DHL Reviews 

1) My package was not delivered to the address even though the office has a full-time manager who could receive the pkg.
2) My package was not re-delivered as requested.
3) My package was not re-delivered to an authorized DHL partner location as promised.
4) Rude Byron at Customer Support. I have the screenshots.

Terrible taxes service. Not recommended!

First, I don't think they even deserve 1 star due to their lack of communication and professional skills. Second, this is not the first but the second disappointment I got from DHL "International" courier service. The first time I used them, they lost my wedding ring right before my wedding and never received it. So, I decided to not use this shipping company again internationally. Recently, my family from abroad wanted to send me some snacks and goods so I had them use DHL as I thought this time would be different. Nope, definitely not! My package has been in the States since July 30th. I've been calling them for 6 days every since, talking to more than 10 different customer service people or specialists. Everyday, I've been waiting for an update. Not a single time they called me first to update me. I'm the one checking my portal constantly and providing them with all the information. To this day, instead of telling me everything I needed to provide at one phone call, they made me call for 6 days with different information. Still, nothing is being done so I requested to send them back where they came from. I don't want my package anymore if I can't even enjoy it anymore at this point. THE WORST SHIPPING COMPANY EVER!

My eBay shipment from the US originated with DHL and eventuallyI started to get fake tracking messages from DHL about the delivery being delayed because no one was home. As it turns out DHL had transferred the shipment to Canada Post, but instead of saying that they said they had tried again and left a card at my door( completely untrue) which again left me scrambling to find out what was going on. I finally found out that CP had the shipment by calling them directly. Why can’t an organizational as large as DHL just tell a customer the truth?

I truly hate DHL. Any time I have expected a delivery from them, there has been a problem. Packages have not arrived as scheduled. Multiple trips to their local office have been frustrating as even their “customer service” reps don’t seem to know what’s going on, or even how to locate a package in their system. Online info is often inaccurate or contradictory. And good luck getting a live person on the phone…it’s impossible. Carrier pigeons would provide better service!

DHL is genuinely the most incompetent shipping company in existence. The amount of times in recent months where items I have purchased have been shipped through DHL and have been delivered over 4 hours away from where I live is pure insanity, and it is an issue that doesn't seem to be rectifying itself. Once is an unfortunate circumstance, twice is annoying, 3 times is a pattern and anything beyond that is just a clear indication of a company that shouldn't even be in business. It is unfortunate that this pathetic excuse for a company still somehow manages to parasite it's way into our global mail economy. I got Mothers Day gifts for my mother, as it's my first year abroad and being so far from my family and of course DHL has ruined my mother getting her gift at all. I am a world away, and it clearly does not matter if its the USA or Italy, DHL has secured a global reputation of being more reliable as a burden than a shipping company.

If it wasn’t for Kaylee at the local Portland station on Courier court I would be giving a 1 star - the 800# is where I see most complaints on the reviews. Those are outsources script readers who have the same info as you do online. Should you have an issue I would recommend calling a local branch. Kaylee and her counterparts literally SAVED the day!!! She went above and beyond to find my package that had been bouncing around for days, reach the driver and help me obtain the package within hours !!! She was so pleasant and such a bonus for this company. Keep being amazing Kaylee.

Following an eBay order in the United States, DHL delivered my package. The day they were supposed to come, I was home, and they didn't show up. After two weeks without any further attempts or offering any solution, they returned the package to the seller. But it doesn't end there. It's been gone two weeks, and nobody knows where it is. DHL blames Apple and refuses to reimburse me. The seller, overjoyed, doesn't want anything either. They can't even tell me what happened to my package: it's a disgrace. The tax authorities, however, were quick to contact me to get me to pay. Never again DHL. I will never receive any compensation. They refuse to take responsibility.

I bought an item through Etsy and the seller used DHL to deliver it. It gets to Philadelphia, PA and is on hold because more fees had to be paid... which was not true (they claimed a clerical error). It gets to West Deptford, NJ and is on hold because "more information" was needed but... it turns out that was not true. DHL says they need at least 3 days to post that payment and the package is on hold until then. Their customer service was NASTY blaming me for not understanding their delay even though the DHL system said it was paid. Plus their cavalier attitude was "just wait for it" because "eventually it will show up". What BS.

I was expecting my package today. It’s said between 3-5 pm.
It’s 10:00 pm my package never delivered due to delivery guy probably forgot to deliver ( how do I know?? There was section where you can see the location of driver, he was blocks away from my house and never came. Terrible!! It was gift for my daughter , and she will be coming to pick it up tomorrow.
Can’t believe what just happened!

USE ANY OTHER SHIPPING AND DELIVERY COMPANY. I will never use DHL again! The only good thing I can say about this company is that they have available customer service. However, said customer service mislead customers about where your missing package is and continue to give the same generic answer about when it will be delivered. It's as if you're dealing with a robot programmed to give certain answers to problems customers call in for. The communication within the company regarding your package delivery is NON EXISTENT! They're a terrible company, and they know it!! But as long as they continue to get money for their so called services they really don't care.

worst service ever. i sent a package from mexico to usa. last week i sent the same package and it went through fine. this month it has been detained in cincinati they have everything and they have been asking for ridicolous amount of information.

trust me never nerver never hire dhl

Worst delivery company I've ever seen. I made a purchase on eBay (high value) and they had to deliver from USA to Spain. The package was shipped February 13 and it was supposed to arrive on February 25. I contacted the support from United States and they told me that "unfortunately, due to logistic issues, the package was severely delayed to the point where it is no longer expected to reach its destination". After that they told me to talk with the seller to come to a solution. Basically they lost it and they don't take any responsibility for it. Even worst, they decided to lie. I'm not buying in eBay anymore or another company that has DHL as their main delivery service.

You succeeded in losing a long term customer. Handling a customs clearance in the possible worst way, asking the same documents 10 times, making me emailing them 10 times with no result. The parcel was returned to the sender with all the regular documentation required from the customs! Now every time I use another courier for my two companies I rejoce thinking I'm not using DHL!

Absolute UNRELIABLE company. Delivering parcels on the ground. Also, WHY don't you allow SENDERS to pay the custom fees if buyers refuse. Remove that USELESS verification code. The ONLY person who'd have the tracking number to pay customs would be the sender or receiver. Brainless system with useless rules.

We have a package that has been in customs for the past week. Everyone I have talked to says it was good to go and should ship that day. Then it doesn't, I have been told I would get a call , that doesn't happen. It gets escalated and was told we would get a call from a supervisor within 90 minutes. That didn't happen. My package has been sitting in Cincinnati since 12/22/25 it is now 12/31/25. Horrible customer service.

DHL service absolutely pathetic!!!!
I ordered an item from the US on 30 November, 2025.
DHL had started processing my order since 1 December, 2025 and have gotten as far as shipping my order to their transit facility in Germany where it has been sitting since 12 December with no movement/ progress whatsoever.
I have contacted their customer service to try and gather info, but have not received any response from them!
With this kind of service DHL will go under very soon and thankfully there are now many competitors operating in this space. FedEx, UPS, Aramex all offer much better/ faster service and much more reliable.

DHL-USA continues to be the very worst! They consistently foul up our deliveries from our German and Austrian suppliers. If they were intentionally trying to perform so poorly, they couldn’t actually do worse. Today we received a doortag notice of a missed delivery, offering some options on how to manage delivery, offering to forego signatures, or for us to pickup at a DHL office, etc. But, no waybill# or any reference info.
DHL-USA does nothing that we could imagine thanking them for. If they shipped for free, it would still be too expensive.

6 days my parcel has been sitting in the delivery office! Once it came out to be delivered and no delivery attempt made and it went back to the delivery office……where it still sits.

It’s hilariously bad……..the good news is I will be telling the driver to stick it where the sun don’t shine because if it ever gets here I’m refusing delivery.

I had a few option to choose delivery company from. Needed item EARLIEST possible, so chose DHL, though being 42 USD vs others for 20 or even less, just to gain 2 days to get the shipment quicker. Shipment has been released by supplier SAME DAY hence well in time, but now DHL pushes out the delivery from my perspective for NO reason! Requested explanation as well as a compensation to the difference of e.g. 20 USD but all this is not heard and only flower-power blablabla messages. lesson learned: NO MORE DHL if Fed Ex or others are an option! BTW: had very similar issues also in Germany and Europe with DHL.... Such bad service but requesting FIRST CLASS prime service fees - not again!