English : Custom painting order: - Very fast shipping: Ordered from France, arrived in 4 days - Image quality better than the original photo. - Proper packaging; arrived in perfect c... See more
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Based on these reviews
Always a good experience with Displate! I'm starting to have a loooot of Displates now, and I really love them so much (and my walls say thank you). I had just one problem once, a Displate arrive... See more
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got some custom print displates for chainsaw man and it was amazing. print quality is really good, looks even better in person. delivery was fast too and everything arrived in perfect condition. rea... See more
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Firstly, I love your product. It is an elevated poster and adds a lot of sophistication to its use. The customer service has been equally elevated. The original order was filled timely and I received... See more
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Company details
Written by the company
We print collectible metal posters that make this reaaally sweet wup-wup sound when you spin them around. Plus, they look super cool no matter where you put them! Any passion you have is here, waiting to enter your collection as a Displate.
Contact info
Al. Jerozolimskie 123a, 02-017, Warsaw, Poland
- support@displate.com
- displate.com
4.6
Excellent
18K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast working and very kind
Fixed my issue promptly, delayed my order till solved, issued me a refund and reactivated my code for a discount, stellar service lovely team and made sure i didn’t have to edit my commission piece to get it made on Displate, thanks team!
March 31, 2026
Unprompted review
Reply from Displate
Hello Mac!
Thank you for your fantastic review! We're thrilled to hear that our team was able to resolve your issue efficiently and ensure your satisfaction with both the service and your commission piece. It's always wonderful to know that our efforts to provide stellar service are appreciated.
We hope you continue to enjoy your unique Displate, and please don't hesitate to reach out if there's anything else we can assist you with in the future.
Have a great day!
Best,
Displate Team
Bought a couple of large metal posters
Bought a couple of large metal posters. Made a mistake with first order, customer service sorted it no probs.
Good quality products.
December 8, 2025
Unprompted review
Reply from Displate
Hello Steve!
Thank you so much for your wonderful review! We’re delighted to hear that our customer service team could help you sort out the issue with your order smoothly and that you're pleased with the quality of your large metal posters. We hope they add a special touch to your space!
Have a fantastic day!
Best,
Displate Team
It looks so good!
I started ordering Displates a few months ago. Since then I've gotten 8 and have 6 more on the way. I've seen Matte, Gloss, Textra, and Limited, they all look fantastic! I do recommend using Command Strips if you have textured walls.
March 30, 2026
Unprompted review
Reply from Displate
Hello Matthew!
Thank you so much for your glowing review! It's fantastic to hear how much you are enjoying your Displates, and that you've already got quite the collection with more on the way. We're thrilled that you appreciate the variety and quality of our finishes like Matte, Gloss, Textra, and Limited editions. Also, thanks for the handy tip about using Command Strips for textured walls – it’s a great suggestion for other customers too!
We hope your upcoming Displates add even more style and excitement to your space. Looking forward to serving you again soon!
Best,
Displate Team
Customer service is great
Ive order dozens of displates and only ever encountered an issue with 2 of their posters that were slightly bent. After uploading a picture it was sent to the claims team you responded swiftly a d arranged a replacement without question. I was also given a discount code for further purchases which was greatly appreciated 😊
March 25, 2026
Unprompted review
Reply from Displate
Hello Ian!
Thank you so much for your wonderful review and for being such a loyal customer! We're thrilled to hear that our customer service team was able to assist you swiftly with the issue concerning your posters. It's always our goal to ensure a smooth and satisfying experience, so knowing you appreciated the replacement and discount code truly means a lot to us.
We look forward to providing you with more beautiful Displates in the future. Have a fantastic day!
Best,
Displate Team
Cancellation Assistance
I had accidentally ordered the wrong item and needed to cancel it. The support personnel were very helpful and understanding of the immediate cancellation. I will definitely order again in the future as was grateful for the prompt assistance
March 28, 2026
Unprompted review
Reply from Displate
Hello Claudia!
Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that our support team was able to assist you promptly with your cancellation request. It’s great to know that you’re planning to order again in the future, and we can’t wait to see which Displate catches your eye next!
Wishing you a wonderful day ahead!
Best,
Displate Team
Everything was perfect!
March 27, 2026
Unprompted review
Reply from Displate
Hello Bastian!
Thank you so much for your wonderful review! We're thrilled to hear that everything was perfect with your experience. It’s always our goal to provide top-notch service and products, and we're glad we hit the mark for you.
We hope you continue to enjoy your Displate, and we look forward to serving you again in the future.
Have a great day!
Best,
Displate Team
Usually good, but sometimes intransparent and arbitrary
First off, this review applies mainly to ordering premium quality limited edition designs. Due to their limited nature, replacing them in case of a defect can be quite demanding. Some designs are sold out quickly (often because of scalpers) so you will not get a replacement. To be fair, a refund has always been issued in such cases, but it's still frustrating if you want to collect the specific design. What makes it extra frustrating is that even if the design is still available upon reporting the damage, they won't ship a replacement until the defective one has been returned. It happened more than once that the design had been sold out in the meantime. Sometimes there seems to be a kind of backup stock and the design can still be replaced even if officially sold out. My main point of criticism is that you do not get any reliable information beforehand: Only after you return the item, they'll tell whether they can replace it or not. Generally I found dealing with support a mixed experience. Sometimes things go very smoothly and there is no reason to complain. But if anything deviates from their idea of how things should be handled, it's usually impossible for them to adapt: There will be sincere apologies for any inconvenience caused, but any specific information will be unavailable because it's the decision of another department. Also as soon as conflicts arise I found their style of communication to be somewhat demanding: They rarely acknowledge any fault on their side, instead it is pointed out how they are doing their best and anything going wrong has an external cause outside their responsibility. While the wording is still very friendly, it has a shallow feeling without corresponding action. While I'm satisfied in most cases and I'm a returning customer since years, there are individual cases which are extremely frustrating to handle, hence my bad review in this case. What adds to my bad impression is that quite often Displate's processes are arbitrarily changed and if something has been handled in a certain way before, the next time an identical issue might be handled completely differently (and sadly, worse).
Update 31.03.26:
Dear Displate Team,
thank you for your individual response. I appreciate the insight you gave on your replacement procedure. While I may not agree with all points (e.g. no reservations because of many people not responding to follow-ups - I don't have the numbers so I can't judge quantity, but it doesn't feel fair to punish everybody for the actions of a few). I do see the reasoning behind the way Displate handles certain processes. If such transparency could in the future also be incorporporated into regular support replies, I would be pleased.
My reply is limited to 4k characters, hence my thoughts to a only few selected points:
As for the internal replacement orders you described, the procedure does not work for popular designs: If I place my pre-order on Wednesday morning, my design usually arrives only on Saturday or even the next Monday. By the time support can deal with my report, popular designs are long sold out. It's always some variation of first come first served and even if it's internally meant to be as fair as possible, it does feel arbitrary having to first return an item and only then learn whether a replacement will be possible.
Returns: I absolutely see the neccessity to return damaged items. I don't really see the argument that damaged items distributed by resellers could harm Displate's reputation - I'd rather hope bad experiences with scalpers would dry out their market, making scalping less rewarding and the experience for legitimate buyes more pleasant.
To illustrate my impression of inflexible communication, I'd like to add: For my most recent return I was asked to provide my address and date for a pickup and whether I could print the retour label. As I don't have a printer, usually in such cases an appointment with UPS was made to pickup the package with the courier bringing the label. Last time, after providing said information, I was instead told to deliver the package to a FedEx point myself - no pickup with UPS as usual. In my area, FedEx presence is sparse and their locations far away from my home. I informed support about that, but the corresponding department declined use of another courier. I was told that in my area Displate works with FedEx now and no exception can be made. My orders still come with DHL though.
Update 03.04.26:
Staff got back to my original ticket with them and kindly offered to refund my defective Displate without needing to return it to make up for the inconvenience and unclear communication. I appreciate this solution and add 1 star to my original rating. I can't go higher because getting to this point was tedious and took almost 2 weeks.
March 26, 2026
Unprompted review
Reply from Displate
Hello,
Thank you very much for taking the time to share such detailed feedback.
We are truly sorry to hear about the frustrating experiences you’ve had, especially when it comes to Limited Edition designs. We completely understand how important these are to collectors, and how disappointing it can be when a replacement is not possible.
Please let us clarify the steps we take and the reasoning behind them when it comes to damage to the Limited Edition Displate, as we genuinely aim to be transparent and fair to all our customers. When a poster from this series arrives with minor damage, we try to have a few extra copies of the Limited Edition on hand specifically to handle these situations. However, due to the high demand and the very limited nature of these releases, replacements are not guaranteed. We understand how disappointing it is to hear that a replacement may not be available, but if none are left upon return, we always issue a full refund. Nevertheless, we want to assure you that if damage is reported and a design is still available online, we make an internal order right away to make sure the customer is provided with a replacement.
We also want to share why we ask for the return of damaged posters. In the past, when we sent replacements without requesting the return of damaged items, some customers unfortunately took advantage of this by repairing and reselling the items, often at inflated prices. This led to complaints from new buyers who weren’t aware that the item had been previously damaged. The situation affected not only our customers but also our reputation.
Additionally, we’ve found that reserving replacement posters in advance doesn’t work well either. In many cases, customers didn’t respond to our follow-ups, and the reserved posters sat on hold while other customers in need were told they were unavailable. This created confusion and frustration for everyone, so we moved to a first-come, first-served process once the item is returned.
We understand that this may not have been the experience you were hoping for, but we want to assure you that this policy is applied fairly and consistently to all customers. Our goal is to ensure everyone is treated equally and that our process remains clear, manageable, and as fair as possible.
Moreover, we also regret if our communication ever came across as inflexible or lacking transparency. This is certainly not our intention. While some decisions do depend on internal processes and availability, we always aim to provide clear and helpful information, and we are sorry if this was not your experience.
Your feedback regarding consistency and communication is extremely valuable, and we will make sure to share it with the relevant teams. We are continuously working to improve both our processes and the way we support our customers.
We truly appreciate your continued support over the years and are very sorry for the situations that did not meet your expectations.
We would like to look into this situation further, however, we cannot find any order or email correspondence under your Trustpilot nick. Could you please contact us at support@displate.com so that we can help?
Thank you for your cooperation and understanding.
Looking forward to hearing from you.
Have a good day.
Best,
Displate Team
REALLY not worth the money.
Whilst Displate does have some really good IP associated with it, and that's obviously one of their main selling points, in all honesty I can't recommend their product.
The plate we ordered as a birthday gift, which I'll accept that it might be specific to the design, looked very poor compared to the online illustration (Lambo against dark trees), with what looks like a compression artifact effect in the way the colours blend. From a distance it's okay, but get up close to admire it and it does look really poor!
And then we move on to the mounting. Fitted exactly as per the instructions, ensuring the wall was clean and dry prior to application, and it fell off the wall after 2 days. Which would have been okay I suppose, except in doing so it hit furniture below it and now has a massive white scratch down the side of the plate, which looks great considering the general black aesthetic of the design (obviously sarcasm).
Overall, not even remotely impressed with either the product or mounting solution given the cost. AVOID unless you're desperate for a specific IP product.
March 11, 2026
Unprompted review
Reply from Displate
Hello Nathan,
Thank you for your review.
We are deeply sorry to hear about your experience and sincerely apologize for the disappointment caused, both with the print quality and the mounting. We especially regret that this happened with a birthday gift, which makes the situation even more upsetting.
While our mounting system has been thoroughly tested under various conditions and surfaces, we fully understand that this does not change your experience, and we are truly sorry that it did not meet expectations in your case. This is certainly not the standard we strive for, and we genuinely want to make this right for you.
We have just sent you an email with more details and a proposed solution, and we kindly ask you to check your inbox at your convenience.
We truly appreciate you bringing this to our attention and hope to resolve the situation to your satisfaction.
Looking forward to hearing from you.
Have a good day.
Best,
Displate Team
6 purchases in and still impressed!
I've now ordered 6 Displates and I have to say, the quality just never disappoints. Each metal print arrived in perfect condition, well-packaged and exactly as pictured. The colors are vibrant, the finish is sharp, and the magnetic mounting system makes hanging them incredibly easy.
The customer service has been excellent throughout. Any time I had a question, the team was responsive, helpful, and genuinely friendly. It's clear that Displate takes care of their customers, not just their products.
What really keeps me coming back is the sheer variety of artwork available. There's something for every taste, and the quality of each piece makes it feel like a real art print rather than a standard poster. My walls have never looked better.
If you're on the fence about ordering, don't be. Six orders in, and I'd do it again without hesitation. Highly recommend Displate to anyone looking to elevate their space with unique, high-quality metal art.
March 29, 2026
Unprompted review
Reply from Displate
Hello Leka!
Thank you so much for sharing your positive experiences with us! We’re thrilled to hear that you’ve been impressed with the quality of your Displates and the variety of artwork available. It’s wonderful to know that our metal prints, with their vibrant colors and easy mounting system, have consistently met your expectations and enhanced the beauty of your walls.
We also appreciate your kind words about our customer service team. It’s always great to hear when our efforts to provide responsive and friendly support make a difference for our customers.
Thank you for being a loyal customer and for recommending Displate. We look forward to providing you with more unique and high-quality metal art in the future!
Wishing you a fantastic day filled with creativity and inspiration!
Best,
Displate Team
Reply from Displate
Hello Jakub!
Thank you so much for your 5-star review and for keeping it sweet and simple with your positive feedback. We're thrilled to hear that everything was to your satisfaction!
We hope you continue to enjoy your Displate and we look forward to serving you again. Have a fantastic day!
Best,
Displate Team
We ordered 2 of the same by mistake
We ordered 2 of the same by mistake. The returns process was easy to understand and complete. Will purchase again.
January 30, 2026
Unprompted review
Reply from Displate
Hello Nick!
Thank you for sharing your positive experience with our returns process! We're glad to hear that everything went smoothly and that you're considering making another purchase. We look forward to welcoming you back soon!
Have a wonderful day!
Best,
Displate Team
Very solid support
I had a displate arrive with a clear dent in it. Sent in a quick support ticket through their chat bot and got a response within the 2 business days they promise and am getting a replacement sent. Pretty painless
March 19, 2026
Unprompted review
Reply from Displate
Hello Connor,
Thank you so much for your review!
We’re really sorry to hear your Displate arrived damaged, but we’re glad our support team could resolve the issue quickly.
We truly appreciate your patience and are happy to hear the whole process was smooth.
If you ever need anything else, feel free to reach out!
Have a great day!
Best,
Displate Team
Fast & helpful support
Exceptional customer support and service. They handled my issue quickly and professionally. Would definitely recommend.
March 25, 2026
Unprompted review
Reply from Displate
Hello Pascal!
Thank you so much for your wonderful review and for highlighting our customer support team. It's great to hear that your issue was resolved quickly and professionally. Recommendations from satisfied customers like you truly make a difference, and we're thrilled to have been able to assist you!
We hope you continue to enjoy your experience with us, and please don't hesitate to reach out if there's anything more we can help you with in the future.
Wishing you a great day!
Best,
Displate Team
Great quality and fast delivery
got some custom print displates for chainsaw man and it was amazing. print quality is really good, looks even better in person. delivery was fast too and everything arrived in perfect condition. really happy with it
this is my third displate from them now and overall always had a good experience. if there are any issues, the support also helps pretty quickly
March 25, 2026
Unprompted review
Reply from Displate
Hello!
Thank you so much for your wonderful review! We're thrilled to hear that you are impressed with the quality of your custom Chainsaw Man Displates and that they arrived quickly and in perfect condition. It's always great to know when our customers are happy with their purchases and the overall experience.
We look forward to bringing even more joy to your walls in the future!
Have a great day!
Displate Team
Fantastic support services
February 26, 2026
Unprompted review
Reply from Displate
Hello Jingpeng!
Thank you so much for your kind words about our support services! We're thrilled to hear that you had a fantastic experience, and we truly appreciate you taking the time to share your feedback with us. It's always heartening to know our team's efforts are making a positive impact.
We hope you continue to enjoy your Displate products and look forward to serving you again in the future. Have a wonderful day!
Best,
Displate Team
The response was kind fast and very…
The response was kind fast and very effective
March 26, 2026
Unprompted review
Reply from Displate
Hello Juan!
Thank you so much for your wonderful review. We're thrilled to hear that you found our response to be both kind and effective. Your satisfaction is our top priority, and it's great to know we hit the mark!
We hope you continue to enjoy your experience with us. Have a fantastic day!
Best,
Displate Team
Due to a mistake on my part when…
Due to a mistake on my part when entering my adress for shipping, the package could not be delivered. Reaching out for Displate support it took two E-Mails from my end in total for the matter to be resolved and the package to be delivered properly.
March 20, 2026
Unprompted review
Reply from Displate
Hello Roland!
Thank you so much for your kind review and for highlighting our support team's assistance! We're thrilled to hear that the issue with your address was resolved smoothly and that your package was delivered properly. Your satisfaction is incredibly important to us, and it's great to know we met your expectations.
We hope you enjoy your Displate and it adds a special touch to your space. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
Have a wonderful day!
Best,
Displate Team
Great job
After my initial request, they took care of everything and I basically just had to wait (and confirm some data once). Great job!
March 21, 2026
Unprompted review
Reply from Displate
Hello Rudi!
Thank you so much for your wonderful review! We're thrilled to hear that you had a smooth experience and that our team was able to take good care of everything promptly. It's always our goal to make things as easy and enjoyable as possible for our customers.
We hope you continue to enjoy your Displate and look forward to serving you again in the future.
Have a great day!
Best,
Displate Team
My Displate got damaged during…
My Displate got damaged during transport. I emailed customer support and attached photos of the damage. They sent me a new displate without me having to return the damaged product. I've been a customer for many years but this is the first time having to deal with support. I'm obviously very happy with the support!
March 24, 2026
Unprompted review
Reply from Displate
Hello René!
Thank you so much for sharing your experience with us. We're thrilled to hear that you were satisfied with the swift resolution provided by our support team, especially considering it was your first time needing to reach out after being a long-time customer. Your satisfaction and continued support mean the world to us.
We hope you enjoy your new Displate and continue to find designs that you love. Have a fantastic day!
Best,
Displate Team
Top notch customer service
My first parcel was lost in transit through FedEx, and Displate handled everything amazingly on their end. Finally got my replacement package today through DHL. I have nothing but good things to say about this customer service.
March 24, 2026
Unprompted review
Reply from Displate
Hello Hannah!
Thank you so much for taking the time to share your experience. We're thrilled to hear that our team was able to resolve the shipping issue efficiently and get your replacement package to you! We always strive to provide top-notch service, and it's wonderful to know that we hit the mark for you.
We hope you enjoy your new Displates, and we look forward to serving you again in the future! Have a fantastic day!
Best,
Displate Team
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