicated IP cost $90 and the VPN $175. The chat man said it renewal is for 1year. Once I cancelled my subscription renewal, I received the once and only offer of $2.05 p/month. Calculate that! So please, watch out their automatic renewal. It’s easy earned money for CyberGhost.
April 5, 2026
Unprompted review
Reply from CyberGhost VPN
We appreciate you sharing your experience and candid feedback regarding our renewal rates, tech support, and connection stability. We apologize for any confusion caused by our automatic renewal pricing. We aim to be fully transparent, and we are sorry to hear that the rate transition felt unexpected. Please reach out to our Support team at https://support.cyberghostvpn.com so we can take a closer look at your account setup and help clarify or assist with your subscription details.
Warm Regards,
The CyberGhost Support Team
Hours of wasted time, poor service and inadequate support
I was exited to see how many countries they support, however it turns out that many of them are unavailable. If you try to connect to Kazakhstan, it says you are connected but the ip is in Bulgaria. Support plays dumb and send you on a wild goose chase to sign up for some account to check where the ip address is. Hours of wasted time is all I got from my subscription.
April 4, 2026
Unprompted review
Reply from CyberGhost VPN
Hi, we are truly sorry about the experience you have had. Being shown a connected status while the IP points to a different country is a genuine issue and not acceptable. We would like to look into this properly. Could you send us a DM with your ticket number so we can personally escalate this with our technical team?
CyberGhost Team
every thins is great
April 1, 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for the feedback! We are thrilled to hear that everything is going great with your experience, and we will keep working hard to keep it that way.
Best regards,
The CyberGhost VPN Support Team
The app was simply to install and set…
The app was simply to install and set up. This system is easy to use.
April 2, 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for the feedback! We designed our app to be as straightforward as possible, so we are glad to hear that you found the installation, setup, and overall system easy to use.
Best regards,
The CyberGhost VPN Support Team
Simple to set up
Simple to set up, and add other devices, accessed all the places i needed to, and straightforward to use. Unfortunately needed to move away from using a vpn, and leaving cyber ghost was very straightforward too.
March 31, 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for taking the time to share your experience with us! We are glad to hear that you found our service simple to set up, straightforward to use across your devices, and effective at accessing the locations you needed. While we are sad to see you go, we are pleased that the departure process was completely hassle-free for you. If you ever find yourself needing a VPN again in the future, we would be more than happy to welcome you back!
Warm regards,
The CyberGhost VPN Support Team
The VPN service from CG is average and…
The VPN service from CG is average and as I discovered did not work in China like some other competitors, since I had to purchase an alternative.
The service was automatically renewed without any warning of renewal or price change etc. I did not want to renew and have now been stuck with the payment for a service I will not use. I requested a refund and was refused. Dreadful customer service and average product.
April 1, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Derek! Thanks for your feedback.
If your plan was purchased via an app store, auto-renewals and refunds are managed entirely by their respective policies. If you purchased your subscription directly through our website, our support team can take a closer look at your account to review the renewal charge and your previous refund request.
Please reach out to us directly by emailing support@cyberghost.ro or via our live chat at https://support.cyberghostvpn.com/hc/en-us so we can look into this for you!
excellent price
excellent price, services available instantly, does everything advertised, really satisfied
March 29, 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that you are really satisfied with our service, and that everything was available instantly and works exactly as advertised, all at an excellent price. Thank you so much for taking the time to share your positive experience!
Warm regards,
The CyberGhost VPN Support Team
I had a very disappointing experience…
I had a very disappointing experience with CyberGhost.
My subscription was automatically renewed for two years without my consent. I never intended to resubscribe, and more importantly, I did not receive any prior email or notification warning me that the renewal was about to happen.
This kind of practice feels misleading and lacks transparency. For a long-term commitment like this, customers should at the very least be clearly informed in advance and given the opportunity to cancel.
I have contacted support to request a cancellation and refund, but this situation should not happen in the first place.
Be careful with auto-renewal settings if you are using this service.
March 30, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Benoit! Thanks for leaving a review and sharing your feedback.
To ensure continuous privacy protection without any interruptions, recurring subscriptions are set to automatically renew by default.
If you need to follow up on your existing request, you can reach them 24/7 via live chat at https://support.cyberghostvpn.com/hc/en-us or by sending an email to support@cyberghost.ro.
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that you are very happy with our service and that you find the app easy to use. Thank you so much for taking the time to share your positive experience!
Warm regards,
The CyberGhost VPN Support Team
Works great, limit to few devices. Pricing unclear.
For the most part it works great and has many server options. The limit to only 7 devices is kinda low though. My biggest complain is that the pricing is not clear (it says a price per year in the main page and then a price per 2 years in the terms of renewal at checkout). Then, I was charged more than I expected at renewal without notice. I contacted support and they were not helpful.
March 27, 2026
Unprompted review
Reply from CyberGhost VPN
Hi Julián!
Thanks for your review and for sharing your feedback on our limit and pricing. We understand how frustrating it is to deal with unexpected renewal charges.
Since you have already contacted our customer support team, please send us a direct message on social media with your support ticket number. This will help us check in with our support team directly, review your case, and provide you with an update regarding your billing concern.
What I appreciate the most is that they…
What I appreciate the most is that they have a free trial. Well done, for this guys!
March 26, 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are thrilled to know that you appreciated our free trial offer. We believe everyone should have the chance to test out our features and speeds completely risk-free before making a commitment. Thank you so much for taking the time to share your positive experience and for the kind words!
Warm regards,
The CyberGhost VPN Support Team
The purchase of this VPN has fulfilled…
The purchase of this VPN has fulfilled my expectations
March 24, 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that your purchase has completely fulfilled your expectations. Providing a reliable, secure, and satisfying experience is exactly what we strive for. Thank you so much for taking the time to share your positive feedback with us!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that everything is perfect and working great for you. Thank you so much for taking the time to leave your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
User-friendly and Reliable
Very easy to install, user-friendly and reliable
March 24, 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you found the app very easy to install, user-friendly, and reliable. Providing a seamless and dependable experience is exactly what we strive for. Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Very happy
Very happy. I finally can watch survivors!!!
The connections are excellent and pricing is reasonable. What else do you expect from a VPN?
March 21, 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled that you are very happy with the service and that you can finally catch up on all the outwitting, outplaying, and outlasting on Survivor! Providing excellent connections for streaming at a reasonable price is exactly what we aim for.
Thank you so much for taking the time to share your positive experience, and happy streaming!
Warm regards,
The CyberGhost VPN Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.