DLSB 

I used to love this site but I have been waiting 10 weeks ( since 1st of September) for a refund!! They have the products back but I have had 0 correspondence from the company. It’s about £200 and I just want my money back!!!!
Avoid this company if you might be returning products

DO NOT ORDER FROM THIS SITE! Shocking refund process. I have been waiting 8 weeks and still no sign plus my emails are being ignored. Just wish I had read other reviews before ordering from them. Never again!!

I am waiting for a refund from beginning of September , I have emailed and no response from customer service. It’s a shame as clothes I kept are nice but will never order again . Can’t understand why my refund is not done over 8 weeks

Ladies, do yourselves a favor and shop elsewhere. The clothing quality from DLSB is disappointing—cheap materials that don’t match the price. Like many others, I’m still waiting for my refund and getting no response despite multiple emails chasing it up. Save yourself the hassle and look for a more reliable retailer.

I sent a dress back on the 19th September, we are now on the 10th November and still no refund. I've sent emails which have been ignored. Beware, happy to take your money but don't like to give it back!!

Lovely items but their refund process is awful. Been waiting 7 weeks for a £200 refund (since September)
Customer service is awful but they post on socials and send daily emails! They really need to move more staff to the refund team so get the backlog sorted!

I’ve always loved the clothes but it’s a nightmare to get your money back when returning items.

I sent my items back mid September received an email to say it had been received on 23rd September and it’s now 10th November still no refund!

I have contacted customer service on many occasions and keep being told they are running behind with their refunds however the last few times I have reached out for an update I’ve no response!

I just want my money back

DO NOT SHOP HERE!!! terrible company!!!
I have been waiting for 3 weeks for my refund and still waiting no response to any emails and it looks like they have done it to lots of people. AVOID AVOID ‼️⚠️

Really disappointed with DLSB I’ve ordered quite a lot over the years and I’m waiting on my refund I’ve emailed them 3 times just got an automated email back they received my return on 7th October. They are not getting back to customers, I will never order from them again which is a shame because I do like there outfits.

DO NOT BUY FROM THIS COMPANY!! If you need to return anything you will not get your money back! I am still due a refund since end of August. I keep emailing to chase up and my emails are ignored. The company is in debt, it won’t be long before they go into liquidation. Check out companies house for info.

Honestly terrible! Have always loved the clothes but customer services and refunds is a disgrace! Been waiting now for x3 refunds from Sept and nothing!! They don’t answer ANY correspondence yet posting daily on socials and ‘hide’ all the negative stuff! Defo seeking advice from trading standards! AVOID!!!

Still awaiting a refund 2 months after returning the clothes just get a automated email each time I try and get some answers
Very poor

Absolutely terrible. Returned a dress 3 weeks ago and still no refund. I believe I'm not the only one in this situation and DLSB are having the negative reviews removed. Will not use them again and would not recommend

I would give 0 stars if I could.

Avoid Avoid Avoid

Sent back over £90 worth of clothes 6 weeks ago and still waiting for a refund.
Tried to email but not had any response awful customer service.

I’ve ordered a lot from DLSB and I love their clothing - always get compliments on them. I ordered 2 dressed in September to see which I liked best - kept one and returned the other, they received my order 30/09/24 and explained refund would take 7-14 days 21 in busier periods - now 09/11/24 and my refund is still nowhere to be seen - multiple emails sent and only 1 automated email back - shouldn’t continue to advertise and sell items if they haven’t got the staff to process the refunds. Really put me off ordering in future

Customer service is shocking. Shame because the styles are nice but if you're looking for quality and good customer service don't shop here. You'll also wait for a very long time to be refunded. I'm still waiting on a refund for over a month now. Terrible company will never use them again. One to avoid.

I received and returned an item within 24 hours on 24th August and am still waiting for a refund even though it states you will receive your refund within 21 working days. I emailed and they have only ever replied to one saying that have a backlog of returns to process which tells me they get more returns than they do purchases. AVOID AVOID AVOID. Will now be reporting this company

I wish I had read the reviews before ordering.
I bought over £140 worth of dresses and the sizing was off so had to return them all. According to my tracking they were received by DLSB on 5th September. It has now been two whole months and I still have not had a refund and get a generated email saying they are behind on returns every time I email.
How can a business run so poorly?
Not to mention when you write on their social media posts they delete the comments so they know there’s a problem and just don’t care enough about their customers to fix it.

If you can afford to lose your money then absolutely buy from these but the same dresses are available in ‘Girl in Mind’ ‘Pink Boutique’ and lots of other small businesses who must use the same vendor and will actually process your refunds so shop elsewhere!!
I’m planning on reporting to trading standards because people’s hard earned money is being held for months on end.

I have not received a refund for over 8 weeks, after 4 chase up emails and just an auto generated email response I came to trust pilot to read reviews and my heart has just sank!! Clearly this company is having serious cash flow issues as they are not refunding customers for clothes which have been returned and I now fear I have also lost £200

DSLB, Stop accepting orders if you cannot process the returns! Stop taking money from customers without paying back the money you owe to existing customers.

Ordered a few times. Always quick delivery, dresses I’ve bought have been spot on and look forward to ordering from you again