Discount Group 

THIS IS A SCAM!! PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY. YOU WILL NOT RECEIVE THE PRODUCT NOR A REFUND. THIS IS A BOGUS COMPANY STAY AWAY.

Definitely a fake company there is fake reviews that trustpilot removed these but it was after I purchased goods have no goods never reply to your emails or phone calls so upsetting when you trust what looks like a reputable company
Update 3-8-22 still no refund again no reply to emails,unbelievable you tell me is that not what qualifies As a fake company.At least I paid credit card so on the 15th I can put a claim in with them let them try and get through to them,please do not spend your hard earned money on this

Absolute scum of the earth! do not buy anything from this company they are a total scam lost £350 didn’t receive item I ordered. Phoned about 30 times no answer. Emailed no reply. STAY AWAY

I purchased an Apple Pencil, which actually arrived within two days. Unfortunately, the pencil stopped working within a week. Since contacting the company about the problem and returning the item, I have been ignored. Emails and telephone messages get no response. Now the message on the answer phone says that the office is closed and to call during office hours between 11:30 am and 5pm. I call during those hours, but the message still says they are shut. I am now going to involve Trading Standards and my bank. My bank are going to investigate this purchase as a case of fraud, as the company refuse to engage in any form of communication. They have my money and the item. Don’t buy from this company. The bad reviews are not fake. My experience shows that they are 100% true.

In response to the company’s update saying that I have been refunded, I have this to say: “It is amazing that it took a negative review, before the company would communicate with me. Now you know how to get results.”

Here is a new update: The company say they have issued a refund, but it hasn’t actually been done. The bank cannot trace it and once again, Discount Headphones refuses to engage in any communication, ignoring emails, messages and telephone calls. They still say they are shut, during their supposed opening hours and the auto response to emails goes no further. No one from customer services ever tries to contact me

Here we are 16/08/2022 and still no refund. Still also impossible to make any contact with this apparent company.

Terrible experience with this company. I still don’t have the item we ordered on July 13th. Asked them to contact the delivery company to find out where it was delivered to as it says “Delivered” but we don’t have it. They obviously got the hump that I called them a scam company and sent them a complaint, I asked for their official complaint procedure and that’s when they stopped replying. That was 8 days ago. I email every day. Phones don’t get answered. Have reported to Trading Standards.

As per their reply, no it hasn’t been delivered to my address. You have not provided proof of delivery. I can prove it wasn’t delivered here. Provide the proof as is your legal requirement, you have my email and can easily send the images of proof of delivery that APC can provide as is the norm for most delivery companies these days. “clearly as being delivered to the address you provided” - nope, never delivered to the address provided.

As per their edited response, I have copies of all emails I have sent trying to discuss this privately which they have chosen to ignore. The email I have received is threatening legal action for defamation. No proof or receipt of the package at my address. Still waiting for proof. That’s all I am asking for but are more interested in threatening customers with legal action that has no substance.

Any signature you have is not mine. Please stop replying now. You want to do this legally and privately my which I am happy to do with the evidence I have.

I’ve ordered a Dyson Airwrap from this company last Friday. Haven’t received any updates from them or tracking number or shipping confirmation. Tried calling 10 times, no answer at all. Sent 3 emails, no reply. AVOID!!!

Don’t waste your money buying from this business. I was sold fake headphones and I sent the item back for a refund. I still haven’t received my money back. Total waste of time and money

I ordered some AirPods and decided to return them as per their refund policy,I followed it to the letter and a month on they haven’t replied to me or given me a refund…AVOID THIS COMPANY AT ALL COSTS.

Bought the Apple AirPods Pro from this company and the left one broke at the tip. No problem I thought there is 6 months warranty!
They replied and said they would put it management and get back to me.
Since then I have heard nothing and they will not answer emails at all.
My advice.. do not buy from them!
if anything goes wrong the aftersales is terrible and they do not want to know.
I have never had such poor service and would never buy from them again.

Order 2 months ago from here never received that order and I've paid a lot of money. This is scam, never answered to my emails or phone calls.

We ordered a Dyson Airwarp for long hair on 15th June and after taking weeks to be sent and after chasing multiple times we finally received a delivery on 6th July. Unfortunately we had been sent the wrong item and had been sent one for normal hair. We contacted Discount Headphone multiple times to let them know what had happened and finally got a response which just directed us to their return and refunds page. We returned the item unopened at our own expense of £15.75 on 16th July and although we have confirmation they received and signed for the delivery on the 18th July from Royal Mail we have had no response to our emails, calls or had a refund. Clearly this company are scam artists who are now planning to keep the £400 we paid for this item, even though they sent us the incorrect item in the first place. Stay away from this company or you too will lose money. We will be reporting them to trading standards and our bank as fraudulent if we hear nothing and this is not resolved in the next 24 hours. We just want our money back.

I ordered headphones assuming they were refurbished Apple headphones (naive, I know) upon realising these are just counterfeit product and not refurbished, I emailed requesting a cancellation. Order was dispatched so I refused the delivery. I have emailed the company 3 times and have still not received any response or refund of almost £100. AVOID THIS COMPANY AT ALL COSTS

Placed 1 separate orders with this company. 1st one for 2 pairs of 2nd gen airpods. Both broke within a week same fault the silver clip at the back broke so the lid wouldn't stay on. I gave the company the benefit of the doubt thinking this was a faulty batch. 2nd order (order number below) was for Samsung buds. Ordered them in June. Still not arrived. 6 weeks now and they ignore emails and phone calls. Such a shame company had potential to be big in this current financial climate. Now I feel they are just scammers.

I’m still waiting for my refund. Avoid this company at all costs. Such poor and no response when you email or phone. I am going to contact my bank to tell them of this scam company.

Ordered one hairdryer, bank statement shows they took cash for two. Four e mails sent, received automated response only. Order has not been despatched, cancelled order. Cancellation not acknowledged. Contacted my bank to raise a dispute for return of cash by bank. Do not do business with this company they have no customer response and can’t be trusted.

I ordered a Dyson Airwrap and it arrived in good time. However, I decided to return as it didn't work for my hair type. I've emailed the company 3 x time about the return process and no response. I managed to find the return form and have since returned it via Evri. They've received this and it's been a few days and I've heard nothing.

Communication is really slow however, I await their response. If the return is successful, I'll remove the post.

We purchased a football shirt which was received on time. Unfortunately the size was too large so we contacted the company and returned item for a change of size. 3 weeks later we have still not received the item and have sent several emails phoned an left numerous messages with no replies. We have no other option than to seek recovery from our bank.

Again ordered an item over a month ago- no response, tracking number doesn’t exist, delivery company don’t have a record of item. I have just raised a fraudulent transaction with my bank- avoid at all costs!

Update to the above- called the delivery company- the item has now been logged (the day after I logged this complaint) but discount headphones didn’t re book the delivery so the original order through them has now lapsed so it’s being sent back to the sender.

Interesting how this has all come about after I left a negative review! Appalling service and I have still raised this with my bank for a transaction made with no goods being delivered!

24 hour delivery and I’ve waited a month!

I would like a full refund- either way I no longer want the goods.

I purchased headphones on 26th July. I have still not received them. I have called, emailed and messaged via contact form 8x but yet i still dont have the headphones or a refund nor a response. Worst customer service ive ever experienced. I will have to try to get chargeback via my card. The company must be a scam. Definitely not professional. Avoid at all costs.

I had already checked the tracking number and contacted the courier company due to lack of communication from yourselves and they emailed me to say you had requested for them to be sent bk to you at end of june so i requested a refund. Which ive still not received.

Have just checked the tracking number ive been given below and theyve been re dispatched today! Must be as a result of my reviews, which i did warn id do if i didnt receive a response or a refund. Ridiculous theyve been dispatched when i requested a refund! Ive sourced them elsewhere as waited for a month and such poor communication from the company felt id been scammed.

Back from holiday and still no headphones, no note or contact from courier company or a refund.

Definitely a scam.

If i do receive the refund ill remove this review.

I ordered a dyson hairdryer last Saturday and still haven’t heard anything and I’ve sent 3 emails and no one has replied I stupidly paid for this item and would like to know what is happening but can’t get a reply from anyone!!!!!!!!!