SOFACOMPANY Deutschland Reviews 4,838

I went to the showroom in Berlin and was helped by a kind and professional employee. She helped me to place my order and made sure I knew exactly what to expect. My sofa came within 2 weeks in perfect condition and is not only comfortable but aesthetically pleasing as well. At Sofa Company quality and service come at a very fair price. Thank you!

Everything was great and delivered quickly.

Very great service in store, fast delivery, and good style and quality!

Best sofa
Best sofa we've ever had. And very nice personal in the shop in Berlin.

Very friendly service, good selection, high quality products

Excellent customer service and excellent quality of the products.

comfortable and fancy sofa, competent and helpful staff, short waiting time, competitive price.

Great experience from start to finish. I visited the showroom in Berlin before ordering and the staff was very helpful and knowledgeable about the product line, without ever being pushy. Ordering and delivery was uncomplicated, and a month later I'm still loving my sofa. Would gladly order from Sofacompany again!

Couch is nice as well as the company´s service.

Everything about the Sofa is great. My only issue was the delivery. The delivery guys were just extremely loud, rude, and constantly cursing in Russian which I know is out of your control for the most part

Everything went smoothly, and we love the sofa.

Great quality, fantastic customer service would recommend without hesitation.

I had one of the worst customer service experiences with a customer service representative in Berlin. She was rude, unfriendly and highly unprofessional. Love the furniture, but I detest the experience.

Ensure your reps receive proper training because this is unacceptable on all levels!

One of the best companies that i ever seen

Good service in the shop.Friendly staff who knew what he was doing.Ill go back if I ever need another sofa.Ill also recomend your products to friends and family

We are very happy with out Nelson sofa and Oscar chair. They were delivered in good time and the only additional work we had to do was put the legs on, which was easy.

A delivery time of 11 weeks seems like a long time for a custom made sofa, considering all that we wanted was a different colour material, but in general our sofa has been worth the wait and is comfortable. Delivery process worked smoothly and efficiently.

So now the bad. There was a problem with our brand new sofa, and when we mentioned this we were offered either a complete new sofa (with the corresponding lead time of 11 weeks), or €40. I feel it would be better to just offer the swap as €40 (~2% of the product value) seems laughable.

I ordered a new Vilmar and there are some scratches at the bottom. I don’t know this is because of testing during production or this is a second Hand sofa. What I am sure as you can see the pictures this is not happened during delivery because the package also was covered that part.
-when I asked them about it they offer 35 euro for credit and after 20 emails they offer 100euro and two pillow or exchange the sofa which is time consuming at the moment.

Thank you for mating service