DoYouSpain.com Reviews 

116,365
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,352 reviews, reviewers had a great experience with this company. Customers consistently find the website straightforward and easy to navigate, making the process of finding and booking a vehicle simple and quick. Many people appreciate the competitive and reasonable prices offered, often noting them as the best value compared to other options. The overall booking process is frequently described as easy, clear, and efficient, allowing users to complete their reservations in minutes. However, some customers also noted concerns regarding price transparency, mentioning additional charges for insurance or airport fees that were not clearly presented upfront. People reported issues at the rental desk, including being denied service or needing to pay extra for insurance despite prior bookings. A few other people also felt that confirming bookings or receiving support for amendments was difficult, with unanswered calls and unverified reservations.

What people talk about most

Price

Consumers find price to be ambiguous, with many reviewers praising competitive prices and good rates, often... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy, quick, and offering... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

User experience

Users describe positive interactions with user experience, finding the website easy to navigate and the... See more

Website

Customers had ambiguous experiences with the website, with many reviewers finding it easy to navigate and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website was straightforward to navigate. Car rental prices are competitive to others, however, discounts should be made available to returning customers, such as myself. Choice of vehicles to value... See more

Company replied

Rated 4 out of 5 stars

The booking as usual went fine, the true question remains how the true pickup will go! 5 stars if DoYoSpain would guarantee that as well and would have some power over local rental agencies and their... See more

Company replied

Rated 4 out of 5 stars

They found us a car, they also charged us extra for insurance. When we collected the car from Europcar, we were told that we are not insured through "Doyouspain". We had to buy the insurance from Eu... See more

Company replied

Rated 4 out of 5 stars

Easy to navigate, competitive prices. Only issue is that additional charges are within the terms and conditions of the specific provider and are not particularly transparent, as not included in the ov... See more

Company replied


Company details

  1. Car Rental Agency

About DoYouSpain.com

Written by the company

En DoYouSpain llevamos más de 20 años ayudando a viajeros de todo el mundo a encontrar el mejor alquiler de coche en España de forma sencilla y al precio más bajo. Nuestro comparador reúne en un solo lugar las ofertas de las principales compañías del país para que puedas reservar con total tranquilidad y sin perder el tiempo. Trabajamos con proveedores de confianza y actualizamos nuestras tarifas constantemente para que siempre encuentres la mejor relación calidad‑precio. Miles de usuarios ya han elegido DoYouSpain para moverse por España con libertad, comodidad y sin complicaciones.

La mejor opción para alquilar coche en España

Ofrecemos una comparación rápida y precisa de cientos de ofertas en cuestión de segundos, lo que te permite encontrar el vehículo perfecto para cada necesidad, ya sea un coche compacto, familiar, automático, un SUV o muchas otras opciones, como motos o furgonetas. Además, nuestras tarifas son siempre claras y económicas. Conectamos a nuestros clientes con miles de proveedores con oficinas en toda España, garantizando una cobertura nacional total: desde aeropuertos como Madrid, Barcelona, Málaga o Palma de Mallorca hasta destinos de costa, islas y ciudades del interior, podrás recoger tu coche donde más te convenga. Todo ello con atención disponible en más de 13 idiomas y una red de más de 500 puntos de recogida repartidos por toda España, para ofrecerte la máxima comodidad estés donde estés.

Lowest Prices - 5⭐ Service

Written by the company

📅 Free Cancellations
Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
⛽ Full/Full Fuel Policy
Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
✈ On-Airport
Car hire companies at the airport to make collection of your car quicker and easier.
🎛 Unlimited Mileage
Unlimited mileage offers for greater freedom.

DoYouSpain.com

5⭐ Customer Service

5⭐ Customer Service
👥 Friendly staff who speak your language. 🏃🏽 We look after you all the way - from before you book to after you've returned the car. 👍🏽7.5 Million Customers

Contact info

4.0

Great

TrustScore 4 out of 5

116K reviews

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4.0

All reviews

(116,365)

13,312 reviews in the last 12 months

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Rated 1 out of 5 stars

DoYouSpain refuses to refund my money…

DoYouSpain refuses to refund my money after Europcar denied giving me the rental car at the counter due to a name mismatch. I have official written proof from Europcar that the car was never picked up and the service was denied. DoYouSpain is holding 100% of my money for a service they never delivered. I have already filed an official case with the European Consumer Centre (ECC) and started a credit card chargeback. I demand a full refund immediately. bookingnr : PRE-213109494

June 22, 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,

Our goal is your complete satisfaction, and we see your booking reference and the situation at the counter with the name mismatch; all requirements and booking details are specified on the voucher and accepted during the reservation process. In such cases, the car rental company applies the agreed terms for no-show or unmatched driver details, which determines the applicable charges.

Best regards,
Pablo

Rated 1 out of 5 stars

When we went to pick up the car

When we went to pick up the car, they did not have the car that we booked. We were offered a smaller car plus The wanted €2000 from my credit card as an excess when I declined I was told I would get a refund but now they have changed her mind and refused the refund. This is as close to a scam as I have ever seen. Avoid at all cost.

December 6, 2025
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,

Our goal is your complete satisfaction, and we would like to review what happened with the vehicle category and the amount held on the card, as these details are clearly outlined in the details of your booking and voucher. The excess supplement offered through us is separate from what the car rental company may request at the desk, and we can check your case in detail. Please contact us at help@doyouspain.com so we can assist you directly.

Kind regards,
Claudia

Rated 1 out of 5 stars

These people are terrible

These people are terrible. I arrived at the airport later than expected. They had cancelled my booking. They would not refund my money. They are not a car rental company they are brokers. Customer service was non existent.

July 8, 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,
Our goal is your complete satisfaction, and bookings remain active according to the timing and details of your booking accepted during the reservation process, including arrival information shown on the voucher. We work with car rental companies to secure the selected vehicle, and our support team is always available through the usual channels indicated on your booking for assistance during the process.
Kind regards,
Pablo

Rated 1 out of 5 stars

be careful

Be careful ! The rental conditions are completely hidden when you’re making a reservation and once it’s confirmed (and you’ve already paid) they’re saying you that you’ll have to pay more or even that you won’t be able to drive the car with of course no refund or possibility of editing the reservation.

June 27, 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,

All the key details of your booking, including requirements to collect and drive the vehicle, are clearly shown before confirmation and are also included in the voucher, which is accepted during the reservation process. Our goal is your complete satisfaction, and we always encourage reviewing this information to ensure everything matches your plans.

Kind regards,
Marta

Rated 5 out of 5 stars

Another Great Experience

Easy, simple to use, gives fantastic options and great choice and all at fantastic value for money. Always use Do You Spain.

July 9, 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Thank you so much for your review and for taking the time to share your experience with us.

Rated 1 out of 5 stars

⭐☆☆☆☆ (1 Star)

⭐☆☆☆☆ (1 Star)

My experience with this company was extremely disappointing.

I only received the rental contract 24 hours before the vehicle pickup. In my opinion, very important conditions, such as the card requirements and the fact that the main driver’s name cannot be changed, should be made much clearer before the booking is completed.

When I arrived to collect the car, I presented five different bank cards, including a Girokonto card, but none of them were accepted. As a result, I was unable to pick up the vehicle.

I asked for a simple solution: to change the main driver’s name to Ioan Gheorghita. I even offered to pay an administrative fee for the name change, but my request was refused.

I then asked for a refund because I could not use the service I had paid for, but this was also refused simply because the booking was marked as non-refundable.

In my opinion, the company showed no willingness to help or find a reasonable solution for its customer. I consider this service unprofessional and not customer-friendly. I cannot recommend this company and will never use it again.

July 8, 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,

Key aspects like accepted payment methods and driver details are specified in the details of your booking and on the voucher, which are confirmed before finalizing the reservation. The car rental company requires the main driver to match the booking and valid payment criteria at pickup, and these elements cannot be modified at that stage. Our goal is your complete satisfaction, and we continuously work to make this information as clear and visible as possible.

Best regards,
Marta

Rated 5 out of 5 stars

Super

Is very good

July 8, 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

We really appreciate your positive feedback.

Rated 5 out of 5 stars

This company is great

This company is great. Service is good and never had an issue with them. Highly recommend if you are going to Spain

July 8, 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Thank you for your feedback and for trusting us. We're glad to know your experience was positive.

Rated 4 out of 5 stars

Website was straightforward to…

Website was straightforward to navigate.
Car rental prices are competitive to others, however, discounts should be made available to returning customers, such as myself.
Choice of vehicles to value need to be improved, as I found most affordable price to size of vehicle I required was 'full electric' only. This is very poor availability, as it is difficult to plan to charge a holiday rental electric car.

July 8, 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Thank you for your feedback and for trusting us. We're glad to know your experience was positive.

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