Deliverback Reviews 802

I would not rate this company at all. I lost my bracelet at security in Dublin airport. I had to send all the details of when when etc and a detailed description which was fine and I also had to pay €19 upfront. This was all done and I was happy to pay but from then I got radio silence and I emailed them 3 further times with no answer. To me this was a total scam. When I arrived back from my trip and I still had no word I contacted DAA through smart cart and I had my bracelet within 12hours. I would NOT recommend Deliverback go to Smart card in the arrived ball of T 1

Landed in Frankfurt and left my iPad on the plane. I could see through the find my app that the iPad left the plane and it was in a building at the airport for 2 WEEKS. I gave them the location and sent them the screenshots of the app, and they reached out to me ONE time saying that they couldn’t find the iPad! Worst money I’ve ever spent, felt like the effort was none to get my item back

Jesus christ.you people that are making people get fake hopes.I lost my car Keys in krakow airport.Lost and found found the Keys, and they are at the lost and found area.But Deliveritback team Said after 10 days that they had talked with the police and airport and could not find the Keys.Hahaha...Bullshit...this is a scam...Avoid paying for this because its just fake...

Absolutely awful company avoid at all costs. Extremely expensive for what it is and they were “unable to locate item” despite the fact that I had confirmed with the hotel before and after paying deliverback to collect it. I sent screenshots and proof that it was in the lobby waiting for collection and they still said they couldn’t get through to the hotel. They can’t have tried at all because the hotel replied to my emails instantly and answered the phone every time I rang.
Deliverback are now ignoring me as I’m asking for a refund because I have found another company that managed to confirm and collect my item on the same day!
Absolutely awful company all round to deal with AVOID AVOID AVOID.

We left a small but cherished toy cat in a hotel in Heraklion, Crete. Only realised on return to the UK. Deliverback was our salvation. Easy to use, they located our toy cat and delivered him home safely. We were kept fully informed, tracked him across Europe and all anxious emails were responded to rapidly. Definitely recommend this service.

Took my money and did nothing did not reply to ŵebsite or email to three addresses or to WhatsApp messages. I paid extra for expedited service as well.
Edit: the website finally worked today and they are refunding my money and only said that they could not provide service in Mexico City but no correspondence to let me know. Still very disappointed but it appears that they will refund me my money.

Deliverback team was really quick, friendly, effective and accurate.
In 7 workdays I got back my lost MacBook, delivered to Hungary.
I'm really grateful!

Very fast service!

Lost my wallet in the rental car when I dropped off the car at the rental place in Crete before boarding the plane. Didnt realize it until I got to Athens. Was told that the rental car company found it and I just needed a courier to pickup and deliver it to me. Found Deliverback and thought to give it a try. Paid for the service, and it was not cheap. They responded to a few of my emails and told me they were sending someone. After a week I contact them and was told it was delayed because of availability of someone to go out and was told the next day they had someone going out. 2 weeks later the item was still not picked up and I haven't heard back from Deliver Back. I contact Avis and they said nobody came for it. Will habe to dispute the payment but be aware. No real communication unless I reach out and still doesn't seem anyone is working it. Be cautious when using.

Forgot my headphone at the hotel. They quickly contacted me to gather all the informations.
I received my headphone a few days later. The reason i gave 3 stars is because i paid for extra protection package and the headphone was literally in an envelop, and got scratched.
Dont bother buying this

Thank you so much deliver back my son left his phone in crete airport. The service is amazing got phone back in 5 days.

DeliverBack are Miracle Workers. I left my hat at a hotel in Rome and neither the hotel or my tour company were very accommodating in helping me get it back. The hotel said I had to hire a courier service as they would not mail it to me. My tour company told me to contact UPS, DHL, or FedEx to arrange for a courier service. I went to UPS and DHL which didn't really know how to help me with the VATs etc in Italy. Luckily my husband started Googling how to get lost items back from Italy. DeliverBack popped up and the rest is history. And to tell you the truth, the hat wasn't really that important, but the bling on it was VERY sentimental to me. I had a broach on there from my deceased Italian Grandmother, which is the only thing I had from her. In no time DeliverBack was able to retrieve my hat and had it shipped back to the United States, no problem. I will be forever grateful.

quick response. available when needed by phone and mail.

The company did what I paid for..
I was unable to begin the process as the Hotel where I left the item was not on their database and there was no way of adding it.
I had to wait for them to come back to me. When they eventually did I paid the fee...not cheap, I did get my shirt back the following week, the disappointing part was there was no feedback / information regarding the progress of the shipment. I only found out that the item had been collected because the hotel staff were kind enough to let me know. Even a tracking facility would have been helpful

Excellent service. Particularly good at providing updates through shipper DHL. Even took the trouble to check all was well after my leather jacket had been delivered back to me from Athens.

Nothing but frustration. Completely unreliable service.

My son left his airpods in Italy and we were finding it difficult to navigate getting them back. I then came across Deliverback and they were amazing! They dealt with the hotel (which was not listed on their website) and organised everything. One happy son reunited!

I had a very disappointing experience with Deliverback.

After submitting a lost item through their system, I was informed that they couldn’t locate my product and that the service was therefore cancelled. While I understood the situation, I requested a refund — which should have been a straightforward process.

However, despite receiving a message over a month ago saying my request had been forwarded to their accounting department, I have yet to receive any refund or meaningful update. I’ve followed up several times, but the communication has been vague and unresponsive.

Fast and efficient service with timely updates in track and trace.