Drivalia España S.L.U. Reviews 

I booked a car through Holiday Autos with Drivalia at Malaga airport and prepaid in full via voucher. My flight was delayed, and when I arrived at the desk, staff were immediately hostile and confrontational — raising their voice, telling me it was my fault for being "late," that the prepaid car was no longer available, and that since I'd paid Holiday Autos and not them directly, it wasn't their problem.

The tone from the staff was aggressive and dismissive from the very first interaction, with zero attempt at de-escalation or basic customer service. At no point did anyone offer an alternative vehicle, a partial solution, or even basic courtesy. I was left stranded at the airport and had to book a last-minute rental with a different company at extra cost.

I also opened a claim through Holiday Autos, but Drivalia has shown no willingness to take responsibility or offer any resolution.

Flight delays happen — that's a normal part of air travel, and any car rental company operating at an airport should have a basic policy for handling it, especially for prepaid bookings. Being met with hostility instead of help made an already stressful situation much worse.

I would strongly caution anyone considering Drivalia, especially if your travel plans have any uncertainty around arrival time.

Very kind and nice service from the young lady.

First class service, friendly staff and a spot on car. Thank you!

Shame you have to give a star at all! As a regular car renter at Alicante this was my first & last use of drivalia. The office is a long way out. The car I got 75k on the clock with plenty of signs of use, yet they still 'discovered' two 'new' dents to charge me for on return! There was a man stood waiting at the return area with a clipboard who went straight to 2 'new' dents. One of which he admitted was on their records but was 'worse' now. He was on it almost before we were out of the car. Scam.

Alberto was amazing taking care of everything 🙏🏻

Got scammed.
600 euro paid for a car taken out of the account when booking.
To be told they won't give our money back even though we didn't get the car because you need a credit card. We don't have a credit card. But the money went though on the debit card
We couldn't get the car they said but still kept our money.
Awful and disgusting! 600 is a lot of money to take off a family of 6 and we didn't even get to use a car from them.
If you can only use a credit card why would you still take the 600 euro off the debit and keep it

Robbers

Couldn’t get them on my phone. Allowed booking with debit card but would not give car without credit card. Can’t get them on the phone. Refused refund of nearly €700. Very frustrating. Avoid at all costs. Lots of other reputable companies to choose from

I recently used Drivalia at London Gatwick Airport for a two day hire. Dan provided an excellent service checking me in and I would definitely recommend using them. Very satisfied customer.

Everything was fine. The car was picked up and returned very efficiently. I recommend the option with full insurance. Special thanks to Cristina for the quick and professional service.

All round dreat service wish they would do a customer loyalty scheme so as i dont have to continually check prices would be my one gripe to management but on ground staff at Alicante great

I should have read the reviews better... What scammers. It started when I picked up the car at Alicante airport, when my credit card only had my initials on it and not my full first name. Because of that, I was told I would still have to take out the extra insurance. I didn't accept that, but I probably got a tick mark against my name back then. When returning the car, two scratches were "discovered." I had photos of both, but a disagreement arose over one of the photos.... Their advantage is that you are on pins and needles trying to catch your flight, and I was fully insured through the booking website. So, in the end, I just paid to have the block on my credit card lifted as well. But it left a very nasty taste in my mouth.... This is simply a business model for them, and I don't think that's okay....

Clear instructions on how to get to Drivalia’s office, despite we arrive late at night, the bus was waiting for us at the airport, no delay at all. The process to get the car was fast and the vehicle itself was great no issues at all during the time we had it. The returning process was fast as well. Comparing prices with other rent a car companies in Valencia (airport area), this one was cheaper. We booked it with full insurance considering the price. People were very friendly as well! Great service!

Leandro at Alicante was very helpful and professional

I always rent my car from Drivalia whenever I’m in Spain, and I couldn’t be happier with their service. The staff are always very friendly and helpful, especially Anas, who went above and beyond to assist us.

The cars are always clean, well-maintained, and in excellent condition. Because of the great service and quality vehicles, I will definitely remain a loyal customer whenever I need a car in Spain.

Highly recommended!

Friendly staff, quick pickup with a short line. Cool and clean office with ample seating, drinks and restrooms. They are very attentive to new scratches but inform you upon pick up to take many pictures in the sunlight. I could easily refute one scratch that way as having been there already.

I hired a Fiat Pandina from Drivalia's Alicante office. During my hire I filled it with petrol twice to full.
The guage never quite showed full, even though I showed a receipt from a garage two kilometres away.
I was charged for missing fuel. I will not use Drivalia again.

Smooth and great experience from start to finish. A big massive shoutout to Alberto At Barcelona Airport in the office who dealt with us. Explained everything in English as best as he could very calm, helpful and overall such a pleasant guy. The customer service we recieved from him was excellent. Will use again

We booked 3 cars through a Broker. We were delayed therefore the collection point at Alicante Airport was shut. We tried to make contact with the company by all means available. After an hour and half we made the decision to make other arrangements for the evening and collect the car in the morning. We called in the morning before setting off to be told they no longer had the cars we had paid for. Following many discussions they told us there was nothing they can do, nor would they refund our money.

Very Goood experience. Alberto was very kind and nice. Car was amazing. Thank You!

Quickly and with a big smile we were helped by Christina at the Barcelona office.

Great service and a beautiful car!