De'Longhi Reviews 23,674

Wish I'd read reviews on Delonghi before buying this faulty Magnifica Evo bean to cup machine.
Bought November 2025 and felt the frother wasn't doing it's job and coffee was not very hot, in February 2026 we developed a fault as it just ran cold milk through the carafe, I'd registered the warranty with delonghi and thought I was fully covered (how wrong was I)
After contacting them and spending time on emails chats and phone they finally found my registration but made it really difficult for me which I couldn't understand, they arranged a courier to collect my Evo and after chasing up it was returned we used the machine for one week and it developed the same fault, I contacted delonghi again and said I felt the machine was faulty as we'd only had it back a week and at this point the machine was only 3 months old, but was assured it would be collected and repaired and returned, on both occasions I was never told what the 'engineers' had done, as obviously to break down in the matter of weeks didn't seem right but was told there was nothing I or they could do as its up to the engineers to fix it, well surprise surprise after it arrived back it went again exactly the same fault and it went to the engineers and I said don't want it returned as it was a faulty machine but yes it came back and is now gathering dust on our worktop, we've paid over £300 for a item we can't use and after speaking once again with delonghi they said to repair it myself as I would have to pay for any more repairs, I've contacted Rip Off Britain and trading standards as I've got a coffee machine I can't use other then making black coffee
Don't buy from this company as feel their customer service is rubbish, the machines don't work and if they stopped paying the likes of Brad Pitt to advertise there machines they could afford to re-emberse it's paying customers

Great product, quick and easy purchase. Really nothing to complain about. I have received pretty quick at home and could already start using it.

Not responsive to tickets. Raised a request over a week ago now and followed up & still no response: 7783686

I had every intention of ordering a bean to cup coffee machine (one of two options) and was on the web site when the option of 10% discount popped up on the screen in return for registering my details.
I repeated this exercise 3 times and never received the discount code and therefore emailed customer service and was ignored twice before finally receiving an apology of sorts with a code to use.
I logged back on the site only to find my first choice machine had gone up in price after the bank holiday negating any benefit from the discount and that my second choice was now out of stock.
Basically this whole experience has convinced me (a former De^Longhi customer some years ago) to reconsider which make of machine to go for involving another long winded research process,
I have worked for 2 Italian companies during my career and their levels of customer service were exemplary!
The DL customer service team should be renamed The Order Prevention Department!

Purchased an expensive portable air conditioning unit. On first use it was faulty. I have not received any replies to emails sent to Delonghi. The Amazon seller is unresponsive and Amazon say I must go direct to the seller.

Impossible to return the unit to anyone as the box is Hasmat labelled and "normal' couriers will not accept it.

Edit: As I had mentioned the seller is unresponsive making it impossible for the item to be returned owing to the Hazmat labelling. Delonghi need to take some responsibility to who they authorise to sell their goods.

Had a problem with our coffee machine which I tried to fix without success so I phoned DeLonghi's so-called technical support.
I was left waiting for 35 minutes before I lost the will to live. So typical of companies, "we've got your money, so we don't care anymore about our customers".
IF, they have anyone actually working in this department they are probably overworked and on their own!!
An utter disgrace.

Very satisfied with DeLonghi support in Canada. My Braun Multiquick 9118XL chopper gearbox cover stopped working. I contacted support, they responded very quickly and replaced the product completely. They sent the package very quickly. I am very satisfied with their work, they did everything so quickly and professionally that I didn't even notice this problem. They were in touch all the time and answered all my questions, taking care of me as a buyer. I use a blender and a food processor with a warranty. DeLonghi company cares about their customers and is responsible for the quality of their products.

Fully automated is never hot enough on milk drinks.

Frother wands are obnoxiously loud!!!

I tried 3 different models

Honestly, the worst and most frustrating customer service I have ever worked with.

I have had a Delonghi Specialista Maestro machine for the last 3 years which keeps breaking every de-scaling cycle (every 6 months or so). It was no problems just the warranty cycle however as soon as it's over and the same problem persists, it's a nightmare.

The customer service team don't listen to you, consistently provide differing advice and then when you get agreement for it to be examined for a root cause analysis of the persistent issue, they quote you for £95 for a repair which they cannot detail A) what the core issue is, B) what the fix will be or C) what can be done to avoid/fix in the future.

I have an ongoing conversation with Delonghi on this (6 months plus) and has truly been a horrible affair. At this point, knowing it'll be an ongoing issue with the machine, it's more cost effective to buy a new Sage machine than pay for a bogus/fraudulent repair evert 6 months.

I ordered a Magnifica S Smart Automatic bean to cup coffee machine - Titanium Black on 23 May. The stated delivery time was 3 working days.

This was be a present for a birthday on 3 June.

The product had not been delivered after 3 working days so I contacted customer services by message. I received a reply saying that the delivery had been ’slightly’ delayed.

I waited a couple of more days and then rang customer services. I was given the same information and told that my enquiry would be escalated to ‘a higher team’. I asked to speak with ’the higher team’ directly and was told this was not possible. I was then told that if I persisted the enquiry would not be escalated and the call terminated.

This response is generic, vague and equivocal. It constitutes very poor customer service.

I notice on Trust Pilot that other customers have received the same response.

I found an email address for the Kenwood CEO and sent a complaint. The email failed delivery.

I bought a portable air conditioner from Argos just 1 year and 10 months ago, and it completely stopped working last week. Since then, I’ve been going back and forth between Argos and DeLonghi, wasting my time repeating the same thing over and over again. Argos keeps telling me to contact DeLonghi, while DeLonghi keeps telling me to go back to Argos. It’s honestly ridiculous that neither company is willing to take responsibility when the product clearly came with a manufacturer’s 2-year guarantee. I should not have to chase two companies around just to get support for a product that is still under warranty.

★★☆☆☆

The coffee machine itself was good while it worked, but the after-sales service has been extremely disappointing.

I've been without my machine for nearly three months, returned it over 20 days ago, and I'm still waiting for my refund. Communication has been poor, timelines keep moving, and every update seems to bring another delay.

A premium product cost should come with premium customer service. Unfortunately, that has not been my experience.

Wish I was brand ambassador Brad Pitt, maybe then I’d get an answer!

I’ve been stuck in De'Longhi UK’s customer service loop for weeks, and it got me wondering: if Brad Pitt’s coffee machine started pooling water all over his kitchen counter, would he have to deal with this nightmare? Would his emails bounce back from unmonitored mailboxes? Would he get stuck on a useless web chat that goes nowhere? I highly doubt it. He’d probably have a shiny new replacement hand-delivered to his door.
Unfortunately, for those of us who actually pay out of our own pockets, the reality is very different. My machine has developed a major internal leak for the second time. It was already sent away once for this exact issue under repair reference 6511935. They kept me completely in the dark about what they actually fixed back then, ignoring my repeated emails asking for a service report.
It wasn't until I had to lodge a brand-new complaint (Ticket: 7739008 )this year because the leak returned that an agent named Wan finally told me they had replaced a valve. But because the main warranty has now run out, Wan says I have to fork out £190 to get it looked at again.
It is a joke to expect a customer to pay nearly 40% of the machine’s purchase price to fix a part that your own engineers couldn't even make last a single year (especially when your website claims repair parts have a 1-year guarantee!).
De'Longhi can spend millions on Hollywood actors to look sleek on TV, but when it comes to basic product durability and helping real customers, the service is a total failure.

Absolutely Avoid!!!

Ordered a coffee machine a week ago tomorrow. Website states delivery within 1-3 working days and I still have not received it. Received an email 2 days ago simply saying there's been a delay in processing my order, no other details. I have called the customer help line on 3 occasions, 2 of which I was on hold for 30 minutes, only to be told they can't see any information other than that I placed the order. A ticket was raised internally with another department 2 days ago and I have still been given no further information! Who knows if I will even get the product I ordered. Very disappointed in the service and the lack of information held by the helpline staff

Diabolical. Bought a magnifica evo coffee machine from this company. Bought it back to the retailer, due to a faulty miik carafe and got a replacement machine from the retailer (curry’s). Same problem a week later. I have been waiting 4 months for a replacement milk carafe from Delonghi. You cannot speak to anybody in head office (big red flag). This machine should be on a product recall as they’ve had so many identical problems, they’ve got an indefinite shortage of milk carafes. Customer service are unprofessional, misleading, condescending and nobody gives a toss once they have your money. Got a refund from Curry’s in the end and will never buy a delonghi product again. I was told they do not have a printer in their office to put replies in writing! Also, they do not answer emails. Really do not give this company your money.

I bought an Eletta Explore coffee machine 3 years ago. The wand and carafe started not working within a year meaning you can only make one coffee before it all has to be washed out. When I call delonghi I have to spend another £61.95 on a new whole carafe which I only need the top part, which by the way you cannot clean as it is a sealed unit. The machine cost originally over £600. Do not buy these machines as their life for working correctly even it you wash them correctly is only about a year.

I placed order and it has completely vanished. I have received absolutely no dispatch confirmation, updates, or tracking details.

Trying to get information out of De'Longhi is a nightmare. I used the online chat, but the agents refused to answer basic questions and abruptly terminated the chat while I was still typing. I then spent over 1.5 hours on hold waiting for phone support. When I finally got through, the agent curtly told me the issue was "escalated," refused to give me any actual details or tracking, and hung up on me.

As a consumer, I am legally entitled to know where my paid-for goods are. Being ignored, stonewalled, and repeatedly disconnected by customer service staff is entirely unacceptable. I would avoid buying directly from their website.

Rang customer support for a warranty issue, waiting 30+ mins to get through. The call lasted 2 minutes, I was told to return to retailer as within 30 days of purchase. The rep stated that warranty is solely handled by the retailer (Amazon). Then terminated the call on me whilst I was explaining my situation and how I wanted to go through warranty due to the product being out of stock everywhere.

Do not buy anything from this company, I purchased 2 very expensive coffee machines from delonghi over the past 18 months. First machine broke within 30 days of using, sent it back and after a small period of time was told that this machine has been discontinued and offered my money back, like most big purchased this was bought in Black Friday so lost money on replacements. 2nd coffee machine has been great up to a month ago, phones to be picked up to get repaired and was told 7 to 10 days to be fixed. Guess what, still waiting for it to come back after 3 weeks. I have been chasing every week with no response from delonghi after promising every time they would get back to me.
Long and sort of it, the customer service is the worse I’ve had to deal with in my life.

I will never buy anything from De’Longhi again. Their customer service and repair support are absolutely terrible.

I needed my coffee machine repaired and tried calling them for over a week. Every time I waited on hold for around 20 minutes, and nobody answered. Eventually I was lucky enough to get through to someone. After I explained the issue, the representative sent me an email asking for detailed information about the machine and the fault.

I replied immediately with everything they requested, but after that they completely ignored me. I sent several follow-up emails and never received a single response.

Afterwards I checked online reviews to see if I was just unlucky, but it turns out many other customers have had even worse experience with their repair service. Honestly, I thank God I didn’t end up using their service after reading those reviews.

AVOID THIS COMPANY!!!!
Update for your records: the ticket number is 7775601.

However, as I do not want to risk receiving my coffee machine back with missing parts, being repaired inadequately, or even receiving a different machine so I have decided not to proceed with your assistance any further.

The reviews I have read have effectively discouraged me from doing so. In addition, De'Longhi finally responded to my emails only one day after I posted a negative review, which clearly suggests that customer concerns receive attention only when they become public. This has further reduced my confidence in the quality of your customer service and the way customer issues are handled.

Given these circumstances, I no longer feel comfortable entrusting my coffee machine to your service process.
P.S. I have been a loyal customer of De'Longhi for many years and have purchased three coffee machines from your company. Given my long-standing loyalty to the brand, I am particularly disappointed by this experience.

If De'Longhi is willing to offer a reasonable resolution, such as replacing my current machine with a new one, I would be prepared to reconsider my position, including updating or removing my review and considering De'Longhi products again in the future. I believe this would be a fair way to restore my confidence in the brand and demonstrate that customer loyalty is genuinely valued.