DHL Reviews 244

Had to buy a new tablet urgently - shipped from Sydney everything went well until ...... - the wellington courier from purgatory called me to arrange re delivery about 430 PM on 4 jan 2023 i leave work early to collect the package at home i call the courier at 530 pm he was too busy so took the package back to wellington airport great i call DHL CS they say , when would you the package ? i say YESTERDAY big complaint file it might arrive at a Petone collection point 6 Jan or 7 or 8 or 9? DHL CS is very polite the courier is a troglodyte

DHL was used by a company in Hong Kong to get my parcel to New Zealand. The updates along the way via the app and email keep you informed all the way including customs check in Auckland the delivery to Christchurch was quick and when the parcel was handed on to NZ Post for Rural Delivery both kept me informed of the delivery progress. Parcel left Hong Kong Tuesday delivered to me Saturday. Thankyou DHL and NZ Post

I purchased something online from Australia (in the week leading up to Christmas I might add). I opted for DHL express shipping as it was only a few dollars extra and I really wanted this item to arrive before new years, but didn't have high hopes as everything seems to get stuck processing in Auckland. I was very pleasantly surprised when the item arrived to me in Hamilton within 24 hours of being shipped from Aus! Much appreciated.

DHL service is pathetic! The driver lied twice and pushed the random message “we tried to deliver but no one was home’. Ringing their main office and querying was not much help either as they tried to cover up. This message was sent twice in a week making us feel like we were stupid and not hearing the door bell. They admitted that the driver didn’t have enough runs in the area so didn’t deliver! Further delaying my parcel. Reported to the supplier about DHL service. Please stay away from this company as their service is like a 3rd grade !!

Delivery guy Atul is very nice and handled my parcel with care. thank u so much!

My parcel was stolen.
They did ABSOLUTELY nothing really to help me with it. Do not use this shipping courier as they are extremely unhelpful I was notified that my package was in her mailbox and if I hadve been maybe I could’ve gotten to the package in time it wouldn’t have been stolen. They basically told me there was nothing they could no longer help me with.

We are waiting for something important to be delivered. They don’t have the courtesy to press the good damn bell! The driver just drive by and see a quiet house and leave? No tracking or whatsoever. F this inefficient company! It’s been twice and we are literally at home tracking, clicking on the link without any updates, only to receive a message with failed delivery attempt. Maybe the want us to sit outside the house the whole day and place down a red carpet for them to arrive with our parcel? How can such a big company train such pigs in this service industry? Is it a country thing?

Another failed shipment!!! I don't know to whom to complain because they are covering each others mistakes. my parcel was never been delivered 3 times I was home and there is no👆one comes to knock in door. since I can't redirect it on website I had to be very patient about all this. Only if I knew the company who sent me parcel was using DHL I would 100% cancel my order and to be honest I'm sick of (free delivery scheme) because you don't know what company they are using. DHL again shame on you!!!

Update tried to scam for another lot of import duty on same invoice

Worst company I have ever dealt with 2 weeks and counting on an express package, was told in morning they will get it on way then called in afternoon and told didn't get put on the shuffle.
Sounded like was going be fast when they rang to try get my company's business but after this I will use anyone but them.

Such a bad service. I sent documents from NZ and I filled the shipment details online. I provided a branch address for the receiver address as I want the shipment to be collected from the branch. They put the item on hold. I called them asking why. They advised me that they need the receiver's physical address for security purposes. I provided that and they reassured me that the information has been forwarded to the team and I should not expect delays. The following day, the shipment was still on hold. I called again asking why. They advised me they need the receiver photo ID. I sent that to them and they informed me that it's been forwarded to the team. The shipment today is still on hold. I called again asking again why. This time, they don't know why it's on hold and I should wait the whole weekend to get a reply at the beginning of next week. I paid almost 300NZD only to get this appalling service!
This reflects the work culture/environment in the company - no one cares!

Have to give a 1 star. I mean they did manage to deliver the suitcase to the right place in the time frame quoted.
Shame that the suitcase was saturated. As a consequence the contents were soaked in stagnant bog smelling water.
All books were ruined, clothing soaking and foul smelling and some ruined too.
Suitcase received some heavy damage enough to shatter the external wheel and the section of the wheel inside the suitcase too.
Delivered like this by the UK driver ...... and just left for us to discover.

First time i have had the worst experience with DHL. We tracked the parcel and it was stopped by MPI 20th Sept 2022. But we didn't get a reply from DHL till 27th Sept 2022.
So i rang up on the 27th and gave my email address. - No correspondence come the 29th. I rang again at 0830 on the 29th and was told the operator i spoke with prior on the 27th never put my email address on the requested note they had.
The fact there's a letter showing Medsafe allowing the parcel through should indicate that we need the parcel but DHL just take their time to communicate.
Let's see what happens next...

lack of custom and MPI clearance experiences, over 15 days for a parcel from FIJI, I have to deal with custom and MPI by myself, then why you got a clearance service? should I become A broker, and tell you how to work?
and also, even if you wrote dozens of emails to ask for processing, the operator only say the same stuff every time, and did not respond fast, sometimes you sent 5 emails, got NONE reply. and even MPI emailed said, oh your parcel can be released now, but DHL still says, we will arrange another resubmit entry, you have to queue and wait. how does this non-logical service happen in this kind of BIG company?

FIJI only allowed export by the 31st of October this year, for now, DHL might take a month to get things delivered. OH MYYYYYY GOD.

Such a bad service when they said they do something and not doing it. I had to wait for 3 days and 6 calls to their support then found out my Customs clearance docs was still not processed and each time I called, they said they got it and it was processing. Such a bad experience.

I bought a kangen water machine worth a lot of money , and it was requesting signature to be delivered also I had left a note for them to put it inside as we have a glass entrance in front of the house and normally we get mails always delivered there as I usually leave a note asking for it
Anyway DHL left my water machine sitting in the rain and didn’t even get my signature to leave it as they should .
After that I have ordered two more expensive things that asks for signature and again they left it outside half pack hanging in my letter box and no signature at all .
It has been happening in Queenstown NZ.

I paid very high price for this,

Tracking 7932372372
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Its been 1 week its been in nz and still not delivered to me,
I should have used chinapost instead, there is no point paying high cost when you are not getting service.

Terrible customer survis giveing false information on the location of the package and sending us on a wild gose chace

DHL express courier asked me to confirm pick up. I did confirm pick-up and date and time. They confirmed me on email. Nobody picked up the courier. Was waiting for pick-up long day. Customer service said , we don't know about pick-up as the DHL company given a sub contract to another party.

D.h.l nz is horrible, they give you an estimated arrival date deliver it a week early and then give you some excuse as to why it can't be delivered and then you wait a week and a half over original delivery date before you see your parcel, good luck ringing them because there customer service is sub par and half the time they don't even know where your parcel even is

My package has been in the country for two weeks and recieved no update from DHL..so I rang them. The man on the other end proceeded to tell me it was released from customs and they gave it to NZ post to deliver and if it didn’t come for me to contact the company I brought the package off to open a dispute.

Long story short, not long after this conversation I received an email saying that dhl was going to deliver my package next week and to give them authority to leave. The man on the other end blatantly LIED to me on the phone about it being given to NZ post. I will NEVER use DHL as long as I’m given the choice, -5/10