Daves Doors UK (David C) Reviews 

209
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the broad range of products available and find the detailed website information extremely useful for making their careful purchasing choices. Many individuals also mention fast delivery times, smooth online transactions, very helpful customer service interactions, and sturdy door quality during their everyday shopping journey. Some reviewers were not happy with delayed response times and ongoing communication difficulties when trying to successfully track their pending orders online. Furthermore, a small number of customers experienced quite badly damaged items, missing hardware parts, or noticeable manufacturing flaws upon actual product delivery.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers highlight good quality timber,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised quick delivery, early... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the good quality door, nice hardwood,... See more

Response time

Customers consistently note negative experiences with response time, citing ignored emails, unanswered phone... See more

Service

People report ambiguous experiences with service, as some reviewers praise speedy service and clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very impressed by delivery time and quality of workmanship on delivered product. Although detailed description could be better to avoid negative reviews !!! Especially for customers with no knowledge... See more

Rated 4 out of 5 stars

Your website is easy to navigate and find products that you need. It would be nice to have more options on hardware before going to the checkout page. Your composit and glazing options are limit... See more

Rated 4 out of 5 stars

speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't hav... See more

Company replied

Rated 4 out of 5 stars

Dave's doors has a good range of products and the website provides useful information about the pros and cons of different types of doors, which has been immensely helpful. The website is easy to navi... See more


Company details

  1. Thrift Store
  2. Psychoneurological Specialized Clinic

Written by the company

I do not pay trustpilot the £7K p.a. fee to edit the reviews on this profile. We are a very small independent with over 36'000 previous customers over 18 years of trading. If you have an issue with an order please contact us directly. We have no affiliation with trustpilot and therefore may not see your details or requests posted to this page. All the Best!


Contact info

3.4

Average

TrustScore 3.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(209)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Daves Doors!

I highly recommend Daves Doors! excellent quality, service and value for money. I am really glad I used them, their customer service was brilliant and I'm really happy with my new front door, I love it!

August 25, 2020
Unprompted review
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Rated 4 out of 5 stars

Love this website....

Great prices, and website designs.It is a user friendly website and every time helps users to make them happy. Refund poilicy is good and favourable for customers. No more extra charges, I will give you 5 star when I ordered something from you.

July 19, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant website and products

Brilliant website and products! Easy to browse, and lots of choice. It’s usually quite hard to find a door, but Dave’s Doors makes it easy. Love the doors here, would recommend to anyone searching for a new door!

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

User friendly website and easy to…

User friendly website and easy to navigate through functions. Clear customer links to view a range of different styles of doors. Would give this website 5 stars for ease of use and content.

July 6, 2020
Unprompted review
Rated 4 out of 5 stars

Great range of good quality doors

Great range of good quality doors, very easy to pick which one you want and they even have a design your own door software. saves having to scroll through hundreds of doors that look the same mindlessly with no idea! Fairly priced too.

June 22, 2020
Unprompted review
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Rated 5 out of 5 stars

Great service

Easy to use website, good customer service and lovely quality doors. Looking forward to picking our next door from these guys.

May 8, 2020
Unprompted review
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Rated 4 out of 5 stars

The website is clear and well laid out

The website is clear and well laid out. It will be good when the Designer section is available again after maintenance. The Designer page is a really good idea to try out different styles and options.

April 29, 2020
Unprompted review
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Rated 1 out of 5 stars

Rip-off and condescending customer service

Order Number 3228/190220/10

I ordered an exterior door from Dave's Doors which - on delivery - turned out to be from Howdens and even came in the Howdens packaging and was delivered from the local Howdens depot. On making some enquiries, it turned out that the door would have cost 40% less had I ordered it from Howdens directly - provided I had wanted a Howdens door in the first place. I emailed Dave's Doors about this and consequently received a phone call from an employee (with 'no caller id'). I explained that including the delivery fee I had paid £180 more than the door actually cost and that I felt this was way over any "normal" profit margin. Moreover, nowhere on the website is it mentioned that the door would be supplied by Howdens. I was then told that I was a 'special case' since I knew the Howdens prices, but a 'normal' customer wouldn't and therefore would have no idea (and not care) about how much the door really cost. I told him that this was outrageous and that it should be made clear who the supplier is. At this point he literally laughed at me over the phone. Whilst I will be sending the door back, I am still left out of pocket due to the delivery fee as well as the costs of returning it. Dave's Doors is one of the worst companies I have ever had the displeasure to deal with - rude, condescending, and I feel deceitful.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

I had a new back door fitted-excellent…

I had a new back door fitted-excellent quality!!
After just 1 month I then had a new front door also.....again superb quality door......
Dave was very patient with me over selecting which front door I wanted ..........did'nt even appear to mind when i changed my mind twice over the design - I did alot of shopping around for my doors and had numerous quotes however Daves price was the best

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

Will buy my back door here too.

Not something i have thought about ordering online before but chose my back door on the website, placed my order during the Christmas holidays and it arrived this week. Great service, easy to use website, 5 stars.

January 10, 2020
Unprompted review
Daves Doors UK (David C) logo

Reply from Daves Doors UK (David C)

Thanks for the review Timmy, we're glad you are pleased with our website and your online experience!

Rated 4 out of 5 stars

I am really happy with the quality of the…

I am really happy with the quality of the door and the door was manufactured and dispatched pretty quickly. The design is perfect and I will definitely be back to Daves Doors as I love their simple, classic designs.

Order No: 3052/081119/80

January 1, 2020
Unprompted review
Daves Doors UK (David C) logo

Reply from Daves Doors UK (David C)

Hi Amber

Sorry to see you have left us a bad review on Trustpilot.

Did you receive my email sent on 18th Dec, as mentioned you should be able to purchase an array of weather seals from the high street 'big sheds' ?

Here are some examples

https://www.screwfix.com/c/security-ironmongery/door-window-seals/cat840242?cm_sp=managedredirect-_-ironmongery-_-sealexcluders

https://www.diy.com/departments/building-supplies/insulation-damp-proofing/draught-excluders-door-seals/DIY754058.cat

https://www.wickes.co.uk/Products/Building-Materials/Insulation/Draught-Excluders/c/1000276

You may also find these products are available online as well. Often called Weather Seals, Door and Window Seal, draft excluders etc...

In light of this information, we apologize if this wasn't made clear previously and would appreciate your revised review.

Thanks

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Rated 1 out of 5 stars

Bad services - poor products.

Bad service and poor products. Bought 4 engineered pine doors, one of which delaminated when painted. I requested an exchange, but my emails and phone calls went ignored for 2 weeks, despite several attempts. I finally got an email saying I could ask my builder to reactivate the glue - that was the only response I got. My builder said the door was badly made and improperly glued as it was showing signs of delamination in 4 places. The door was stored in its original plastic in the house, so it was never subjected to any dampness. Dave's Doors only response was to ignore the matter.

August 26, 2019
Rated 5 out of 5 stars

Thanks for the prompt refund

Thanks for the prompt refund. I had to cancel my order for a new door, my builder had already bought one but didn’t tell me. Paying for two doors in the same month on my pension was a worry, so you’ve saved me from some embarrassment
Tara. Munday

August 7, 2019
Unprompted review
Daves Doors UK (David C) logo

Reply from Daves Doors UK (David C)

Not a problem and thanks for your review Ms Munday.
All the best with your renovation project and we hope to be of service to you in the future!

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