I received a damaged pair of trousers, I sent my return back the same day and two weeks on still waiting for a refund! Will not order from them again, customer service is appalling who just give you t... See more
DLSB
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See what reviewers are saying
Wish I had read reviews before ordering, Returned an order which was received on the 27th September. Sent an email 4 weeks later asking when I would get my money back. I got an automate reply saying t... See more
They have some lovely clothing. I can’t fault that, but they have very bad customer service skills and returns are shocking! Website says 14-21 days from receiving the return you should get a... See more
Ordered a few times. Always quick delivery, dresses I’ve bought have been spot on and look forward to ordering from you again
Company details
Information provided by various external sources
The Brand DLSB was born 2013 with the mission to empower women all over the world to make a statement with fun, sexy and head-turning fashion. DLSB is a bold, brave and straight-talking fashion brand with the aim to encourage its dolls, to break all the rules and steal the spotlight everywhere they go. The Product We deliver a mixture of the hottest trends, cherry picked and designed by our talented team at DLSB HQ with the aim to equip our dolls with the fashion that they need to keep them turning heads everywhere they go. Our main aim is empowerment; therefore, we do our best to keep our products affordable but to the very best quality. Each individual product goes through a sign off process to ensure the best quality and fit. We know how important it is to keep our dolls feeling fierce so we drop new and on trend pieces every single week. Want the DLSB look? Check out our social channels for the latest gossip, styling tips and put together ready-to-go outfits. Who run this B*tch/ The Boss Behind the Brand Shellie is the boss behind the brand, having studied fashion design and worked for numerous fashion brands she had all the brains and experience needed to take the leap and start her own. Her passion for product and endless ambition saw her juggling a full-time job, raising a family and designing her own collections in her spare time. Identifying the hottest trends and bringing bold and badass fashion to DLSB is what our girl lives for and she isn’t afraid to get hands on at DLSB HQ. Working around the clock, Shellie works on with everything from designing upcoming collections to creating fun and engaging social content, to styling for photoshoots, an all-rounder boss b*tch. The DLSB Dolls We might like to break the rules but that doesn’t mean we’ve forgotten who made it all possible – our DLSB dolls. We love hearing from you, so if you have something to say, advice to give or simply want to say hey – just get in touch at sales@dlsb.co.uk or slide in our DMs on the ‘gram. Likewise, if you want to keep up with the hottest gossip, latest offers and fresh drops, join the DLSB dolls at www.dlsb.co.uk.
Contact info
Unit 3A Buddle Industrial Estate, NE28 6DL, Newcastle upon Tyne, United Kingdom
- sales@dlsb.co.uk
- dlsb.co.uk
Apauling at refunds still waiting 28 working days
Still waiting on my refund from 9th October!! Joke of a company, employ more staff and concentrate on returning your customers money rather than profitting from the interest kept in your bank. I will never order from these cowboys again!!
Will never purchase from again
Will never purchase from again.
Order was late, returned instantly without even opening the bag and two months later I am still waiting on an update on my return.
I have emailed several times and got generic pre made responses providing no information and my last two emails have been completely ignored.
Do not recommend and will never purchase again.
Sent refund back still waiting 5 weeks…
Sent refund back still waiting 5 weeks later will never order from this site again!
Awful customer service for bad quality clothes.
Customer service is absolutely shocking. Takes WEEKS to get a refund. The clothes are very overpriced, all different cheap brands and the quality is bad.
Dlsb received my return on 9th…
Dlsb received my return on 9th September, after being fed with lies lies and more lies I’ve now seen on the website it says ceased to trade , any information on what I do to claim my money back id be grateful.. many thanks
I’ve been waiting for a refund since…
I’ve been waiting for a refund since mid September and have been chasing non stop …. I’ve just received an email advising the company has ceased to trade!!
Like others I am still waiting on a…
Like others I am still waiting on a refund and as they don't have a telephone number I can't speak to them. They send an automated email which is no use to anyone. I paid via PayPal and they won't help until April 2025! I'll never buy anything from this company ever again, they're a sham!
2 months and still no refund
Use this company few times in the past but never had any problems. Returned £134 worth of items on 9th September and still waiting for a refund. Got an email on 30 September stating they had the return but refunds take 21 working days. Emailed them after 26 working days and still haven’t had a reply!
If I could give it zero stars I would
If I could give it zero stars I would. Returns policy is poor - Website says do not contact chasing until 21 working days have elapsed. Waited his time period to find the company has ceased trading. Email back from DLSB to say contact your bank - I paid via Paypal so raised a case which has been closed immediately as I raised it 30 days after the goods were delivered - Now out of pocket!
I returned items on 9th September and…
I returned items on 9th September and received a generic email confirming that the company had received the returned items however over 2 MONTHS LATER I still haven't received a refund.
I have emailed them a few times but only received replies fobbing me off and stating that they are a small company and how busy they are!
I foolishly placed another order with them which I received within a few days so there's obviously no issues dealing with new orders!
I am now paying interest on goods that I don't have...absolutely appalling way to treat customers!
I am owed over £200!
UPDATE
I tried emailing again and received a generic email that DLSB have CEASED TRADING
I contacted PayPal Credit who state that they can't do anything as it's over 30 days!
Awful returns service takes ages…
Awful returns service takes ages however as previously stated they obviously have staff and find time to market their products!!! Seriously not good enough and this is ruining their reputation as their clothing is very good
Never buy from this company
Never buy from this company. They have stolen my money and countless others. never received my refund, returned item in August and now in November; doubt I ever will see it. This company needs investigating and shut down. It’s nothing more than blatant theft.
Returned 3 items ignored my emails and…
Returned 3 items ignored my emails and still no refund avoid this place!!
I will never order again from them I’m…
I will never order again from them I’m still waiting for my refund which they received on September 9th they do not respond to emails. I cannot find a contact number either.
Nice products and quick delivery…
Nice products and quick delivery however Still waiting for my refund after returning 6 weeks ago. Automated response stating high volume of orders and returns. Poor customer service.
Update-Just had an email so say they have ceased trading!
Good luck getting a refund
I returned an item which they received back on 25th September. Despite numerous emails I have still not received my refund. This is just not acceptable and their excuses are pathetic!! I will definitely not use DLSB ever again!
Been waiting over a month for a refund
Been waiting over a month for a refund. Contacted them had an automated email with refund process and to allow 21 days.. 3 days later contact them again to receive a reply that they have ceased trading..
They received my return on the 8th…
They received my return on the 8th October still no refund and not responding to my emails 😡😡😡😡
Ceased Trading!
Automated response saying this! Fuming!
Dirty Little Style B LTD has ceased to trade please revert back to your card provider for returns.
WARNING-
WARNING-
This company website and all their social medias have been closed down.
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