DoorDash Reviews 13,270

They took my ebt after they refused to send out a order from giant eagles saying my payment after it went through was still pending on they end so that’s why no driver will pick it up mind you all chargers is pending once they take the money so order the groceries at 9 they waited until the store was about to close at 11 then sat there three different drivers so I called in they gave some lame excuses which was a lie never happened to me before so I said just cancel same lady each and everytime I have. A problem with my order at this point I think they are stalking my deliveries so they say okay I say just put the money back on my ebt card I’m not waiting on the groceries for the next day she put my tip as ebt and put my ebt 150 dollars as credit when I go to use my ebt card it’s 13 as for my tip then I go to door dash site to use the chat box and see credit for 150 to anyone this will seem okay to a person who knows that this is highly illegal and you will go to jail for food stamp trafficking and you can’t use the credit to buy anything at this point then you know your out of food stamps I called In on the 7th it happen on the 6 they said they couldn’t change it call job and family services asked for a supervisor just kept me on hold kept calling they all said the same thing they couldn’t put it back on my ebt card so they actually stole the funds at this point they policy states they have to put all ebt funds back on the card they did some illegal stuff to try and get me arrested it’s called entrapment in Ohio also if they listen to the conversation between me and the lady which have a Indian foreign accent I said if it wasn’t for people like me using door dash that needs these services they wouldn’t have a job because they though lt it was funny about what they was doing the my keep doing the same thing when I have to stop using door dash for years started back and it’s the same foolery this is retaliation of my exercise and a freedom of speech I did not curse at her. I didn’t scream. It was at a respectable tone, and the language was respectable. I just told them about their self and their antics and now they retaliated by fraud.

Poor customer service. Lies. Hang up. Generic responses. Missing items, poor subsistution and no compensation.

Driver "canceled" order en route because they had an "issue". Also, Doordash wouldn't even refund me the cost of the product that I never received. Customer Service was rude and incompetent.

Forget ordering Olive Garden. Last two times it took 45 minutes to receive food. One time tracker actually showed driver passing our house to go 10 minutes past.
Cold Italian food is not good.
No apologies and no help from OG.

Terrible customer service. My order was missing an item but I was still charged for the full order. I immediately sent images including from the delivery driver showing it was missing. This "issue" was immediately closed with no way to reopen it. Called and emailed many times with no help. All calls saying they will get back to me with no response.

Been a Dashpass member for many years but they are the most consistently late with deliveries and don't refund for cases of not receiving food or having soda spilled all over the bag. I gave them the benefit of the doubt for a long time but I honestly think it's better to go hungry than use them.

I ordered delivery for Mother's Day because I'm a florist and worked all day and I really didn't want to cook today. So yeah I ordered the food and it came and several items were missing. My meal ended up being just a sandwich, my husband's meal didn't come with his drink, and my son's meal wasn't a full one either. Spent $52 and tipped $12. I called them, didn't seem concerned said I'll being hearing about the review in an hour. Got off the phone and not even a minute later got an email stating they will not refund me for the items. Doordash is a joke. They don't want to help at all and don't care because they get a cut of the money they don't want to give back.

The dasher stole my $60 vitamins from the order and DD customer service did nothing to remedy. Even though they did not have a PIN nor photo at delivery. Beyond frustrating that they allow this level of THEFT.

Ordered food and it wasn't scheduled to arrive for 1 hour and 45 minutes, couldn't cancel because they were already preparing my order almost 2 hours in advance. I haven't received the food yet,I'm certain it won't be fresh, hot or even edible after that long!
What a joke!

Spent $8 for delivery of two boxes of Bausch and lomb contact solution, ordered 10 boxes but you are not even allowed to know what store you're ordering from so instead of 10 I received 2. The driver left them outside the apartment building of 90 residents and of course by the time my aid came they were gone! Tried to contact support and they said there was nothing they could do!!! Never got the items AND THERE WAS NOTHING THEY COULD DO!!! APPARENTLY THEY DON'T GIVE A CRAP BASED ON THEIR TERRIBLE RATINGS!!! I WILL NEVER BUY FROM THEM AGAIN!!! CONTACTING BBB ALSO!!! Left instructions for driver to bring to my door, but he left outside main door on a MAIN STREET!

You guys are terrible when it comes to refunds and credits. There shouldn’t be a limit on how many refunds someone can get when the issue is caused by the store and not the customer. If orders are being messed up, that responsibility falls on the business, not me. Customers shouldn’t have to keep paying for mistakes they didn’t make

Because I can’t give zero stars. I used door dash never signed up for anything yet I’m charged 9.99 every month went on their site and there is no cancel option. It states that I can try their DoorDash pass. So I don’t have it why are they charging me. They are not available 24/7 like their site states. Worse company to deal with.

Awful customer service is out sourced and rude, dashers do whatever they want with the food they pick up with no repercussions.
DO NOT USE THEM just deleted this app after a dasher dropped off tampered food.

If i could give no stars I would. All I wanted was a refund on two items that I never got. Showed proof and everything. "Due to policy" they refused to give me credit or a refund. This company is completely useless and I canceled my membership right after.

Out of all the times that I have used DoorDash I am disappointed a majority of the time. The smaller town orders are the worst when you get food thirty minutes late and cold. They get to choose to pickup more orders while waiting for your order and you order ends up coming 3-4 stops later and always cold. Customer service is not a help. All food is cold yet they give you a tiny credit of a couple dollars. The fees are astronomical for the service you get. It’s just easier to get it yourself in small towns.

Horrible. Received wrong items but can not get a refund

Door dash sucks if an order they clearly showed they have isn't there they have people who dont speak English to help you today I ordered motrin my son has fever hes 4 I called customer service and no one could help the rep was dismissive and I said cancel the order he said I wont get my refund. NEVER AGAIN WUTH THESE THEIVES

I would give 0 stars
I was expecting an M and M order at 2pm. Doordash calls at 2:15 asking if I received it. I reply "no". She says "okay" and hangs up. I continue to wait but no delivery. I try to call and only get AI, being told the situation is under review and won't transfer me to a human. In the meantime, I call M and M, to find out the order was never picked up. I assumed another pick up was being arranged but just got through to a person, at DD, at now 5pm who says there was nothing they could do. Apparently, that includes the courtesy of letting customers know what is happening
Im grateful that I didn't have company and relying on that order as a dinner
Things happen. I often have my orders delivered to the wrong address etc but to not even communicate, with a customer, so they can make a different arrangement or know what is happening is unacceptable
Ill be advising M and M of this and suggesting they switch the delivery company that they use

DoorDash is by far the worst food delivery service around. It doesn't matter if I order Pizza, chicken, Chinese, DoorDash always delivers 20 to 30 minutes later than the store promised. The food is often cold and sometimes not worth eating. Urge the restaurants you order from to NOT use DoorDash. Or better yet, order directly from the restaurant and pick it up. The get more profit and you get better food.

This is the worst place to deal with when it comes to cancellation of subscription. Struggling since October 2025 to get the issue resolved with me always looking like a fool having to dispute the charge. And they just say sorry, nothing they can do since it must be someone else using my info because they can’t even pick me up on their system. Sad, horrible and not fair at all.