DHL Reviews 244

Worst ! wish there was an option of selecting 0 star. Incorrect information, incompetent customer support, incorrect status update, poor communcation and painful delays is what i experienced with an urgent parcel.
There were 4 people inside the house when a note was slided through the door for not being able to complete a successful delivery. I changed the address for convinience and to avoid possible delays and incorrect information was delivered on the phone regarding future shipping date. Another phone call conversation next day confirmed the parcel will be delivered the next day. Didn’t happen! instead, the follwing day i get a text with the original address and this time i was adviced the system never updated and there will be further delays.
Never ever going to use DHL again and would strongly recommend anyone not use them specially when you have something precious/ urgent on its way.

Terrible service, these donkeys seem like they’re talking a road trip before delivering the package.

My package has been held for a month now. And it seems nobody cares about it. After MANY emails and phone calls, everytime the package is close to been released, there is another matter that blocks it. The person handling it wants to charge us, or decide to destroy the package without consulting me. I have manage to save it by calling MPI directly, but now they have found another problem.... I don't think we will ever see this package...Hopefully we will get reimbursed.

Parcel delivered to wrong address

I received an email today with photo showing my parcel had arrived and as I looked at the picture it ain’t my house. Called them straight away to let them know and to have it tracked or get the driver who said he placed it at the right address what a big fat liar. I was so frustrated annoyed at customer service there was still time for them to get their driver who made the drop off go back to the house and pick it up and actually deliver it to my right address. I really don’t understand how can they deliver at a wrong address when it’s printed clearly and to be asked to check my next door neighbors like what the heck...none of my neighbors had a parcel delivered. They can’t do anything until tomorrow at 9.30am. DHL you suck

The most appalling courier experience imaginable.
We tried to send bee pollen and honey to my mother-in-law to the Czech Republic. Something we've often done in the past without any problems. We sent it via a registered bee products exporter to ensure it would get there (parcel cost $200NZ, courier $60). Despite addressing the item to the recipient's house, they advised it could only be collected from a town that is a 15 minute train ride away. They bothered my mother-in-law with so many calls it became distressing to her. In the end we had to cancel the delivery. They advised charging $500 to return the parcel or have it destroyed, which is what happened. WILL NEVER EVER USE DHL AGAIN!!!

Parcel arrived in 3 weeks, during the busy Christmas period and covid19 restrictions,from America to New Zealand, overall thought DHL provided a good service

Appalling service from DHL Australia to NZ. One parcel sat THREE WEEKS in Sydney and when they finally got moving it sat in Auckland for a week and there’s still no sign of it moving. Another parcel from Apple who use DHL express is now two days overdue and is still sitting in Auckland after clearing customs 5 days ago. Tried complaining about a slow delivery last year and they told me they had five working days to get a parcel from Auckland to Central Otago so that’s what they took. Most couriers do it in two, some even overnight !! I’m going to stop buying off on-line shops that use them !!

The most Incompetent Courier service Dalsey Hillblom Lynn. This is my first and last time using DHL New Zealand. The customer service is too Prompt with their emails just like their delivery service more than a week late after the estimated date of delivery no answers to any of my questions and surprisingly DHL made a world record with my package it was in air for 48 hours no one knows what is going on and where the package is even after this review if you feel like using their services please go ahead and get the 1st hand experience of these wonderful services I'm sure they won't disappoint just keep in mind give them all the time in the world and donot believe in the estimated date of delivery at least give them a week or two after that date.

I had my package delivered from Karachi to Auckland. Looks like the parcel travelled the world, well almost! Karachi to Hong Kong to Dubai to NZ, haha!!! But it was successfully delivered to my address within a week of being dispatched. There was a slight dent on the box but the goods weren't damaged. Thanks DHL

Baddest service ever!!don't use them runaway.

I have had a number of parcels delivered by this company over the past few weeks. Without fail, the driver has simply crammed the parcel - whether it actually fits or not! - into the mailbox at the end of the drive, and despite the fact that I have been home every time to receive the parcels. One of the parcels ended up with a torn envelope and damage to clothing inside because it was way too big for the mailbox.
God forbid that he should have to actually get his lazy ass out of the vehicle to bring the parcel to the door. Yet another shining example of the abysmal point-of-delivery service couriers have sunk to over the past few years.
Of the six couriers that service our area (Frimley, Hastings), DHL is at the bottom of my list, even below Courier Post who are notorious for their appalling service.
Shame on you DHL.

Twice I filed forms and two diffrent staff failed to lodge them. Been there a week sitting in limbo stopping business from trading. Now what can I do I even complained and never got an answer.

Terrible service. After giving clear instructions on delivery they did not deliver my parcel. No apology from the ChCh staff member. Wouldn’t recommend.

I sent skydiving equipment express delivery at 300 dollars. One month later I'm still fighting with them over an MSDS that doesn't exist for this item. I sent them all documents over and over again. Email links to experts but still it was over there head. It like speaking to children. A skydiving rig is something we jump out of planes with every day so why would it be a dangerous item. They are total knob jockeys. Frustration is not even good enough if how I feel. No star review here. DHL are the biggest joke for a logistical company.

DHL NZ and Courierpost/NZpost staff stole my parcel.
Total 9 parcels, only received 8 of them, one of them had its tracking until reached NZpost/Courierpost depot. It disappeared for ever from there.
Took me almost 3 months to receive my compensation from sender.
DHL never helped, told me it's stolen and that's it.
Would not recommend DHL if you have other choices.

My parcel was very sensitive and expensive and they delivered to a wrong address. I call them and mentioned I would like to talk to their managers and place a complaint and they did not let me to do that. It's a frustrating, disgusting and unprofessional company. Stay way from these guys.

No contact at all upon delivery and then just say recipient not home, although we are always at home, there always be at least a person at home. They dont even attempt to contact customer to deliver, if they cannot access the building, they dont call up the unit, they just say recipient not home. After 2 times they refuse to deliver because they have attempted twice, this is not professional at all, not recommended. should be 0 star.

Hit and Miss. Sometimes they do a great job and are quite prompt, others not so much. Guess it depends who is on duty?

I feel the need to write a review as usually people only write bad reviews. DHL picked up my order on 30th April from the UK and I received it today (11th May) in Auckland. Although it is late for an express shipping, I am still really happy with how quick their service is considering the Covid-19 pandemic.

Received 6 packages in total over the last few weeks from Australia to New Zealand. All arrived promptly within a few days of ordering undamaged. I can not thank the guys from DHL enough for their friendliness and speediness during Covid-19. They have and do an amazing job and deserve recognition.