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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always a pleasure to purchase from…

Always a pleasure to purchase from here. Delivery is fast and always reliable

June 10, 2025
Demijohn logo

Reply from Demijohn

Dear Cheyvonne.

Thank you so much for the review! We are always happy to see your name pop up in our orders, we truly appreciate your support. Thank you for being a valued Demijohnnie!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Excellent service with speedy delivery

Excellent service with speedy delivery. Loved the personal touch of the little note thanking me for my business. Amazing company

June 10, 2025
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Reply from Demijohn

Dear Joanne.

Thank you very much for your wonderful feedback! Your kind words go a long way and we are so pleased that you had a positive experience.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

We visited for the first time during…

We visited for the first time during the Spring Fling.
The products are so delicious and we were made so welcome with lots of opportunity to try various vinegars .
Great for gifts as they look so nice and beautifully wrapped. We will be back 😀

May 30, 2025
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Reply from Demijohn

Dear Lucy.

Thank you so much for attending Demijohn's Big Spring Weekend and for leaving us a fantastic review; it was our second year being a part of the Spring Fling festivities and it was meeting lovely folk like you that makes it truly special for us.

Hopefully we will catch you again soon, perhaps even our own music, food & drinks festival on the 16th of August?

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Refills galore and a lovely welcome as always!

Visiting Glenlair to refill our Demijohn bottles with delicious liqueurs, oils and vinegars is a great pleasure.

May 26, 2025
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Reply from Demijohn

Dear PMP.

Thank you so much for visiting us at Glenlair Steading and for refilling your bottles. We are so pleased you had a wonderful time here and we simply love that you enjoy refilling as much as we do!

Hopefully we will see you again soon! (Save the date for the Saturday 16th August for Glenlair Feastival if you fancy a boogie!)

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars
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Reply from Demijohn

Dear Ally,

Thank you very much for your positive review!

Hopefully we will see you again at Glenlair Steading soon - Glenlair Feastival perhaps? If not then, I look forward to the next time!

Best wishes,
Yasemin
The Demijohn Team

Rated 4 out of 5 stars

Birthday present

Birthday present. Bit of a disaster this one. Not all Demijohns fault. Gift set of oils and vinegars. They were out of one product so accepted substitute.Then discovered after delivery that it had rape seed oil x 2 which my daughter is allergic to.

May 29, 2025
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Reply from Demijohn

Dear Rob.

Thank you for leaving us a review.

I had to pleasure of meeting your daughter fairly recently and she explained the whole mishap. Although she may have not got to enjoy our rapeseed oils, I hope you or someone else did at least!

Hopefully we can get the originally planned Demijohn goodies to her next time around.

Thank you for you and your family's continued support, it means a lot!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Received an amazing welcome

Received an amazing welcome, tasted many flavoured vinegars. I bought Garlic Vinegar, wonderful flavour, it is now my go to dressing.

May 26, 2025
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Reply from Demijohn

Dear Rhoswen.

Thank you very much for visiting us and for trying and buying things!

The Black Garlic Balsamic Vinegar is my personal favourite and I am so glad it is beloved by you, too!

Your kind words are really appreciated, thank you.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Angus and his wife are very friendly…

Angus and his wife are very friendly and welcoming and give a very personalised service with a delicious product.

May 14, 2025
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Reply from Demijohn

Dear Fiona.

Thank you very much for your kind words, they are just the best team and I am glad you think so, too!

I am so glad to see that you enjoyed your Demijohn refills, hopefully you will catch Angus and Frances again at the next Badminton Horse Trials!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent gin. Got confused about how to pay at the website so rang to ask for help. Lovely lady rang me back and sorted it all out. Excellent customer service.

May 20, 2025
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Reply from Demijohn

Dear West Yorkshire Lady.

That was me you spoke to! Thank you for your lovely words, it is always a pleasure to connect with our fabulous customers, like yourself, over the telephone - I am more than happy to help.

Also, I am so pleased you have enjoyed your gin. If you would ever like to refill your bottles, you know who to call!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Outstanding products and service

I have bought from Demijohn quite a few times: in person, online and via gift voucher. Every buying experience has been outstanding in terms of service and efficiency and the products are second to none!I could not recommended Demijohn more highly! I would urge anyone to buy from them and, if you do so, I guarantee it will not be the last time!

May 19, 2025
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Reply from Demijohn

Dear CLBW,

Thank you very much for experiencing Demijohn in all of the ways! Plus, your heartfelt words mean a lot to us, we are so glad to give you a positive experience and are always happy for you to keep coming back!

Hopefully we will catch you at Glenlair Feastival 2025!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Excellent

Good variety of products, excellent for gifts or as a treat for yourself

May 12, 2025
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Reply from Demijohn

Dear Jayne.

Thank you very much for your lovely review. We absolutely love a treat and you definitely deserve one for yourself!

Thank you for your support.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Quality and service

Friendly, helpful and a freshing joy to come across a business which cares - second to none. A rare find.

May 14, 2025
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Reply from Demijohn

Dear Richard.

Thank you for leaving us a positive review, we care a lot and we are glad you feel it! We hope we can keep bringing you more joy in the future.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Brilliant Products & Exceptional Service

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impressed with the products or the service. If you’re looking for fantastic food and drinks from small scale producers, Demijohn is the place to go!

May 13, 2025
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Reply from Demijohn

Dear Tom.

Thank you very much for your kind words.

We are so grateful we met and that you liked our goods enough to place an order with us!

We look forward to seeing you again at the next Badminton Horse Trials, hopefully with bottles to refill!

Many thanks,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Everything perfect.

Everything perfect.
Excellent quality of products.
Customer service first class and speedy delivery.
Absolute pleasure *****

May 9, 2025
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Reply from Demijohn

Thank you so much for your wonderful review! We are so pleased that you had a five star experience with us and we look forward to keeping your bottles filled in the future!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Brilliant selection of goods for a gift…

Brilliant selection of goods for a gift that is special and personalised. Promptly and efficiently dealt with. Will buy from Demijohn again.

May 5, 2025
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Reply from Demijohn

Dear Joan.
Thank you so much for your mail order and kind words. We are looking forward to enterntaining you instore at Glenlair Steading soon!
Best wishes, Angus

Rated 5 out of 5 stars

Delightfully Divine

Easy website, rapid delivery absolutely divine product, beautiful presentation, perfect gift for someone including oneself 🤩

April 28, 2025
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Reply from Demijohn

Dear Faye.
Thank you for you fabulous order and extremely kind words, both are much appreicated.
Best wishes, Angus

Rated 5 out of 5 stars

Our first visit to Demijohn

Our first visit to Demijohn, but it certainly won’t be our last! Lovely knowledge people who went above and beyond to make sure we were happy with our purchases. Highly recommend a visit if you’re in their neck of the woods.

April 16, 2025
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Reply from Demijohn

Dear Mark.

Thank you so much for coming to see us at Glenlair Steading and for so enthusiastically buying things.

Thank you also for your kind words, we are looking forward to you next visit already!

Yours, Angus

Rated 5 out of 5 stars

Always a treat!

Always a treat!
Lovely spoiling individually marked presents, sold with attention and a smile. Thank you.

April 15, 2025
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Reply from Demijohn

Dear Jane.
Thank you so much for coming to shop at Glenlair Steading and for your wonderfully kind words.
We look forward to seeing you again soon!
Best wishes, Angus

Rated 5 out of 5 stars

Received international item in less…

Received international item in less than a week on a Saturday which was perfect.

No problem in ordering.

April 1, 2025
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Reply from Demijohn

Dear Steve.
Thank you so much for your order and kind words.
So glad it all made it safely to you, we hope it goes down well!!

Best wishes, Angus

Rated 5 out of 5 stars

Best bramble whisky ever !

Best bramble whisky ever !! Absolutely divine. I’ve purchased for myself and for gifts of which the recipients love it. Customer service is outstanding and delivery super quick. Comes very well packaged for when in transit. Can’t recommend this company enough.

March 19, 2025
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Reply from Demijohn

Dear Maureen.

Thank you, thank you! What wonderfully kind words of enthusiasm for us and our Bramble Scotch Whisky.

We are agree, this is a very fine and fruity drink!

Thank you for your order, we look forward to hearing from you again soon.

Best wishes, Angus

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