Discount Group 

I placed and paid for 1 x Dyson Supersonic Hairdryer and 1 x headphones QT35 on the 27th June, it stated on your website that both items were in stock. After numerous unsuccesful telephone calls ( all operators busy!!!) and emails ( no response), I am still waiting. I would appreciate some sort of response from DH to either confirm that I will receive the items I've paid for or they will do the honourable thing and refund me in full.

I have ordered 2 x JBL speakers and after a week i decided to chase where they were. I have sent email after email left voice mail asking them to ring with an update i am 9 days down the line and nobody can be bothered to reply to my email or call me with an update. i have put the order number in so people dont think im putting a fake review on

I only want to know when i will receive the goods they have taken the money for.

If i have had no reply by 27th July i will be going to the bank to try get a refund.

After care service is appalling along with customer service skills

I have bought twice from these people and returned them together nearly a month ago and I’ve heard nothing back. I have sent numerous emails and phoned and left messages and nothing. I would not buy from them unless you want to lose your money

I returned some headphones on 30th June paid for special delivery not had my refund sent several emails and left voicemails no one responds. These were bought by teenage son who had saved for them. Absolutely shocking service. I shall be contacting trading standards. Please do not buy from here

Wishing I had read the reviews before purchasing some airpod pros from Discoint Headphones.

I didn’t have any issue with receiving the product, this arrived quickly and that was great.

The AirPods were faulty though and sadly stopped working after a couple of weeks.

I have had the same problems with contacting DCH. I’ve not been able to contact anyone by phone and have left a voicemail which hasn’t been returned. I have also emailed several days ago about the returned AirPods as I requested an exchange due to them being faulty.

I am slightly concerned I may not get a replacement and have similar worries the product isn’t real as the AirPods didn’t have the serial number under them or in the case. If you read the small print it does say in a woolly way they aren’t genuine products and can be made up of various parts which may be why.

Feeling I should have asked for a refund now given the issues people have.

Happy to update the review if I get a resolve or any communication back from the company.

I’ll let you know how it goes!

I ordered a Dyson Airwrap on 17/5/22 for my wedding. By the 25/5/22 it had still not arrived - I contacted them multiple times via phone (nobody ever answers), and e-mailed 3 times about the order without a response. In view of this, I asked to cancel the order as I needed the product to arrive by a certain date. They sent the order anyway... after my wedding!

I contacted them again (having STILL not had a response to my previous e-mails), to arrange a refund - they eventually replied to this e-mail. After a month of them receiving the product back, and 2 months since my original order, plus a further 3 e-mails to chase this up, I have still not had the refund or any reply from them about it.

The customer service is the worst I have ever experienced. I would 100% never recommend this company to anyone and will not be purchasing from here again. Avoid it at all costs if you are thinking of purchasing anything from here - paying slightly more from elsewhere will save you a lot of hassle!! (To put it into perspective, I purchased from the Dyson website and their customer service was amazing!)

Still waiting for my refund .. absolutely disgusting customer service £299 of my hard earned money it's says refund on latest email do tne right thing please

I returned my air pods within days of receiving them. Tracked mail so can confirm they were received. Sent followup emails on 8, 11 and 30th June asking about refund - heard nothing back. Called MANY times, left messages - never heard back.
Right now, i'm around £75 down (incl return postage) and have NOTHING to show for it.

Please DCH, do the right thing and return my money to me.

This company is an absolute joke, after trying to contact them for two months about my order I still haven’t heard anything. Customer service is non existent. Avoid at all cost.

Ridiculous company. Misleading product descriptions. I have been trying to contact them for a week (multiple phones and emails) and there is no response, only automated emails. This is how they avoid returns - by not answering their customers in the hopes that the legally required cooling off period passes.

Absolute joke. Ordered a Dyson airwrap on June 13th, over a month later, still nothing. Getting q reply by email is like pulling teeth, either no reply or say they are 'looking into it' with no further information or response. Is clearly a complete scam. Have demanded a refund, awaiting reply.

Ordered Dyson airwrap but my new customer discount never applied to order.
Contacted customer services via email and phone and had no response
When item arrived it was not as advertised.
Advertised as long but sent the normal one.
Contacted them again to get returns assistance but still no answer when you call them and no response to emails.

This is an absolute scam. I’ve made order (21968/250622/96) of the dyson hairdryer and until today I never received any update from the store. Two weeks later I've sent email with order cancellation request as per their own terms(!!!!!) and no reply either. No money refunded and no item sent until today. Shocking. This is total criminal case. These guys earn thousands of £££ every single day taking our money for selling the stuff that they don't ship. Please don't believe in positive reviews, they are all FAKE and notice they are coming from fake accounts of ppl who never have reviewed anything else on TrustPilot. Unbelievable.

EDIT: Don't be ridiculous Discount Headphones - you have contacted me today and processed the refund - surprisingly also found my email to you?? only because I left a bad review yesterday - a quite unusual way of communication with the clients.
I don't think your competitors need to create bad reviews here at all. They are busy running their business properly (you should learn from them!). Your own and totally disappointed clients do the job.

Ordered and paid for a hair dryer for my wife but never received it, the same with the four e mails sent, no reply, do not use this company I think it's a scam, I paid by credit card so have now passed onto the fraud department of the bank.

I ordered a phone once in 4 months, I try to call by phone but they don't answer the phone, I had a very bad experience.Not responding to e-mail

After nearly a month delay after my order with no contact from Discount Headphones I chased with an e mail and it has now arrived in 30 days from ordering.
After reading all the negative reviews and writing a poor review myself I was expecting the worse.
So that’s my own story.
Not perfect clearly but I got a result

Poor Quality for Air Pods with no serial number on charging case ,no serial number on each earbud , poor sound quality ,no connection to Siri ,and no possibility to answer or finish call , as open box bargain not worth even 20 -any way my fault - I don’t read disclaimer where small print is non original

Extremely poor customer service, not replying to emails etc. Not sure if my order will arrive or not. Have tried calling them as well.
Update: In the end no product (just lots of threatening emails) and no refund from the company despite numerous emails. Managed a charge back via the bank.
Stay clear of this outfit.

Awful. Scammers! Refuse to refund!
Sent me a fake link to request a refund that doesn’t work.
AVOID!

Ordered a pair of refurbished AirPods, which arrived quickly and worked fine for a few weeks until the microphone stopped working. Have emailed and left phone messages numerous times and all you ever get back is an auto email response. I can only assume the supposed ‘warranty’ is non-existent. Customer service is a joke. Their prices are good, but you’re stuffed if anything goes wrong. Would not recommend.