DHL Reviews 244

Hi, I had a package coming from China . They authorized from China to send the package with out the authorizations of the quotation to me first..

They charged me very high ammount with emergency surcharge cost of petrol.
If I can help someone there is more honest company you can rely on.
They will charge you big ammount with out your conscent make sure the ammount you have been charged before use their services.
Very dishonnest company.
I agreed with many reviews on them on this platform.

The driver was delivered to the wrong address. The picture taken by the courier is not my property, not was it given as an alternative. Furthermore the courier didn't ring/knock to let somebody know it was there. Yesterday I got my courier and it’s whole damage now .I did complain about it but they are not answering .I will not recommend to anyone use this DHL.

I was sent a package from China. I was notified that the package was on the way, so I arranged for it to be delivered to a different address (my office).

The next thing I hear about the delivery is the shipper telling me that I have to urgently contact DHL because they have been unable to deliver the package and the package will be sent back to China.

I contact DHL and they tell me that they have unsuccessfully attempted to deliver the package on two separate occasions and left me a voice message. I explain that I never received a "missed delivery" card nor a voice mail. The person in customer service informs me that they don't leave missed delivery cards. He informs me that the goods have now been returned to the shipper and I will have to pay for it to be redelivered from China.

I call DHL again and ask if a driver misses a delivery do they leave a "missed delivery" card. The person on the other end of the line confirms that a driver should leave a card.

I then email DHL explaining what has happened and request that they should be responsible for delivering the goods back to me. DHL New Zealand says it is not their issue and that I should contact DHL in China. I try to explain that it is their issue because how can I know if there has been a missed delivery, if no one from DHL informs me. Unfortunately, DHL New Zealand continue to insist that it is not their problem.

I am now faced with the choice of having DHL in China destroy the goods or paying them to re-ship them. Given trying to have DHL take responsibility for failing to follow their own processes will take time and the goods will be destroyed in the interim, I have no choice but to pay.

Thank you DHL for your absolute lack of accountability!

Fast delivery however, i didn't authorise delivery without signature and yet my parcel was still delivered. Luckily my partner was at home to receive the parcel. It was left in the letterbox and noone had even attempted to knock on the door. This isn't the first time this has happened either :/ I'm just lucky that my parcel wasn't stolen 🙃

Terrible and dishonest service. Paul from the contact centre lied that customer has requested to deliver the parcel on xx/xx/xx date. Stop the business and join NZ post instead.

Similar story to others here. It's Wednesday. I am at home waiting for a delivery (pretty straightforward, the numbers are written on the letterboxes I believe). Two days in a row the tracking info says "delivery attempted", although they must have a fairly low bar definition of "attempt" as nobody knocks on the front door. In any case, scheduled for delivery on Monday next week, I call them and they take my phone number, and tell me the earliest they can deliver now is Wednesday.

Highly, enthusiastically NOT recommended.

Third international shipment in recent weeks and more PROBLEMS. DHL NZ confirmed they have operation issues but nothing has been done. I am spending more time tracking down my own shipments then any of the DHL NZ would care. Complains and enquires got thing done. Incompetent and unsatisfactory services.

Pick Up Service Review : Driver turned up at outside the pickup address, I can see him through the front windows, we make eye contact and he drives off. I call the DHL Inquiry Line, advise them what happened, they place me on hold to call the driver, they return to the call to say that the driver said no one was at home. The driver returns 5 minutes later, and says that I provided them the wrong address. Showed the driver the confirmation email with the correct address, and he started yelling at me. Good thing I have this on camera.

$2000 laptop was sent to my neighbour and driver forged the customer signature

Please call customers & arrange a time to deliver as over many years your attempts to deliver once daily have been next to nil & we have had to chase parcels &/or pickup from depot.
Very frustrating courier service operation for the customers wanting to process goods for their own customers. Unacceptable, unprofessional service to date.

Wow all i can say is good things these people redirected my parcel when i asked them on Friday last week they said It would be delayed and that it may not come till Thursday so i arranged to get it sent to a depot then i get a knock on my door today and it’s Tuesday with my parcel i am so thankful and think the communication and customer service I received was kind caring and they obviously pushed it through for me earlier the level of organisation from me chopping and changing my mind was amazing thank you Dhl for getting me my parcel while I’m sick at home its made my day so much more joyful in a bad situation one of the best postal service’s I've dealt with

Look I don’t even want to write DHL New Zealand but I have to I wouldn’t even give them one star I had a custom motorcycle vest made out of crocodile skin and Louis Vuitton leather cost an absolute fortune I’ve been waiting almost 12 months to receive this item and they wanted me to pay and XS fee of over $480 to get it released I said I’m not paying this please return to sender and give me a tracking number when you do so so I can tell the sender the information he needs September last year I have been waiting for this floor no tracking number still no item received back to sender I am so angry and disappointed the guy that made the item is now making me a complete new one and sending it to me without cost because of DHL this was the first time using DHL and the last time as what he said to me do not use DHL even when asking them about my item they head told me they would call me back for months they never called me back I had to call them and then once I did they were very rude and abrupt and had not helped me at all and still to this day has not helped me they keep sending me emails saying that they will let me know when my packages get being Return to sender I am over it

After 12 days my parcel is still sitting in the Auckland warehouse waiting to be sent to the South Island.
Although Customer Services are pro-active I was misled with numerous delivery dates and still, there is no sign of it being shipped.
It took 4 days to arrive from the UK to NZ and 12 days+ to still be shipped within NZ is simply ridiculous.
Never again DHL!

The package I was expecting was delivered to the wrong address. The picture taken by the courier is not my property, not was it given as an alternative. Furthermore the courier didn't ring/knock to let somebody know it was there.

Tediously slow on multiple packages often spending weeks sitting with no updates, they have never once delivered within the time frame I paid for. When you reach out to them enquiring upon the status of your package that has sat for two weeks at "loaded for transport" they refuse any help avoiding all the questions and state that any enquiry must be launched by the shipper. Though they are kind enough to include a handful of copy and paste "reasons why your shipment is delayed" comments despite the reality being they don't have a clue where your package is. Sadly there is normally only one shipping option to NZ and when I see DHL I brace myself for the lazy, lacklustre and lethargic experience ahead.

I will not Recommend anyone to use DHL to send anything poor service and slow my parcel is being sitting there for a month n they just keep sending email n try to track it’s still check with the custom what a waste of time never ever use this service anymore

Incredible . Always have issues with f**ex, and I can’t believe the difference with DHL. I know a dozen friends that have had the same issues with FedEx too

DHL used to be excellent even in 2020 and the first half of 2021; and even better in 2019 with parcels from Sydney to Dunedin arriving within 2 business days; but now everything takes closer to two weeks! Pathetic, other people I know are also complaining about DHL loosing their parcels and being asked to call some random AF courier companies. Things arrive in Auckland overnight, but nothing happens for at least one week. Let’s send fedex or fkn Auspost which is faster! DHL is minus five stars.

Item shipped out of Singapore, arrived in Auckland NZ 2 days letter 10/12/2021.
Item then handed to a third party… Mangawhai is only 1:1/2 hours from Auckland… as yet item still not delivered 26/12/2021.customer service keep saying item delivery imminent!!
Third party is NZ Courier’s..
extremely disappointed as the item is a Christmas present..
Update; item arrived 6/1/22

Package has just taken two weeks to get from Auckland airport to Auckland customs. Still not delivered of course. I've had two other packages come all the way from China through other companies while this one was languishing at Auckland airport, so the delay is not customs, it is DHL