Discount Group 

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Rated 2 out of 5 stars

I purchased a set of headphones from these guys. The tracking status never changed in a week so I contacted them on live chat who said there was a delay with shipments. I then started reading reviews... See more

Rated 1 out of 5 stars

Same as many. Fooled into thinking I was getting a good deal. No order confirmation or delivery details & no reply to emails. Ordered on 3rd Dec so not as long as others but now I've read the reviews... See more

Rated 1 out of 5 stars

Ordered something, paid for it, heard nothing since. Delivery date came and went. E-mails bouncing back for both supplied e-mail addresses. They blocked me on Facebook when I sent them a message there... See more

Rated 2 out of 5 stars

I ordered two items from Discount Headphones at the same time. One was sent out very quickly. I was very impressed. But the second after three weeks has still not been shipped. Even though they still... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely awful ordered so called…

Absolutely awful ordered so called “AirPods” received cheap knock offs sent back to be refunded and got no payment back.emailed 5 times with no response. TOTAL SCAM AVOID!!!

September 27, 2022
Unprompted review
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Rated 1 out of 5 stars

I made some assumptions When I ordered…

I made some assumptions When I ordered some headphones on this site.
1) the headphones were replicas
2) the company was UK based
3) I would actually receive something….

So, I ordered early august as I assumed this was a UK based company (their address is a farm in Staffs) thinking I would receive the item before end of August.
I’ve had successful replica purchases from DH gate previously (for half the price might I add) but this time I didn’t have the luxury of waiting for my item to come through China mail as these were for wearing on a plane journey.

Obviously you’ve sensed from my review- I’ve still not had anything. Or a reply to 3 emails asking if the order has been dispatched.

So now my assumptions have changed, either this is an overseas company with a bought/fake UK address and the item has been sent but is stuck with shipping delays or perhaps in customs. Or- and I favour this one (considering there is an old Shpock page with this address listed as a ‘collection address’ for some headphones with a pic on it of the chap) it’s just a big fat scam.

When I ordered I checked the reviews, all glowing with the odd grumble. Thought I would risk it. Thought people just truly believed they were getting genuine headphones for £35, not expecting reps. But now, well, the warning about fake reviews all over the trust pilot page says a lot doesn’t it…

Just don’t bother guys

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

Appalling customer services

I bought some headphones as a birthday present 2 months before the birthday when opened would not work tried on 2 phones could not get a refund offered a replacement item so returned headphones trying to get a replacement ordered sent countless emails no reply so have my money and returned item scammed out of £40

September 21, 2022
Unprompted review
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Rated 1 out of 5 stars

Do not use this company

Do not use this company, purposely misleading to make it look they’re selling cheap Apple products when in fact they’re selling cheap Chinese knock offs.

June 30, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!! Do not buy anything from them.

AVOID, thought I was buying Airpods Pro, I clicked on an ad and I was actually buying Air Buds Pro. The order arrived in Airpods Pro packaging and the product is identical to the genuine one... problem only comes about when I brought it up with the company. They immediately told me I had made a mistake, then threatened me with the court if I made a card chargeback. JUST AVOID, scumbags! Very dodgy and dishonest. I am looking to get a full refund. How do people like this survive??? Sales were extremely unprofessional, lots of mention of legal action for defamatory reviews etc, hope the all have long miserable lives.

September 18, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID!! DO NOT USE!!

AVOID!!! DO NOT USE!!! SCAM!!!
Placed order in July and order still has not arrived. No response to any contact I have made either. Have now taken this matter further.

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

Complete Joke!! AVOID!!

Complete joke! Placed an order on 31/7/22 (26894/310722/41) and following 4 unanswered emails I’m still without the item! This Company is illegal and immoral! It soon took my money and by the looks of the other reviews had no intention of ever sending me the item I’d purchased! DO NOT BUY ANYTHING FROM THESE SCAMMERS!!! I will now raise a claim with the bank and also lodge a complaint with Trading Standards who I’m sure will be in touch very soon given the scammer’s identity has been revealed.

July 31, 2022
Unprompted review
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Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company as my order has never arrived!!! I placed my order for a Wylera Dreamstyler on 9th June 2022 & after several emails & telephone calls (No answer so left messages) with no response my item has never arrived. I am now going to have to take further action through my bank

June 9, 2022
Unprompted review
Rated 1 out of 5 stars

Faulty dyson airwrap

Dyson airwrap that I purchased was faulty, contacted customer service 3 times within the last 3 weeks to request an exchange however, all have gone unanswered. Very frustrating as I just receive automated response.

August 23, 2022
Unprompted review
Rated 1 out of 5 stars

Headphones faulty

Headphones faulty. Returned with tracking. No refund or exchange received. Contacted several times with no response. Avoid at all costs unless you want to give away your money!

July 28, 2022
Unprompted review
Rated 1 out of 5 stars

On the 27th of July

On the 27th of July, I ordered an Apple pen but never received it. I wrote 3 or 4 emails but they never came back to me. It is a scam!

September 7, 2022
Unprompted review
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Rated 1 out of 5 stars

Do not recommend at all

Do not recommend at all. My parcel come and the box was completely battered. I raised my concern and they said they were going to send a replacement and they never and now they are ignoring my emails of complaint. Very very poor customer service

July 12, 2022
Unprompted review
Rated 1 out of 5 stars

Please confirm address for legal proceedings.

To preempt your reply, I am not a competitor, I have a genuine order from your ‘company’ that you have failed to appropriately deal with. For reference the order number is: 26713/300722/85.

Still no update on this situation. Terrible customer service, ohh ye it’s a scam.

Wonder if they will ever give people the money back form the multiple fake business’ they run?

Seen as this seems to be the only place you reply to people:
Can you confirm is your postal address for the purpose of service of legal proceedings relating to breach of contract and fraudulently taking funds whilst not providing the described service for the order number detailed above.

July 31, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered headphones last week

Ordered headphones last week, not on my account for tracking emailed the company 4 times with no reply, the reviews here have made me doubt I will ever receive them.

September 5, 2022
Unprompted review
Discount Group logo

Reply from Discount Group

Hi Gary , We are sorry you have left us a negative review , we have checked your account and we are unable to find any email from you , the item ordered did state dispatch being 3-5 working days but as you have stated you are not happy we have now cancelled and refunded your order for you.
Thanks
DCH

Rated 1 out of 5 stars

Scammers!!

Lots of fake reviews by owner make sure everyone who has been scammed reports them to trading standards and keep flagging the fake reviews! Also changed their name on here check out discount headphones too for more people they scammed!

Lol to your reply I have emailed numerous times and given my order number I bought some air pod not pods! everyone as they are fake. Sent them back recorded delivery as they didn’t work and you refuse to give me a refund!
And you can totally tell your positive reviews are fake each one just has one review hmm not dodgy at all!! Especially the profile photos from Google! Noone is from a competitor company they are genuine people who want their refunds back. Send mine and I will gladly take down my reviews.

August 31, 2022
Unprompted review
Discount Group logo

Reply from Discount Group

“Lots of fake reviews by owner” - Yet you have zero evidence to support this Kathryn ? Yet all your reviews about us are liked from fake accounts created by competitors ? Duncan Burton , Jess Garside to name just a couple of the new ones created recently and as you say clearly fake as they only have one review to their name !

As for being scammed , if you claim you have not received your item you can easily contact your bank who will commence a chargeback and if found to be the case you would be refunded , so how does constitute a scam exaclty ? On the basis if your accusation is true you would be refunded therefore we would not have your money meaning that it can’t be a scam as you state.
You clearly have a vendetta against our business which considering your posts are liked by the same fake profiles who repeatedly attack our business is surprising. We also note that even with repeated requests from Trustpilot to provide your genuine order info you have failed each time to provide this.

Real customers who actually make a genuine purchase know otherwise but please continue to waste your time posting pointless fake reviews that will be removed in time by Trustpilot.

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Rated 1 out of 5 stars

look at the negative reviews first

Looked on Trustpilot before ordering and all looked ok so went ahead and ordered.....no email, no delivery, nothing. looked on Trustpilot again only to find all the positive reviews had been removed as they were fake and only negative ones remained saying the company was a scam. I'm not a competitor (as they've been saying with previous negative reviews), I'm a customer that has cancelled her order due to not receiving the goods, surprise surprise I've not received a refund yet either, or any communication. A month later.

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

APPALLING SERVICE - THEY'VE STOLEN MY MONEY & REFUND NEVER RECEIVED

I ordered earpods in mid November 2021. At the beginning of June 2022 I emailed them to say one was not working. Immediately I received a response from them with instructions on how to return them. I returned them at my own expense and on 25 June emailed to checked if they had been received. Since then, despite many phone call messages and emails, I have heard nothing back. I call within office hours but only receive their telephone message. Despite leaving many messages, there has been no response.
This is shameful behaviour from a company which is clearly still trading. I have followed their instructions and now I have no earpods, no replacement and no refund.
I would not recommend doing business with this merchant at all.

June 13, 2022
Unprompted review

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