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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Simply perfect in taste.

Simply perfect in taste.
We highly recommend Demijohn to everyone.
We always enjoy ordering from here.

November 6, 2025
Demijohn logo

Reply from Demijohn

Thank you very much for choosing to shop with us and for spreading the Demijohn word, your positive reviews, whether through word-of-mouth or here, online, means a lot to us. We really appreciate it!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Brilliant fast delivery

Brilliant fast delivery, well packaged and fantastic product.

November 10, 2025
Demijohn logo

Reply from Demijohn

Dear Customer.

Thank you for taking the time to leave us a positive review, we are pleased to see that we ticked the boxes to make you have a great Demijohn shopping experience!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great products and really speedy delivery. We may possibly have ordered again 🤣🫣

November 6, 2025
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Reply from Demijohn

Dear Johanna.

It seems that the Demijohn effect has worked on you! I am happy to see that you have had such a positive experience with Demijohn that you ordered again. Thank you very much!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

A very pleasant visit

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful bottles or you can take your own.

November 5, 2025
Demijohn logo

Reply from Demijohn

Dear Ms Aitken.

Thank you for taking the time to come visit Demijohn at Glenlair Steading, I am happy to hear that you enjoyed trying lots of different things and that you had a lovely experience with us.

We look forward to hopefully seeing you again - don't forget to bring your empty bottles!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Purchased for a friend’s Birthday

Purchased for a friend’s Birthday. Delivered quickly and she is delighted with the gift. Excellent service will use again for further gifting.

November 4, 2025
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Reply from Demijohn

Dear Zoe.

Thank you kindly for choosing Demijohn to be a part of your celebrations, we are so pleased to hear that your friend loved their gift.

Your review goes a long way, thank you!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars
Demijohn logo

Reply from Demijohn

Dear Tina.

You are most welcome!

Thank you for shopping with Demijohn and for taking the time to leave us a lovely review.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Classy bottle with amazing taste

Arrived fast and with no issues. The rum is amazing and the bottle extremely classy and unique. The writing on the bottle has rubbed off a little but it did not make the drink any less attractive. Fantastic idea for a gift. I highly recommend this shop.

October 30, 2025
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Reply from Demijohn

Dear Marta.

Thank you kindly for taking the time to leave your review, it means a lot to hear your feedback.

We are so pleased that you enjoyed your rum and that our service was speedy! Sometimes with our efficiency we run into a mishap such as the writing not being entirely dry before we wrap the bottles, we will keep an eye out for this in future to prevent it happening again. However, I am glad that you still thoroughly enjoyed your tipple!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Good service

Quick and fast delivery

October 30, 2025
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Reply from Demijohn

Dear Ms Dimes.

We are pleased to see that you had an efficient shopping experience with us!

Thank you very much for taking the time to leave us a review.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Excellent

Excellent, friendly service. Always very helpful and we all love their products.

October 30, 2025
Demijohn logo

Reply from Demijohn

Dear Ms Johnson-Walker.

I am pleased to see that you have had a great experience shopping with us, thank you for taking the time to leave us such a wonderful review!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

A great product

A great product, easy to order on line and delivered intact and on time.

October 21, 2025
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Reply from Demijohn

Dear Kerry.

Thank you very much for your lovely review, we are happy that you had a great experience ordering with us and that you enjoyed your purchase!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Being made to feel that nothing is to…

Being made to feel that nothing is to much trouble, friendly and knowledgeable staff. Taste experience

October 28, 2025
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Reply from Demijohn

Dear Mr Reid,

With customers like you, you make our experience as a team very easy! We hope we can continue to give you a positive experience at Demijohn for many more years to come.

Thank you for your custom.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Soooo simple

We sent our order in and when we arrived Yasemin had it all packed and ready for us to collect

October 21, 2025
Demijohn logo

Reply from Demijohn

Thank you very much for your lovely feedback!

I look forward to seeing you and your daughter the next time you fancy a refill! It is always a pleasure.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Yasemin was a great help!

Yasemin within the customer service team was really helpful and kept me well updated about the status of what i wanted to order and when the stock would be available. The products were exactly what I hoped for and the notes from the team were nice to receive.

October 16, 2025
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Reply from Demijohn

Dear Mr Fenton.

Yasemin here, thank you for your wonderful review. I am happy to help and I hope your gift recipients enjoyed their tipples!

Happy sipping!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Really interesting products

Really interesting drinks, oils and vinegars with subtle and unusual flavours - much better than the usual supermarket options.

October 8, 2025
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Reply from Demijohn

Dear Ms Cope,

Thank you for going out of your way to leave us a wonderful review, we are so pleased that you enjoyed trying lots of new and unusual things!

Thanks!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Super friendly and helpful

Super friendly and helpful

October 14, 2025
Demijohn logo

Reply from Demijohn

Dear Carol.

That is very kind of you to say!

Thank you for taking the time to leave us a positive review, we are happy that you had a great experience with us.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

All good

All good. Many thanks.

February 25, 2025
Demijohn logo

Reply from Demijohn

Dear O.

Thank you kindly for taking the time to leave a positive review!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

A fantastic selection

A fantastic selection of mostly flavoured oils, vinegars and spirits all available to taste. A fun experience to visit and delicious products to buy as gifts for friends and self! Lovely bottles too.

September 30, 2025
Demijohn logo

Reply from Demijohn

Dear Ms Dupuy,

Thank you very much for taking the time to leave us a positive review!

I hope both you and your gift recipients enjoyed your new Demijohn products!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Tasting was so exciting and extensive early birthday pressies purchases made. Thank you Angus!

September 15, 2025
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Reply from Demijohn

Dear Helen.

Thank you dearly for your kind review. I am so glad that you have had a wonderful experience and I will pass your thanks to Angus!

I hope you and your gift recipients enjoyed your new Demijohn goodies.

Many thanks,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Red Letter Day parcels

Always a Red Letter Day to receive a parcel from Demijohn of refilled bottles. Returned within a week of being bottles being sent from Cornwall to Scotland, superb customer service as always.

September 4, 2025
Demijohn logo

Reply from Demijohn

Dear Vicki.

Thank you kindly for leaving us a fantastic review. We hope we can keep your bottles refilled for many, many more years to come. You are a professional at this!

Best wishes,
Yasemin
The Demijohn Team

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