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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Angus is the best

Angus is the best. He and his team quickly shipped my order to Manchester so my daughter there could ship it to America before she leaves the UK. We have our Brammle in hand already! Thank you!

January 19, 2026
Rated 2 out of 5 stars

Unfortunately writing on some of the…

Unfortunately writing on some of the bottles are smudged.
The paper wrapping around the bottles were ripped and crushed.
As this was for gifts I have had to remove the wrapping. I think it was due to poor packing.

December 3, 2025
Demijohn logo

Reply from Demijohn

Dear Ms McCulloch. We are very sorry to hear your order was not perfect on arrival. As suggested to you by email, we are more than happy to repair or replace any damaged items in your delivery.
Luckily damage during a delivery is very rare and we are always here to help resolve such issues quickly when they happen. Thank you for your order and best wishes, Angus

Rated 5 out of 5 stars

This is a customer focused company

This is a customer focused company. Their products are outstanding and the service offered more so. Whether it is a food fayre or an online purchase the same high standards are adhered to.
I wholeheartedly recommend the refill service; and if you are looking for a real treat of a present then you have found the right place.

December 3, 2025
Rated 5 out of 5 stars

Lovely people with great products

I first met the Demijohn team and sampled their delicious liqueurs at Stranraer oyster festival and came away with a few bottles,I decided to treat myself to another 2 for Christmas so I ordered on line, they came quickly and very well packaged I recommend this company and their products to anyone

December 2, 2025
Rated 5 out of 5 stars

Having been able to sample as many of…

Having been able to sample as many of the various vinegars and alcohols that we wanted to and therefore been able to choose the ones we wanted to buy. Also having Angus there telling us all about Demijohn how it was set up and how they sourced the ingredients for their products. I would highly recommend any one to pay them a visit, this was our second visit to Demijohn and will definitely be visiting again.

November 25, 2025
Rated 5 out of 5 stars

It is always a great experience meeting…

It is always a great experience meeting Angus and his daughters at the WELL CHILD CHRISTMAS FAIR, having our little tastings and a catch-up. Merry Christmas to you all 🌲 x

November 24, 2025
Demijohn logo

Reply from Demijohn

Dear Ms Allman.

Thank you kindly for your fabulous review! We hope to catch up with you sometime again in the New Year.

We hope you had a happy holidays, too! Thank you for your continued support.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Fantastic

Fantastic! Gorgeous, yummy products, beautifully packaged - what’s not to love!😊

November 21, 2025
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Reply from Demijohn

Dear Mrs F.

Thank you for your wonderful words, we love every single one of them! Thank you very much for sharing!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Tasty treats sent to all the family and…

Tasty treats sent to all the family and prompt friendly help when I made a mistake on the form.

November 19, 2025
Demijohn logo

Reply from Demijohn

Dear Lucy.

Thank you very much for choosing Demijohn to be a part of your celebrations, we hope your family enjoyed their tasty treats!

Also, thank you for sharing your positive review, we are happy to help.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Quick and free delivery.

November 17, 2025
Demijohn logo

Reply from Demijohn

Dear Tim.

Many thanks for leaving us a positive review.

You have the right idea, free delivery over £40 is not one to be missed!

Best wishes,
Yasemin
The Demijohn Team

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