Dragonflyshipping Reviews 

Snelle en acurate levering.

Totally unprofessional driver's!!!!I waited for my delivery two different days, and both days they said that they couldn't deliver it?I was home waiting and they never tried to deliver!!!! Please people be careful with this company!!!

Email contact very good. Fast delivery!

Could not deliver because I was not home to sign.
Ok, first, I was home. At the time they supposedly came I was literally taking delivery from PicNic.
And could not sign? For a 27 euros package from Amazon?
Come on... At least be honest... Just say you can't be bothered to come, this I could understand, blatant lies not so much.
This will prevent me from ordering from Amazon. Because for a 27 euros package the risk is low, but if it was expensive...

Edit: I will continue to document this circus. We are now the next monday and... nothing, no news, nada. No tracking update or anything... Amazon just says if I don' t have anything on next wednesday I can get a refund... Incredibly bad.

They deliver how they want, where they want or they don't deliver at all. No sufficient tracking, you just need to wait 5 hour by your door. Avoid as much as you can.

I have been waiting for the delivery at home all day. I received an email saying the driver could not deliver because "the company was closed". First of all, what company?? It's my house, not a company. Second: I was home the all time, and no one rang at the door. I ordered through Amazon.nl and wonder why I keep paying for Prime, since this is the second time that Dragonfly fails to deliver on time.

If I could give zero stars, I honestly would. I have never in my life encountered such a terrible delivery service as Dragonfly!

In their defence, the customer service team I spoke with on the phone was always extremely professional and helpful however even countless phone calls and back and forth we had issues with their service every time.

For over a year since live in our current home and ordered through Amazon who would deliver with Dragonfly, every single delivery had issues. I backtracked how many, and there are a total of 11 parcels that were meant to be delivered by this service and every single one issues.

The initial issue was that the drivers didn’t have a permit to drive in our area, no one even knew about this until after I called multiple times, I have no idea how this can happen. The advise was to request that Amazon used another delivery service however after speaking with Amazon, I cannot request this and also, it is not my responsibility as a customer to request this.

Eventually this was fixed, however the parcels were never delivered. We were always home, we even got to the point we called Dragonfly in advance as soon as we saw it was them who were delivering the parcel, the customer service apparently left notes to the drivers and warehouse and nothing ever changed.

On the website, it doesn’t even give you a reason as to why the parcel wasn’t delivered, it simply said “could not deliver”, so a mystery reason we never found out.

Worst part is that Dragonfly will not leave your parcel in a pick up point either. So we have to wait for the multiple failed attempts, calling every day to ensure it comes and it still doesn’t, to eventually have the parcel sent back to Amazon and we wait for a refund.

I have no words, worst service I have ever encountered, ever!

Unethical business. Knowingly accepts packages to be delivered to an RPO (Regional Post Office) - Canada Post. I have worked tech for over 25 years. The postal code can be used to identify an address that Canada Post exclusively serves. I have a post office box due to rampant theft. Now I have to deal with DragonFly accepting packages they do not intend to deliver.

They come in an secretly take a picture of you and the package as proof of delivery even when we at our company have clear signing that taking photo’s inside the building is prohibited.

On 3 separate occassions they have marked me as not home.. I was home the entire day lol. They are absolutely exhausting.

Dragonfly apparently still uses horse and wagon. At least that is my conclusion for the time it seems to take to reach my regional depot. Still waiting for my parcel (6 days since ordering).

Very fast, good informed during the day

Very good. Only one thing was missing, was the time bracket in which I would be delivered.

I had to keep an eye on it, the whole day. Which is pretty annoying.

But other than that, my package got delivered, even though I didn't hear the door bell. It was left in front of my door, on the floor.

Which I like because our front garden is secure, and I don't like to go to the neighbours or to get my order in a pick up point.

So thank you very much

100% service!