Daylight Energy Ltd 

We payed in September 2022 6000£ and since then no communication. Scam be aware

Update 10 March

Applied for chargeback for return of deposit via my bank. They applied for funds to DE bank account. Declined, as there are no funds in DE bank account.
Therefore deposit lost. Paid by debit card.
Installation not registered with HIES, so no help there.
DE spun us the line for 4 months that we were still awaiting DNO approval.
Now realise we didn’t need approval as system is as under 3.6 kw threshold.
This feels like conspiracy from the initial salesman onwards.

Every single person I spoke to in DE said DNO approval still pending. I didn’t understand DNO rules. That’s their job! Basic to solar installations. Every single member of staff would know DNO rules. Basic.

Deposit paid 2 sept 2022. No sign of installation. Recommend you contact HIES and Checkatrade.
Update 28th February
Sent letter to DE recorded delivery. It was signed for by David Humphriss on 27th February.
Called DNO today. We paid our deposit on 2 September 2022. Application was not made until 26 January 2023, almost 5 months later.
As part of our deposit was paid by credit card, the whole deposit will be covered if the Company has gone into liquidation as advised byMr Humphriss when confronted outside DE premises on Monday by customers in similar situation.
To now hear that DE has advised HIES that they are still trading is disturbing.
Having potentially pocketed all our deposits and consistently lied to us all for months, can mr Humphriss now come clean so we can make our claims and move on.
I will call HIES tomorrow and update.
DE phone lines all remain unanswered.
Updated first of March.
I have just had a rather terse phone call with HIES, asking them to give me evidence for the claim that was made on trust pilot yesterday by another customer, that DE is still trading. All the evidence, I told them points to the contrary. They were unable to provide such evidence.
I expressed my dissatisfaction with this stance.
I have tried once again this morning to contact all three phone lines at Daylight Energy and none of them has been answered.

Survey for solar installation end of August 2022 deposit paid in September, I was promised an install prior to Cjhristmas 22. I am still waiting for an install date, this company promises to call or email again and again and constantly fail! They messed up the DNO and didnt resubmit until mid December since it was returned to them in mid November after originally being sent incorrectly in early September. I only foun this out by chance by a new member of staff where prevoulsy they had not mentioned this to me at all but knew about it! To put right one of the staff James said they would book in the solar panal install for 01/02 irrespective of whenther the DNO is returned in time as the output could be limited until DNO received. This was never confirmed so I chased for confirmation then Victora advised I wasnt booked in for 01/02 but James then said she was mistaken but they were bringing in the install to 25/01, this never happened as they lost contractor staff apparently so was pushed out to 10/02 then told would be pushed out 2 weeks again due to staffing issues, to 24/02 I now have no clue if this is going head or not or even if this company is still rading as they have not returned emails or calls since Monday this week they are totally uncontactable, even the surveyor I called today says he doesnt work for them any more. Avoid ths company it is one of the worst companies I have ever had the displeasure of dealing with!

We put a £3000 deposit down at the beginning of November and still have no date or estimate of installation date. The HIES insurance runs out on the 7th March and I have made numerous attempts to get some sort of answer from this company with no reply to emails or phone calls. DO NOT USE THIS COMPANY!!
I have contacted HIES who are looking into this. I sent an email directly to Mr Humphriss asking for the return of my deposit within 48 hours (with the relevant bank details) but nothing has been paid back yet (in fairness they have until 0800 tomorrow so I will update after that). UPDATE - no return of deposit, no surprise there really. Will be speaking to HIES again in the morning.
UPDATE 1400 28.02.23 - I have just been informed by HIES that they have had a meeting with Daylight Energy who have stated tat they are continuing to trade and that the phone lines are open for anyone wishing to contact them. I have tried to call and of course there is no answer (you have to leave a message as apparently they are busy assisting other customers *raised eyebrows*). May be worth a call! I have left a message!
ANOTHER UPDATE - 01.03.23 - I am increasingly frustrated with HIES who apparently have accepted the word of Mr Humphriss when he has told them that he has no intention to cease trading even though we believe the receivers are in! So his refusal to list the company as 'ceased to trade' means that the last glimmer of hope that some of us have (I recognise that some do not even have this hope and I am very sorry for you) in getting our deposit back through HIES is disappearing. He is a totally dishonorable in every way and somewhat delusional if he believes that he could trade given the reviews that are pouring in on this site. I would certainly join others in a civil action if available so please count me in!!!!

I placed my order for solar panels in Nov 2022 and paid my deposit and was told the installation will be in Jan or Feb 2023 because there was a shortage of batteries (i found this to be untrue).I contacted the company in January to see when the installation date was and was told it might be sometime in April 2023.I told them that was no good for me because of holidays and if it could`nt be installed in March then i will cancel and have my deposit returned.No one is answering the phones or replying to my emails or phone messages.What a shambles this company is.

DAYLIGHT ROBBERY - AVOID
DONT ANSWER THE PHONE WILL BE REPORTING TO TRADING STANDARDS.

Paid deposit of over £2500 5 months later still waiting. Was told maximum of 3 months. No one picks the phone up and no one reply’s to emails. Dreadful service from a dreadful company. Don’t use.

Paid over £4,000 deposit with installation meant to happen in December then January but they then delayed it to February but despite numerous phone calls, installation team will just not contact me. We are very unhappy with the way they are dealing with our order. We have had to go to our credit card company to try and claim our money back. Have a look at Facebook "Daylight energy ltd ripped off customers "if you have a story of having your money taken but not had you system fitted.

We had to wait a while, after some issues with the DNO and product availability, the fitting team turned up on time, this review is from someone who worked in construction, the job is top class. Very happy with the final outcome.

Update March 6th
Supposed to be install day. No show. No contact, not possible to get through. I said before jury was out - now have a clear verdict AVOID. DO. NOT. DEAL. WITH. THIS. COMPANY.

So...the jury is still out regarding Daylight Energy.

Good bits - initial survey and quote were professionally carried out. Scott was helpful in answering all our queries (and we had a few!) Didn't make us feel like foolish for asking lots of questions. Their quote was middle of the pack but they were knowledgeable and made us feel confident taking things forward.

We were clearly informed that the DNO process could take a up to couple of months, of course we would have liked that to be quicker but accept that was out of their control. In fact we paid our deposit early October and DNO was sorted by beginning November. On 2nd Nov a member of the handover team phoned us and indicated that our system could be installed before Christmas but that this would be confirmed by an installation coordinator. One week later we had an email from Lester Chine saying the system would be installed in January and that we would be informed of the exact date nearer the time. We'd hoped for earlier but we're OK with this….

At the end November we received this email: "I know we were hoping to complete your install in December/January but due to factors beyond our control, the weather and operational issues we are having to move all our installations back by a month."

We heard no more so I sent a follow up email at the beginning of January and got this reply: "You are in our February install program, this is being worked on over the next few weeks so we will be able to advise a date then."

End of January still no news of a date so I followed up again and received this reply: "I believe you called in this morning to get an update, apologies I couldn’t speak to you. Due the bad weather a few weeks ago and some operational resource issues, we may have to move your installation into March as we have had to push back all installations. We are currently reviewing this, and we hope to advise a date in March in the next few weeks. "

Anyone else starting to see a pattern here??

Unlike other reviewers I do not feel we are being ignored by Daylight Energy. Our installation coordinator, Lester Chine is responding to our emails or calls but we are loosing patience. It feels as though the installation date is continually being pushed further away. We have waited each month to receive a fixed rate but when we chase them for info we are being put off again. The continued failure to give us a set installation date has erroded our trust.

It is a difficult and busy time for the solar industry but our experience with Daylight Energy started as very good and has gone downhill from there. As I said earlier, the jury is out, but at present we do not feel able to recommend Daylight energy and would advise caution if you are thinking of signing up with them.

If things change, which I hope they do, I will post an update to this review….

Update 20th Feb:
After further chasing on 6th Feb was given installation date of 6th March. This is now just 2 weeks away so followed up and got this tentative response "As we currently stand, that date in March is confirmed so we hope to be providing some further information in due course."
Really want install to go ahead but this has not filled me with confidence....
Will update again if there is further progress

Solar panels installation professionally completed by Daylight Energy. Whole process was efficiently managed by Victoria. Job was completed tidily and with little disruption. Sales rep James does not try to sell anything you don’t need and he takes his time to ensure everything is working perfectly. Would recommend Daylight Energy to anyone considering a solar install.

Great contact and communication, the designer / salesperson were on time, very informative and no pressure at all.
I received the quote the same day and was please how competitive it was.
There was a delay due to the DNO, however, the Daylight team were great and keeping me up to date with the process.
Everything is now installed and generating energy.. thank you so much Daylight team 😃
I would highly recommend

After placing our order in August we are still waiting for a installation date with no updates and we are still at a loss as to whether we will actually get the solar panels and battery installed. I have complained to the MD and have received no response. I understand that there must be a back log of orders but just an update would help!! Their customer service is appalling! I really wouldn't recommend them based on the way they have dealt with my enquiries after contacting them a number of times and being promised an update and nothing happening!!!

We paid the deposit for a solar panel system and after four months of awaiting for an installation date we have been left with nothing but silence. Despite multiple attempts to contact them, it appears Daylight Energy are determined not to respond. Frustratingly, this long wait has revealed a project riddled with technical glitches (ie: undersized inverter that would clip the energy generated).

Been shopping around to install batteries to complement previously fitted solar panels.
Darren at Daylight Energy has been excellent from the word go. He knows the products, answered all my questions and helped us with deciding.
What impressed us the most is he always answered his phone, unlike some companies.
Just paid our deposit and looking forwards to the installation in the new year, when we will put in another review.

The whole experience was first class from beginning to end.
Customer service staff were friendly caring and reliable, I was kept up to date and infromed of the process of all times.
The contractors were professional and I am so pleased with the works. A really great company which is a rare thing in today's day and age!

Solar panel installation.
From start to finish a highly professional service. Everyone involved was polite, helpful and efficient. Extremely impressed with the level of service, made what could have been a stressful process easy and pain-free. Thanks to everyone involved

Very efficient throughout whole process. Any queries we had were dealt quickly. Would recommend applying for the offer straight away.

Great Customer service.

Informative and knowledgeable staff. Friendly in their approach.

Gave me a great quote and answered all my questions on process etc

Reassured at every turn and always kept in the loop with what was going on with my installation process.